Quality Assurance Management
Resume:
Resume for R. Michael Doke
A multi-discipline quality expert ready to apply his wide range of experiences to your company’s objectives.
Cost savings applications ranging from a simple change in process sequence to process defect detection with the use of SPC tools submitted by individuals and Continual Improvement Teams. These cost savings range from a few pennies per part to defect prevention saving over $1 million annually.
Areas of Expertise:
Quality Management Systems:
ISO 9001-2015 (RAB Certified Lead Auditor)
ISO AS9100D-Aerospace (RAB Certified Lead Auditor)
ISO TS16949-2009 Automotive (RAB Certified Lead Auditor)
ISO14001- Environmental (Qualified Internal Auditor)
ISO13485-Medical Devices (SME College Instructor)
VDA6.3 Certified Process Auditor (per German DIN Automotive Industry)
Root Cause Analysis (5P, 8D, 5Whys, Brain-Storming, Ishikawa Diagramming, Brain-Mapping)
Quality, Manufacturing & Engineering Management:
Automotive, Aerospace, Medical Devices, Diamond Wheel Abrasives, Slitting systems, Tool & Die manufacturing, CNC Machine Tool Manufacturing, Plastics & Foam, Firearms Manufacturing, (FFL Class 7 Responsible Person)) Lean Enterprise Systems Team Leader Qualified, Annual Planning and Budgeting, FMEA, APQP, Control Planning, AS9102 FAIR submissions, Semi and Annual Management Review leader.
Quoting and Estimating, Contract Review, Process Development, Supplier Qualification & Monitoring, Internal Audit, ISO Continuing Assessment Audit Management Representative, ISO Recertification Management Representative, KPI Monitoring and Reporting.
Quality Assurance: Dimensional Metrology, NIST direct traceable standards, (Chemical & Linear standards) Measurement Systems Analysis, Quality Systems Analysis, Calibration, ANSI Y14.5 GD&T, Document & Configuration Control, Supplier Audit/ Approvals, Quoting & Estimating, Contract Review, MRB, Corrective Action, NCR, Continual Improvement, Preventive Action, Calibration, XRF calibration sets, Atomic Absorption traceable chemistry samples, XRD data review, Identification of Lean Manufacturing opportunities & Continual Improvement activities.
Regulatory: REACH, RoHs, NAFTA, IMDS, Conflict Minerals, DFARS, ITAR CFR 22, CFR 20, sec 820 (Medical Devices) Federal Firearms License (FFL Class 7) Responsible person.
TEACHING: “Quality Management Systems for Operations Managers” and “Introduction to Medical Devices Industry” at Santiago Canyon College and North Orange County Community College part-time (2007 to 2010, GD&T,
CURRENT POSITION: Quality and Engineering Manager
References:
Al Morelli adzk4s@r.postjobfree.com 714-***-****
Chuck Ogawa adzk4s@r.postjobfree.com 310-***-****
Vernon Territt adzk4s@r.postjobfree.com 951-***-****
I may be contacted at the following address and or phone numbers:
R. Michael Doke
17717 Yucca Street
Hesperia, CA. 92345
adzk4s@r.postjobfree.com
Cell: 760-***-****
Thank you for consideration.
Sincerely,
R. Michael Doke
ISO IMPLEMENTATION EXPERIENCE FOR R MICHAEL DOKE
TS16949 Implementation & Registration Team member Catalytic Solutions
ISO14001 Implementation & Registration Team member Catalytic Solutions
ISO9001-1994 Upgrade to ISO9001-2009, again to ISO9001-2015 Lead Auditor Foam Molders & Specialties
AS9100 Upgrade C to D Lead Auditor Senga Engineering
Corporate Spin-off Transition Consultant for splitting ISO Systems Foam Molders & Specialties
TS16949-2009 Implementation and Registration Lead Auditor (FMS Automotive)
ISO 13485 Compliant Quality Management System authored and Implemented (Foam Molders & Specialties)
TRAINING AND EDUCATION:
* 4 Year Tool & Die Apprenticeship Doke Tool & Manufacturing
* El Camino College: (2) years Business Administration
* Business Management Program, Cal State University at Northridge (2 years Certificate issued)
* Human Resources Management, Ventura College
* "Statistical Process Control" ASQC
* "Quality Circles Facilitator Training” Cal State University at Northridge: (40 hours)
* "Hard-metals Testing & Evaluation" Dr. Henry Patts and Aaron Freeman, Leco Carbide Inc.
