Customer Service Support
Resume:
ELNORA RODGERS
Resume
CONTACT:
adzk7c@r.postjobfree.com
Gaithersburg, MD 20878
EDUCATION:
MSU, East Lansing, MI (1972-1974) 70 Units
ASU, Tempe, AZ (1974-1976) Bachelor of Science, Math
SUMMARY
Caring and friendly customer service professional with over 15 years experience in the customer service and sales settings. Enjoy using my skills to improve the customer experience and increase retention through quick resolution of any customer concerns. Accomplished in providing unsurpassed customer support to demanding customers.
WORK EXPERIENCE:
AEROSPACE CORPORATION 09/1978- 01/1998
Member of Technical Staff
2310 E. El Segundo Blvd, El Segundo, CA 90245, 310-***-****
Provided Quality Assurance support on various Government projects.
AFLAC CORPORATION 07/2007 – 09/2010
Columbus, GA 31999, 706-***-****
Customer Service & Sales Support Team
Briefed potential customers on products. Answered product and service questions and offered information. Maintained a customer account information database (including canceling and updating customer accounts).
UNITED HEALTH CARE 09/2010 – 02/2016
5901 Lincoln Dr., Edina MN 55436, 952-***-****.
Customer Service & Sales Support
Answered product and service questions and offered information on related products and services. Offered advice and assistance to customers, paying attention to special needs and wants.
Maintained customer account information database (canceling and updating customer accounts.)
APPLE ONE EMPLOYMENT SERVICES 02/2016 - PRESENT
725 S. Figueroa St., Los Angeles, CA 90017, 213-***-****
Proctor for the State of California bar exam. Seasonal position providing support and customer service to potential attorneys (students).
Monitor applicants during examination to ensure applicants are not accessing unauthorized assistance.
SKILLS:
Excellent Communication Skills, Problem Solving, Critical Thinking, Decision Making, Patience, Active Listening, Detail Oriented, Microsoft Proficient, Strong Organizational Skills.
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