Customer Service Representative

Shannesh Williams

Seattle, WA

*****************@*****.*** 904-***-****

Summary

Knowledgeable and dedicated Customer Service professional with 8+ years of experience in providing excellent customer service. Motivated to maintain customer satisfaction and contribute to company success. Skilled in handling customer inquiries, complaints, and providing solutions to problems. Proficient in using various customer service software and tools. Possess excellent communication skills and the ability to work in a fast-paced environment.

Skills

●Multitasking & Prioritization

●Proficient in using customer service software and tools (Zendesk, Salesforce & Slack)

●Typing 25WPM

●Interpersonal Communication

●Multitasking and Prioritization

●Zoom & Microsoft Teams

●Verbal and Written Communication

Experience

Assistant Property Manager

HELM Apartment

February 2023- Present

Ensures all potential and current residents are greeted with excellent customer service.

Communicate and answer inquiries for new and prospect tenants via phone and email.

Maintains all accounts receivables including collecting rent, posting rent,

making daily bank deposits and maintaining balanced, accurate rent roll.

Assists all new and existing residents with move-ins, move-outs and lease renewals.

Assists property manager with timecard submission.

Audits all new and current lease agreements and resident files for

accuracy.

Assistant Manager

Courtney Manor

May 2021-February 2023

Professionally and proficiently processed rental applications, scheduled move-in details and followed up with new and existing residents while maintaining superior customer service.

Followed up with leads, prospects, and applicants via phone and email in a timely manner.

Interviewed and assisted residents with housing recertification process.

Supervised and coordinated maintenance requests.

Staged model units.

Organized community functions and activities.

Assisted with vendor selection and management.

Alorica

Remote Customer Service Representative (Overnight)

June 2020 – December 2022

Answered 30-40 inbound calls daily from customers regarding account inquiries.

Initiated account payments via phone through computer software.

Resolved all customer concerns and issues with empathy.

Helped customers manually process payment through billing software and phone

Customer Service Representative

United Airlines

October 2018 – May 2021

Communicated and answered all customer inquiries via email, Click-to-chat, and phone.

Coordinated with colleagues and utilized resources to resolve issues with one call/ one person response.

Meet or exceed all key performance metrics set by the department.

Handled all customer problems and concerns with empathy.

Education and Training

GED-2018

Jacksonville, FL

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