●Roseann Gutierrez

●adzk6e@r.postjobfree.com

●702-***-****

Professional Summary

To obtain a challenging position within your organization where my office experience, customer service, and computer skills would be utilized.

Skills

●Bilingual Spanish

●Clerical and Customer Service

●Basic keyboarding, 10 key

●Windows 95/98/2000

●Microsoft Word, Microsoft Excel, Type 40wpm

● Excellent verbal and written communication skills

●Reservation Specialist

Work History

Call Center Representative, 02/2022 to 07/2022

Precision Opinion – Henderson, NV

●Adhered to company policies and scripts to consistently achieve call-time and quality standards

●Exhibited high energy and professionalism when dealing with clients and staff

● Responded proactively and positively to rapid change

●Completed screening questions with patients following CDC guidelines

●Conducted interviews with participants to assess eligibility

●Delivered information from script regarding surveys for on-demand phone project assignment

●Coded data from participant interviews

● Properly completed surveys by performing Task before ending each call. Recorded calls for future playback by NORC

● Demonstrated respect, friendliness and willingness to help wherever needed

●Maintained energy and enthusiasm in fast-paced environment

●Developed and maintained courteous and effective working relationships

●Obtained updated contact information from all subjects and verified data for accuracy

●Explained questions in better detail for interviewees to allow truthful answers

Grand Canyon Airlines, 04/2007 to 11/2018

Boulder City, NV.

●Strong computer and office equipment experience

● Assist supervisor with day-to-day tasks

● Answering a multi-line phone system

●Assisting several of the company's vendors

● Assist with special projects as needed Extremely adaptable and a quick learner

●Taking customer orders as well as filing customer invoices

●Schedule pick-ups and drop offs for tours

Education

●1996 Green Valley High School – Henderson, NV

Contact this candidate