CONTACT

Address: BOX ***** ACCRA

002**-*****

Phone: +233-***-******

Email: adzk6m@r.postjobfree.com

Nationality: Ghanaian

SKILLS

Banking operations

expertise.

•

Finance & Accounting

Acumen.

•

• Sales

• Customer service mgt.

• Staff training

• Inventory management

• Strong negotiation skills.

• Excel proficiency

• Root cause analysis

• Data collection

• Administration

• Quality analysis

• Team player

PROFESSIONAL SUMMARY

I am a collaborative team player keen to grow with innovative organisation. Analytical problem solver and responsible resource manager. Committed to

continuous improvement by managing multiple

priorities with a positive attitude while open to added responsibilities to meet team goals.

ASPIRATIONS

To be a renowned financial analyst.

WORK HISTORY

Digital Monitoring/Card Maintenance Officer,

06/2020 to Current

Ecobank Ghana Plc - Accra, Greater Accra Region

Quality Assurance & Complaint Mgt, 04/2019 to

06/2020

Eprocess Internationa S.A - Accra, Greater Accra

Region

Checker on all digital platforms (mobile App, Ecobank online, Flexcube, Ealert etc)

•

Maintenance of card on CMS platforms (Pin reset,

Block, Linkage, Limit change & error corrections. etc)

•

• Profile request for all staff for all platforms. Providing assistance and professional support to team mates

•

Provide first contact resolution to customers with card issues.

•

Provide direct assistance to customer with all banking challenges.

•

Addressed problems critically, implementing optimal solutions to boost overall system performance.

•

Outlined quality assurance objectives and priorities to guide department activities.

•

Adhered to company policies, maintaining compliance and readiness for audits.

•

• Replicated user issues to identify and eliminate root MAXWELL ZANYO-KUMEDZRO

Quality Assurance & Facility Management, 01/2017

to 03/2019

Eprocess International S.A. - Accra, Greater Accra Region

Recoveries & Collection Officer, 09/2016 to

12/2016

Universal Merchant Bank - Accra, Greater Accra

Region

causes.

• Preparation of affiliate billing reports

• Collating of all agent reports.

Preparation of departmental daily, monthly, quarterly

& annual report.

•

• Complaint management.

• Facility management.

Training of team members on areas with identified

knowledge gaps.

•

Investigated customer complaints to address areas of improvement, eliminate non-conformance and

increase customer satisfaction.

•

Investigated customer complaints to address areas of improvement and eliminate non-conformances.

•

Captured and analysed data, addressing adverse

variation.

•

Coached staff in required knowledge to maintain

company quality standards.

•

Collated, analysed and provided information through concise reports, seeking constant improvement

opportunities.

•

Submitted performance reports, identifying shortfalls and facilitating improvement actions.

•

Developed and implemented tactical solutions to

resolve problems(IT), enabling optimized customer

satisfaction.

•

Scheduling & coordinating weekly training to address knowledge gaps.

•

Ensuring that working tools of all agents are in

workable condition.

•

• Training & coaching of agents.

Liasing with all resource persons for learning

materials and updates.

•

• Facility management.

Reviewed accounts and provided recommendations

regarding repossession actions.

•

Documented case management activity for accurate,

reliable records.

•

Compliance Auditor, 01/2014 to 06/2016

Ecobank Ghana Plc - Accra, Greater Accra Region

Account & Sales Officer, 04/2011 to 12/2013

Maintained accurate records of customer accounts,

payments and payment plans.

•

Monitored customer accounts for payment

delinquency and initiated collection efforts.

•

Located customers with overdue accounts and

solicited payment in compliance with fair debt

collection practices.

•

Analyzed customer financial records to determine

appropriate payment plan.

•

Worked with customer to create debt repayment plan based on current financial condition.

•

Established relationships with customers to

encourage payment of delinquent accounts.

•

Compiled and analyzed data for review by senior

management of loan loss reports to measure portfolio performance.

•

Processed debtor payments and updated accounts to

reflect new balance.

•

Contacted customers to discuss past-due accounts and negotiated payment plans.

•

Prevented impending loss and increased profitability by enforcing scheduled collection campaigns,

consistently achieving targeted recovery rate.

•

Issuance of loan status, statements & clearance

letters.

