Customer Support Service

Danielle White

*****************@*****.***

Charlotte, NC

Skill Summary:

Danielle White is a resident of the Charlotte, NC area and is excited to further her career in providing support and assistance to customers. Currently, she is employed as a Fraud Claims Analyst at Wells Fargo where she does customer service through inbound and outbound support/verification calls, reports, and tracks cases progress daily, and issues new debit cards.

Relevant Skills:

Skill: Proactive, Issuing Invoices, Troubleshooting, Change Requests, Customer Accounts, Customer Liaison, Accounts Payable, Account Management, Payment of Invoices, Problem Solver, Customer Support, Organizational, Time Management

IT Skill: SAP, G-Suite, Salesforce, HubSpot, Excel, Adobe Pro, ADP Human Resources, EPOS, Microsoft Office, SAP Experience, AP/AR & ADP Payroll, CRM Software

Work Experience:

Wells Fargo

Charlotte, NC, US

Fraud Claims Analyst

Mar 2020 – Present

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity

Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim

Receive direction from managers and escalate non-routine questions

Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications

Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling

Contact third parties for research

Windstream Communication

Customer Care

Jul 2018 – Jan 2020

Respond to customer requests regarding products and services, process/procedures, billing, and repair requests.

Troubleshoot and resolve customer problems quickly and completely

Educate customers on benefits of Windstream's products and services and effectively cross/up sell services

Process customer change requests to change customer accounts using the order process system

Respond to customer requests via voicemail, email, and regular mail.

Prioritize work to meet or exceed customer expectations.

Work in partnership with other internal service/repair-related departments to resolve customer issues.

Effectively build and maintain both internal and external customer relationships while demonstrating Windstream Core Values

Walmart GSS NC

Specialist LLL Account Payable

Nov 2015 – May 2018

Researched and resolved account payable discrepancies

Created daily and weekly cash report for accounting management

Supervised invoice processing, PO's, expense reports, credit memos and payment transactions

Composed effective accounting reports summarizing payable data

Finalized invoices to authorize payment

Filed claims with vendors

Pacific Coast Feather

Shipping Coordinator

Sep 2012 – Oct 2015

Filled customer orders according to standard operating procedures

Used SAP, Excel spreadsheets

Worked with warehouse supervisor to help get order out correctly

Routed Truck and calling LTL's for pickup

Made BOL's for customers

Approved Invoices

Problem Solver

Helped with Payroll and making sure employee’s hours were correct every week

Helped Schedule orders for production to complete

Education and Certifications:

CCPC College Charlotte, NC, US

Associate's Degree in Accounting

Southern High School

High School Diploma

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