ERIC DELA CRUZ

North York, ON, Canada

437-***-**** adzk70@r.postjobfree.com

An experienced AWS CloudOps, System Administrator, IT Administrator and Team Lead. Have been working in the backend for decade and managed a team of Cloud Engineers at the same time.

QUALIFICATIONS

Technical Skills

• Design and implement AWS network infrastructure on a Control Tower setup for three environments, QA, UAT and Production.

• Proficient in AWS Networking concept, mainly VPC, Route Table, TGW, CGW, VPN Endpoint, Subnet, Route53 among others.

• Experience in build and configuration of other AWS resources, RDS, Redshift, S3, EC2, ECS, Glue, Athena, Quicksight and others.

• Practiced best practices of AWS 6 pillars, and focused mostly on Cost and Security.

• Experienced with Datadog monitoring tool, for APM, Logs, Database logging and Synthetic tests.

• Experience with or understanding Atlas MongoDB.

• Hands on experience on on-premise servers under VMWare and hardware appliance, Active Directory, DHCP and DNS.

• Build and maintain Linux (Debian and Ubuntu) and Windows Servers.

• Experience with Azure AD, O365 administration.

• Hand on experience with IaC using Terraform, and version control using GitLab

• Experience with or understanding of web development codebases and CMS best practices such as PHP, HTML/CSS, JavaScript.

• Experience with or understanding WordPress websites both frontend and backend and ability to modify and debug WP themes and plugins

• Strong experience JIRA, Excel, and PowerPoint

• Practiced writing SQL, MongoDB queries, functions, triggers.

• Tools used: VS Code, SSMS, Cisco ASDM, Extrahop, SentryOne,

• Programming Languages: PHP, Python, Bash

• Databases: MySQL, SQL, MongoDB, DynamoDB

• Followed an agile project management approach to work in groups to plan and implement significant projects

• Domain Name System (DNS Configuration), email Setup, Configuration, and Troubleshooting Soft Skills

• Collaboration: Build relationships and collaborate with others and be able to work autonomously and in teams

• Flexibility: Ability to handle multiple priorities under pressure

• Communications: Superb communication, problem-solving, and analytical skills

• Training and Development: Have been doing Cloud Engineer and NOC onboarding training, and technical training for new hires in my past work experience

• Leadership: Able to lead a team of 10 Cloud Engineers and 6 NOC and have done various projects ain line with the internal tools needed in the prior job

• Worked on multiple projects with short deadlines thus able to manage multiple tasks concurrently

• Follows a systematic approach to solving problems.

• Helped and mentored colleagues to solve technical and logical problems

• Passion for Data and Technology

WORK EXPERIENCE

SysOps Team Lead

Jobtarget - Philippines

March 2023 to August 2023

• Interview, onboard and train newly hired Cloud Engineers and NOC Engineers

• Mentor and guide Junior level Cloud Engineers for future growth.

• Manage KPI’s for the team, and conduct monthly 1 on 1 and group sessions.

• Actively contribute to our technical knowledge base, online community, and other technical documentation.

• Collaboration with internal teams DevOps, SecOps and Developers in identifying product defects, designing solutions, and testing.

• Work effectively with cross-functional teams. Business IT, Database Admins, Engineering, Operations, etc.

• Develops weekly, monthly or quarterly assessments to Cloud Engineers and NOC Engineers and provides recommendations and feedback on performance, readiness, and overall rating that will serve as the basis for retention, re-training, or individual coaching sessions. Sr. System Administrator

Jobtarget - Philippines

September 2023 to March 2023

• Build and maintain AWS Infrastructure design, connectivity, with the team ensuring cross account environments are able to communicate.

• Worked with DevOps in deploying network setup on IaC via Terraform.

• Build and deploy AWS resources and security measures via Terraform.

• Identify opportunities for process automation through scripting tools like Python or Bacs shell scripts.

• Experience with monitoring and logging tools like Cloud Watch, Cloudtrail and Datadog.

• Actively contribute to our technical knowledge base, online community, and other technical documentation.

• Collaboration with internal teams in identifying product defects, designing solutions, and testing.

• Work effectively with cross-functional teams. Business IT, Database Admins, Engineering, Operations, etc.

.

IT Administrator

IONOS by 1&1 - Cebu City

June 2010 to September 2020

• Ensure business continuity and recovery time objective are in place and active.

• Manage and build Linux and Windows server and desktops.

• Experience in software deployment via Matrix 42 and SCCM patch manager.

• Oversee on-premise networking, routing and security updates on a regular basis.

• Manages license inventory, for servers and desktops.

• Design and update training programs set for newly hired employees for special training ensuring that his/her work focus is geared towards improvement initiatives, continuous improvement and employee growth

Technical Support Engineer

IONOS by 1&1 - Cebu City

January 2006 to June 2010

• Deliver technical support and services via phone calls, live chats and email for IONOS customers• Troubleshoot, analyze and recommend the best technical solutions and premium customer service in the most appropriate and professional way

• Proactively inform and report support-related issues to improve system performance

• Interact with team members and other departments of the company

• Attend coaching sessions and participate in organizational activities

• Continuously demonstrate pro-active effort toward improving customer satisfaction and internal procedures

EDUCATION

Diploma in Computer Programming

Niagara College - Toronto, ON, Canada

September 2023 to present

Bachelor's Degree in Computer Engineering

University of Cebu - Cebu City, Philippines

October 2000 to March 2006

Contact this candidate