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Customer Service Store Manager

Location:
Sydney, NS, Canada
Posted:
September 09, 2023

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Resume:

Ibrahim Alaka

902-***-**** adzk64@r.postjobfree.com

Objective

An ethically sound, dedicated professional looking for a challenging position in business management. Possess a proven track record of promoting operational excellence, strong work ethics, and strong communication abilities. I am excited to add my knowledge and experience to a creative team.

Qualifications

Experienced professional with a proven track record in management and administration.

Adept at overseeing operations, optimizing processes, and driving team performance.

Skilled in strategic planning, communication, and problem-solving

Strong organizational abilities and a keen attention to detail.

Committed to fostering a collaborative and productive work environment while achieving business objectives.

Good Knowledge of SAGE ACCOUNTING SOFTWARE

Good Knowledge of WINHMS HOTEL MANAGEMENT SOFTWARE

Store keeping and Management

Purchasing and Audit assistance

Education & Awards

Post Baccalaureate in Business Management September 2023-Till date

Cape Breton University, Nova Scotia

Master's in business administration (MBA) September 2021-December 2022

Lagos State University

Political science and international relations September 2011-September 2015

Osun State University

West Africa Certificate Examination September 2001-September 2007

Auntie Yemi Academy

National Examination council

Primary School Leaving Certificate September 1996-September 2001

Ultimate Legacy Nursery and primary school

Work Experience

2017 -2023 FAMS EMBASSY SUITES

Post Held: Admin Assistant

RESPONSIBILITIES

1.Organize and schedule appointments

2.Plan meetings and take detailed minutes

3.Write and distribute email, correspondence memos, letters, faxes and forms

4.Assist in the preparation of regularly scheduled reports

5.Develop and maintain a filing system

6.Update and maintain office policies and procedures

7.Order office supplies and research new deals and suppliers

8.Maintain contact lists

9.Submit and reconcile expense reports

10.Provide general support to visitors

11.Act as the point of contact for internal and external clients

12.Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

2017- 2020 SMARK MINI MALL, BADAGRY

Post Held: Supervisor

1.Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

2.Organize workflow and ensure that employees understand their duties or delegated tasks

3.Monitor employee productivity and provide constructive feedback and coaching

4.Receive complaints and resolve problems

5.Maintain timekeeping and personnel records

6.Pass on information from upper management to employees and vice versa

7.Prepare and submit performance reports

8.Decide on reward and promotion based on performance

9.Hire and train new employees

10.Ensure adherence to legal and company policies and procedures and undertake

Item sales, cashier sales and training

11.Customer Service Relations

12.Cashier

2022-2023 ANCHORMED PHARMACEUTICALS (SMARK MINI MALL)

Post Held: Inventory Manager

1.Efficiently manage and maintain inventory levels, ensuring accurate stock counts and preventing both overstocking and stock outs.

2.Source and purchase pharmaceutical products, medical supplies with the help of the pharmacist, and ensuring timely delivery and competitive pricing.

3.Establish and maintain relationships with suppliers, negotiate contracts and terms, and monitor their performance to ensure high-quality, cost-effective products.

4.Monitor stock levels and analyze sales trends to anticipate demand, placing timely orders to replenish inventory and minimize lead times

5.Conduct regular physical inventory audits, reconciling stock counts with system records to identify discrepancies and take appropriate corrective actions.

6.Regularly inspect inventory for expired or damaged products, implementing efficient procedures for their removal and replacement.

7.Utilize inventory management software or analytical tools to generate reports on stock levels, sales patterns, turnover rates, and other relevant metrics, enabling data-driving decision-making

8.Collaborate with pharmacy staff, including pharmacists and technicians, to coordinate stock movements, resolve inventory-related issues, and streamline workflow processes

2017-2023 SMARK MINI MALL, BADAGRY

Post Held: Store Manager

RESPONSIBILITIES

1.Forecast levels of demand for Services and Products.

2.Conduct Research to ascertain the best products and suppliers in terms of value delivery schedules and quality.

3.Liaise between suppliers, manufacturers and customers

4.Build and maintain a good relationship with new and existing Customers.

5.Negotiate and agree contract, monitoring the quality of service provided.

6.Train and supervise the work of other members of Staff.

7.Process payments and invoices.

8.Keep Contract files and use them as reference for future.

9.Keep constant check on stock level.

10.Give presentations about market analysis and possible growth.

11.Account Payable and Reconciliation.

12.Issuance of stock and controlling material usage.

2015-2016 NATIONAL YOUTH SERVICE CORPS (NYSC)

New Horizon Academy, Abia State.

Post Held: Class Instructor

RESPONSIBILITIES

1.Develop an effective education program to meet all student requirements and maintain effective communication with all students and parents.

2.Design and implement all lesson plans for curriculum program, prepare all requirements and ensure compliance to all student learning styles.

3.Employ all teaching aids, methods and techniques to impart adequate knowledge into the mind of the students.

4.Ensure Lesson and unit plan are adequately planned to facilitate the behavioral objective.

5.Understand the behavioral and individual differences among student to facilitate the realization of educational goals and objectives.

2008-2010 FAMS ENTERPRISES NIGERIA LIMITED

SALES REP. ASSISTANCE

1.Greeting customers and offering assistance.

2.Recommending product or merchandise to help customers.

3.Answering questions and addressing concerns.

4.Informing customers about sales, promotions and policies.

5.Salesperson and Cashier

ON JOB QUALITIES

A goal getter solution provider

Excellent Team Player

Excellent Communicator (Written and Oral) and interpersonal skills

Initiative and Flexible

Highly Creative and Strong improvisation skills

Relationship management skill.



Contact this candidate