* "Interpersonal Skills" American Management Association (4) day in-depth seminar )
* "Quality, Productivity, and the Competitive Position" Dr. Edward Deming (3) days
* "Supervisors Training Course" (12) weeks; Mr. Gene Cramer, Management Consultant
* "Problem Solving with Staff Personnel" (10) weeks in-house training presentation by Mr. Bill Frey
* ISO14001 Environmental Management Internal Auditor
* TS16949 RAB Certified Internal Auditor Certification (
* ISO13485 systems compliance customer audits beginning
* AS9100 B, C, & D, RAB Certified Lead Auditor
* VDA 6.3 Systems Audit Certified
* Lean Enterprise (Leadership training) Supplier Excellence Alliance headquarters
* CATIA Computer Aided Drafting Level R18 Cerritos College Updated through R20
* CMM Level 1 PCDMS, Hexagon Metrology
* Keyence IM7030 Optical System
* Surface Finish Mitutoyo FJ measurement systems
* Discus Balloon drawing & AS9102 Software
* HighQA Quality Planning Software use (Ballooning, Quality Plan, Inspection planning, Data ecording))
* Threading and thread gaging
TEACHING & Training Programs:
* Quality Management Systems for Operations Managers” and “Introduction to Medical Devices Industry” at Santiago Canyon College (Lecturer) and North Orange County Community College Cal (SME Lecturer)“SPC for Operators”, “GD&T for Operators”, FOD, NFA “Parts Handling” (National Firearms Act), “Visual Inspection for Burrs and visual Defects”
Work History for
R. Michael Doke
QAE Systems (Owner, 2014- Current) quality systems consultant. Currently on a long term contract with a high value, low mix, contract machining company located in Southern California. Duties and responsibilities include overall day-to-day management of their Quality and Engineering groups, Contract review, Request quest for quotes, Non-conforming Reports (internal & external) Corrective Action. Preventive Action, Continual Improvement activities, technology investigation and acquisitions, Management Review scheduling and maintaining all records of these meetings 3-4 times per year, monitoring and reporting to top management Key Process metrics data, Supplier Evaluation and Approval, onsite supplier audits, act as the Responsible person for the Management Representative, 3rd party ISO registration and Continuing Assessment Audit, maintain all records for the Federal Firearms License (Class 7 Manufacturer of NFA firearms and accessories) Their product line includes Aerospace, Medical Devices, Energy, and Defense.
Searchtec Consulting & Engineering: (Part time as non conflicting time allows)
Quality Systems Consultant Consulting with the president of Searchtec, I take part in initial customer quality systems needs and working with Searchtec and their client, propose strategic system implementations to improve their quality management systems
North Orange County Community College Instructor, ISO13485 Medical devices June, 2007 to 2011 (concurrent with full time employment at Foam Molders & Specialties)
SME (Subject Matter Expert) Working with the Curriculum Develop Coordinator, I rewrote their “Introduction to Quality Systems” program to be able to present the “basics” for students with no prior exposure to ISO or Quality Management Systems. The original program was designed as a 56 hour presentation but funding for their state retraining grant reduced it to a one (8) hour session as part of a certificate program for retraining underemployed professional manufacturing students . I was on the Instructors Board as part of the instructors performance requirements, providing input for revision to the current programs and recommending new student courses. I was teaching one day/ session a month either on campus or on a weekend, off site.
Foam Molders & Specialties Cerritos (Now FMS Automotive Div) California (February, 2003 to 2015)
Director of Quality with overall responsibility for the corporate management of the Quality Management Systems including; ISO 9001-2015 (registered) AS9100 (registered) TS16949 (Registered) & ISO13485 (compliant) Additional duties include corporate management of the safety program and general safety compliance and training, direction of Quality System, Internal Auditing, Corrective and Preventive Action, Continuous Improvement activities and just recently, initiation of Lean Enterprise Systems. (4) direct and (72) indirect reporting employees.
Foam Molders is a multiple product, integrated manufacturer producing aerospace, automotive, medical devices and consumer products with 4 plants and two plant sites. It has produced aerospace products for over 40 years, adopting the necessary quality systems as required by its’ customers.
Aerospace experience: Foam Molders supplies molded urethane, composites, thermoformed, RIM Injected and thermoformed plastics for the aerospace industry. They can be simple, single level parts
(Such as a molded fuel float) up to complex molded, fabricated & composite structures requiring parts from many inside processes and outside suppliers requiring final assembly and inspection at Foam Molders.