•

Carried out thorough reviews of documents and

completed accurate audit reports.

•

Prepared comprehensive audit reports, facilitating accurate measurement of audit findings against set KPIs.

•

Compiled and organised extracted data for review and analyses.

•

Maintained updated knowledge of risk management

policies and compliance requirements for audit

accuracy.

•

Logged audit work, noted findings and compiled

evidence of misdeeds.

•

Conducted verification inspections to verify

implementation of corrective actions and minimize

risks of future audit failures.

•

Ensuring comprehensive KYC data to conform to anti money laundry and terrorism financing standards.

•

Coca-Cola Ghana - Accra, Greater Accra Region

Statistician Assistant, 06/2010 to 05/2011

Ghana Statistical Service - Sekondi -Takoradi,

Western Region

Assistant Store Supervisor, 06/2009 to 09/2009

Ghana Airport Company Limited - Accra, Greater

Accra Region

Maintained brand values, verifying consistent copy and visual tone in line with brand guidelines.

•

Analysed competitor activity, identifying ways to

diversify, expand and engage with target audience.

•

Suggested and implemented new promotions and

strategies to increase brand awareness.

•

Instilled culture of idea generation, creative problem- solving and out-of-the-box thinking across team.

•

• Issuing & payments of cheques.

• Distributor cash management.(banking needs)

Periodic stock taking, to maintain stocks at adequate levels hence ensuring operational efficiency.

•

• Main distributor (MDC) account management.

Ensuring Sales & total territorial coverage

distribution.

•

• Assisting with general administrative duties..

Contributed to design and implementation of data

collection methodologies.

•

Provided analytical support to management across

diverse projects.

•

Organised data files to facilitate analysis and

company-wide reviews.

•

Worked in line with established delivery plans to meet stringent timeline targets.

•

Collaborated with multidisciplinary teams to report statistical data and findings.

•

Reviewed customer requirements to determine data

types to be delivered.

•

Liaised with stakeholders to develop analysis plans and project scopes.

•

Data collection from primary source & secondary

source for national usage.

•

• Data entry on computer systems.

• General office duties,

Engaged with suppliers to facilitate smooth delivery schedules.

•

Facilitated smooth store operations, performing daily opening and closing functions.

•

Established loss prevention strategies to protect store assets.

•

Resolved complaints to achieve full customer

satisfaction.

•

• Book keeping of stocks

Receiving & Issuing of stocks Stationery, electrical and General goods using Bin cards.

•

Periodic stock taking in all stores.(Stationery,

Electrical and General goods.

•

EDUCATION

Chartered Accountant: Chartered Accountant

(Ongoing), 09/2019 - Current

Institute of Chartered Accountant - Accra, Ghana

Executive Master In Business Administration:

Accounting & Financial Service Mgt, 09/2019 –

06/2021

University of Ghana - Accra, Ghana

Association of Chartered Bankers: Banking,

01/2015 – 04/2020

Chartered Institute of Bankers. - Accra,Ghana.

Bachelor of Science: Banking & Finance, 09/2011 –

06/2013

University of Professional Studies. - Accra, Greater Accra Region

University Diploma in Accounting: Accounting.,

09/2008 – 06/2011

Institute of Professional Studies - Accra, Ghana.

WASSCE: Business., 09/2004 – 05/2007

West Africa Secondary School - Accra, Ghana

Other Certifications: Survival Techniques,

Elementary First Aid, Fire Fighting Techniques &

Personal Safety & Social Resp, 03/2011 – 03/2011

Regional Maritime University - Accra, Ghana

ACCOMPLISHMENTS

Supervised team over 80 staff members in reporting schedules.

•

Achieved mobile app perfection through effectively helping with UAT.

•

Achieved uninterrupted customer service by

completing working tools distribution with accuracy

•

and efficiency from home to home during lock down. Achieved Knowledgeable workforce through

effectively helping with constant training.

•

• Trained over 200 staff on CX principles.

Collaborated with team of 20 that undertook a survey on public internet access venues centre by scientific and industrial research (CSIR)-Ghana under the

initiative of university of west ham-USA.

•

INTERESTS

• Listening to music.

• Singing/dancing,

• Reading books.

• Playing football/Long tennis

• Analyzing social issues.

Contact this candidate