Courtney Gabriel-Williams

Phone:832-***-**** Email:adzk82@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Summary 10 years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales, and

planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using both IBM and Mac systems, Microsoft Excel, Microsoft Word.

Ability to motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Achievements Strong background in Retail, customer service, management, and sales

Top sales representative at Thinops communications for Reliant energy.

Created customer satisfaction survey, drastically reducing potential problems.

Top sales representative for Interactive response tech for AT&T

Employment

New dimensions caregivers

Home health care

Highlands, Tx

Dollar General

Customer service

Highlands, Tx

AT&T

Customer Service/Sales/Billing

Houston,Tx

Quick books

Customer Service/Billing

Houston,Tx

2018-2019

2017

2016-2017

2016

Xpress Business Products

Customer Service/Telemarketing Manager

Houston,Tx

Contemporary Service Corporation,

Security and customer service representative

Houston, Tx

2013-2015

2008-2012

Interactive Response Technology (AT&T)

Customer service and sales

713-***-****

Houston Tx

Just energy, Independent sales contractor

Customer service professional

Houston Tx

Reliant Energy, Thinops communication,

Customer service and sales representative

832-***-****

Houston Tx

2011-201

2

2012

2010-201

1

Education Clements high school

Lamar high school

High school equivalency diploma

2009

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