Their customer base comprises of all of the OEM aircraft and aerospace companies and their sub-tier suppliers. They are a Tier I, Tier II and Tier III supplier.
Prior to my employment by Foam Molders, their quality system and compliance to their customer quality requirements (Quality Measureables) was not meeting their customer requirements and consequently required onsite source inspections prior to delivery. Their on-time delivery was less than 80% (in some cases less than 50%) and their delivered quality less than 90%) Our major aerospace customer was/is Boeing. My first order of business was to consult with the Boeing Groups (Commercial and Integrated Defense) and determine what their # 1 complaint was and then formulate a plan with the customer to implement it. Once these were under control the balance of the issues were easier to manage and implement.
#1 issue: On-site source inspections. Even though Foam Molders was an ISO 9001-2000 registered company, Boeing requested that we concentrate on improved in-process and final inspection system improvements to qualify our Quality System to comply with the Boeing BQMS and achieve Delegated Responsibility, thereby giving Foam Molders “Dock to Stock” authority. After two PVA audits (Process Validation Audits) and implementation of the Corrective Actions needed, Foam Molders achieved Delegated Responsibility within 6 months. Subsequent continued Quality System improvements with addition of Aerospace quality system procedures to the existing Quality manual, with many hours of internal training to implement, resulted in steady, if not dramatic quality feedback improvement for all business sectors. On-time delivery boosted from 80% to over 90%, delivered quality went from 90% to 95%, Internal rework went down, scrap and rework went down. At the time of my departure the quality measureables are 100% Delivered Quality, 99.85% On-time Delivery.
In early 2006, Foam Molders was notified by Boeing that it would be required to register to the AS9100 standard by June 2008 in order to continue receiving contracts for Boeing. During our annual Management Review this need was addressed and actions formulated to achieve registration to AS9100 by June, 2008. In August of 2006 Foam Molders was notified by the Boeing Quality Assurance Representative that Boeing had made an error and as a Tier I supplier, (not Tier II) Foam Molders was required to implement AS9100 registration by June, 2007! I immediately enrolled in an AS9100 Lead Auditor class to meet the internal resource requirement and passed the written exam on completion. (October 2006)
Fortunately, prior to the Boeing short notice, I had already revised the FMS Quality Manual to comply with both ISO9001-2000 and AS9100B and subsequently the Foam Molders Quality Systems Procedures to meet the Boeing and AS9100 Quality Requirements. I submitted the Quality Manual for review by our Registrar and scheduled the Registration Audit. We completed all system audits prior to the Audit dates and achieved AS9100 Registration within 6 months of the Boeing notification. (April, 2007) Our Oasis compliance score was 98.4%. It has improved to 98.9% on our most recent assessment audit. We have since upgraded the QMS to AS9100C and then -D- as of April, 2016 and split the company into (3) separately operated but confederated divisions; Urethane molding (FMI Foam Molding, Inc) Foam Fabrication and Vacuum forming( Foam Molders & Specialties) and Automotive (ATS Design dba; FMS Automotive) I sit on the Board of directors for the corporate group and have direct responsibilities for FMS Automotive which is now a registered TS16949-2008 company
Catalytic Solutions, Inc. Oxnard, California (January, 2002-February, 2003)
Director of Quality responsible for the Quality Management Systems, beginning in 1999 with ISO9001-2000 compliance, and finally with registration to TS16949 (Automotive Standard) and ISO14001 registration (Environmental Standard)I was responsible for initiating and writing many of the system procedures as well as their implementation. I participated in several Program Teams, including catalyst development and contract delivery to Honda Motors, (Japan and America) General Motors catalyst development and contract delivery for the Saturn 2.0 liter engine system, and additional programs that remain on-going to date. Working with a fellow team member, we developed a material recovery program that resulted in the saving of over $150,000 savings in solid waste disposal and well over $300,000 of catalyst oxides that would have been thrown away because of environmental loss (Dust and powders lost in the atmosphere) (7) direct reporting employees
Catalytic Solutions, Inc., Oxnard, California (June,1999 - January, 2002)
Quality Engineer I was hired as a quality engineer for the then start-up company as their first full time employee. I had the rare opportunity to develop a company's culture and quality system at the start up and as their representative sent to Japan for the official acceptance of Catalytic Solutions' first OEM contract for Honda Motors in 2000. As a program team participant, I helped develop many of the control plans and work instructions still in use to produce OEM catalytic converters at Catalytic Solutions.
