Administrative Assistant Office Manager

Tracy Mulica-Sims

513-***-**** *******@*****.***

Administrative Role

Administrative Assistant with a broad range of experience managing and maintaining office, management, and client relationships. Passionate about using my ability to apply strong multi- tasking and operational skills to identify key business efficiencies. Excel at office organization, planning, and following up on a regular basis with task-oriented projects. Well connected with the local and regional communities.

Thrive on the excitement and challenge of the unknown potential of a business. Demonstrated leader and effective personality, capable of working within an organization to achieve results. Office Manager and Support: WebFEAT January 2013 – Currently Part-time

• Functioned independently to manage day-to-day strategic relationships with decision-makers promoting growth and efficiency. Counseled and advised clients as a knowledgeable resource on web development, hosting, email, and design projects for Cincinnati-based clients including Ford, Ethicon, and Formica.

• Extensive experience working with a CRM and Task Management Software, specifically in ACT!

• Maintained face-to-face and phone/digital contact with employees, management, and clients.

• Extremely organized and deadline driven with a focus on consistency within client records, invoicing, and client orders and paperwork for all accounts.

• Maintained thriving relationships because of strong inter-personal skills. Results included strong revenue growth for all accounts, on-time payment, and renewal rates.

• Researched and implemented an operational strategy which has maximized margin and revenue. Implementation of this plan saved the company over each year in operational costs including staffing, transportation, shipping and time.

• Anticipated and handled client issues while managing accounts by articulating clear and concise responses that position the benefits of webFEATs services and customer relationships.

Lead Teacher/Pre-K: The Goddard School 2010-2013

• Succeeded in the daily management, lesson planning, and organization of a classroom.

• Maintained coworker, administrative, and parent relationships.

• Provided and communicated daily developmental and status-based updates on each child to their family.

• Conferred with department heads to ensure coordination of classrooms, schedules, payment/invoicing, and schedules.

Office manager: HGC Construction Company 2008 - 2010

• Provided basic customer service for a high volume of routine inbound telephone calls with the objective of addressing and resolving all questions and issues regarding 3rd party vendors, distribution, and deliveries across entire tri-state region.

• Answered non-technical questions regarding company work and determined the status of ongoing challenges and projects.

• Successfully handled technical troubleshooting, addressed product enhancements or changes, and product pricing questions. Responsible for coordination and communication across corporate executive team on-site. EDUCATION

Education Major: University of Cincinnati 2000-2005 High School Graduate: Indian Hill Schools

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