Customer Service Sales Representative

BURMA STEWART

**** ********* ****, *** ********, Florida, 32162, US 352-***-**** ****************@*******.*** Dedicated team member with excellent communication skills and a pleasant demeanor. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. When it comes to answering customers' questions and recording order information, professionalism is essential. When assisting customers and coworkers, she is cheerful. Looking to put my 25 years of experience working in various environments to good use. Cold calling

Computer literate

Sales

Customer needs assessment

Order monitoring

Credit and collections

Payment processing

Store merchandise stocking

Customer relations

Good telephone etiquette

Computer proficiency

Merchandising expertise

Basic math skills

Business Development

Written and verbal communication

Professional appearance

Customer service excellence

High School 1956

North High School Youngstown, OH

Academic and Commercial classes

Substitute Teacher June, 2021 to June, 2023

Wildwood, FL

Carried out activities from lesson plans and provided educational assistance to students. Followed classroom plans left by the class teacher to continue student education and reinforce core concepts. Worked with a diverse group of students who had learning and developmental disabilities, as well as emotional and behavioral disorders and autism. Reading Tutor August, 2018 to June, 2020

AMERICORPS, iNC. iIndependence, Ohio

Utilized a tracking system to be aware of progress in order to find ways to improve tutoring methods and assist students in achieving reading objectives. Led group sessions and offered one-on-one assistance. Taught spelling], writing], listening, comprehension and use of dictionary skill abilities to students. aggressively worked on reading comprehension with k-5th Kept meticulous records and created graphs to track students' reading progress. Encouraged students to learn and study in order to boost their self-esteem and reduce their fear of failing. Certified Time to Teach Trainer March, 2013 to December, 2015 Center For Teacher Effectiveness Hayden, UT

Provided teachers with tools to use in classroom management strategies in the effective use of behavior, attitude, and disciplinary techniques. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Certified health and Fitness Trainer February, 1993 to June, 2020 Body by Burma Shaker Heights, OH

Taught 240 group classes, including Pilates, yoga, cycling, and aerobics per month. Conducted fitness evaluations such as Assessment endurance and Assessment strength tests. Implemented marketing strategies that resulted in a 12% increase in the number of customers. Cultivated positive relationships with participants by interacting with group during fitness classes. Answered all calls quickly to help customers with their questions and concerns. Increased revenue by managing past-due accounts and by improving scheduling practices to serve more patients. Averaged $2400 to $3000 weekly. Taught 240 group classes, including Pilates, yoga, cycling, and aerobics per month. Baker May, 1982 to December, 2019

Burma's Cheesecakes Aurora, Ohio

Inventory, labor, expenses, and other operational processes were all under my control. Recruited, hired, and trained a team of productive, hardworking employees. Provided professional and effective customer service to 500 bakery customers every day. Set goals for merchandising, sales, and profit. Sales goals of $10,000 Monthly maintained, Took phone and in-person orders from customers.

Owner/Operations Manager June, 1979 to September, 1980 Sophissticated Lady Dleveland, Ohio

SOPHISTICATED LADY – CLEVELAND,OHIO 06 /1979 to 09/ 1980 Overall operation of business, cold calling manufacturers, purchasing. Maintained established Merchandising standards, determined customer needs by asking relevant questions and listening, Achievement – First year $100,000 in sales. Shopped New York city actively to response of clients, Recognized and rewarded outstanding work performance to cultivate a positive and collaborative Customer service culture..

FILE CLERK, IUNSURANCE CLAIMS ADJUSTER, PAYROLL CLERK, INSIDE SALES REPRESENTATIVE REPUBLIC STEEL/LTV STEEL - Cleveland, Ohio 05/1964 to 08/19 File Clerk, filing, typing, Promoted to Insurance Claims Adjuster reviewing, processing, paying Millions of dollars in employee insurance claims, promoted to Payroll Clerk. Processing payroll Checks, promoted to Inside Sales Representative.

Accomplishment: First African American hired in the General Office, Top newspaper. The Cleveland Plain Dealer wrote an article on me, as a result more African Americans were hired. Second female hired as Inside Sales Representative. Communicated with Steel customers answering questions regarding product, prices, availability delivery,. Wrote Trillions of dollars in steel orders, followed through to shipment. Maintained friendly and professional customer interactions at all times. EDUCATION__

Youngstown State University – Youngstown, Ohio

Took coursework in English, History and personal Voice instruction with Madame Cleve

· North High School – Youngstown, Oho

High school Diploma

ADDITIONAL INFORMATION

· Burma Dean Stewart is a native of Youngstown Ohio Burma attended Youngstown State University and Cleveland Music School Settlement. Burma has an Entrepreneur Spirit, it is said an enthusiasm that is contagious.

· In 1998 Burma received General Motors Minority Business Reports, Minority Business Entrepreneur of the Week Award. In January 2007 Burma was featured in Essence Magazine as one of five ”FABULOUS AT ANY AGE.” In January 2008 Burma was featured as one of Cleveland Magazines “10 Most Interesting People.” Burma is Certified Time To Teach National Trainer. Certified by IFA Fitness Association.

· A member of National Association of Professional Women. A License Teacher of Universal Foundation for Better Living. Dynamic Teaching Techniques: Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning, and repetition to reinforce learning.

Data Organization: Organized scores of over 80 students into online database for parents' immediate access. successfully started and ran several businesses,

First Aid/CPR Certified

Certified International Fitness

Association (IFA)

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ACCOMPLISHMENTS

CERTIFICATIONS

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