Industrial Tools, Inc. Oxnard, California (August,1997 – June,1999)
Quality Control Manager and Process Engineer I was recruited out of semi-retirement by the owner as a consultant to move the plant from Ojai, California to their new facility in Oxnard, California. As a former Senior Manager, I was responsible for many (if not most) of the equipment acquisitions and developed their work Instructions and processes prior to my retiring from ITI in 1993. (See ITI 1976-1993) After their move was completed, my contract was extended for several months to rebuild their quality team and to further develop ongoing product improvement. At the end of my extended contract, I was offered a full time position at my former position as Quality Manager where I reported directly to the President. I was responsible for final CNC Machine Acceptance and overall quality management for all (9) products lines. These included high accuracy 3,4, and 5 axis CNC Diamond wheel slicing machines with volumetric accuracies of less than 1 micron, Metal and Resin bonded ultra thin diamond and CBN wheels, Video, Audio and Memory tape slitter systems (Solid Tungsten Carbide film slitter boxes and replacement knives) Ultra high accuracy tooling and Fixtures, Solid Tungsten Carbide Saws and Saw Gangs, Double disk lapping of Engineered Ceramics and Hard Metals, Production CNC machining and grinding of Ultra high accuracy ceramics and hardmetals. (6) direct reporting employees
RPM Tucson, Arizona (1993-1997)
President and General Partner of a small arms manufacturing company that specializes in custom single shot hunting and competition pistols. Prior to joining this small firm, all of their machining operations were accomplished by using either dedicated single setup machinery or time consuming setups by large batching to be cost competitive. All components then had to be hand fitted by a very competent gunsmith to complete the product. No two finished parts (pistols) were interchangeable because of the poor fitment that resulted from the multiple manual setups. My first act as the company leader was to acquire a small (20X30”) 4 axis CNC Vertical mill to consolidate machining operations from 52 to just 10 (24 were done in 2 separate 4 axis setups) This resulted in reduction of batch sizes from hundreds of each part in inventory to small batches of 30 pieces or less, significantly reducing inventory requirements and boosting turns from one (or less) per year to 6-8 per year. The finished product also became the first generation of product where 95% of the finished parts were fully interchangeable. The finished product also generated positive cash flow for the first time. Due to a family emergency, I sold my interest in RPM back to my partner and long time friend, and returned to California. (3) employees
Industrial Tools, Inc. Ojai, California (1976-1993)
I began working for ITI as a Senior Toolmaker and worked my way through every management level of the organization, I voluntarily left the company in response to a need to downsize and consolidate operations due to a steep decline in business in 1993. (Recession) During my employment at ITI, I had the opportunity to participate at every level of Management and Operations as a Tool room Leadman, Production Supervisor, Quality Assurance Manager, Manufacturing Manager, Customer Service Manager (Worldwide) and Engineering Manager. I was responsible for up to 15 direct reports (Managers and Supervisors) and led the company with consistent sales growth of 40% for the years that I held total production responsibility. As the Quality Assurance Manager, I led the way with the introduction of SPC, GD&T ANSI Y14.5, a total rewrite of the Quality Manual to resemble the then, new ISO standard of 1984. Total Cost of Quality reporting which was maintained at less than 2.5% of Sales annually and was responsible for a 3 year program of equipment reinvestment to modernize the manufacturing and engineering systems budget of over one million dollars per year. All equipment was identified, cost benefit justified, acquired at, or under budget, and installed & implemented on schedule with a minimum of disruption. All ROIs were realized under schedule.
References:
Chuck Ogawa, peer, personal friend, and former colleague Foam Molders & Specialties (Engineering)
Contact Information: adzk4s@r.postjobfree.com
Alex Georgopoulis, peer, personal friend, and former colleague Catalytic Solutions, Process Development and Catalyst Engineer
Contact Information: adzk4s@r.postjobfree.com
Robert McDowell, peer, personal friend, and former colleague Catalytic Solutions, Environmental Chemist and Engineer (Testing)
Contact Information: adzk4s@r.postjobfree.com
Al Morelli, Owner Seartchtec, peer, personal friend and former customer of Catalytic Solutions
Contact Information: adzk4s@r.postjobfree.com
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