Customer Service Technical Support
Resume:
Melissa Tanksley
United States *****
***********@***.***
1. Reported to Manager for daily operational duties. 2. Answered multiline phone to direct customer to proper department. 3. Took applications over the phone and in person. 4. Processed paperwork, scanned into computer system for home office and filed. 5. Made sure proper documents were in order for loans. 6. Ran office errands, supplies, and kept office neat. 7. Excellent written and verbal communication skills. 8. Able multi-task, prioritize, and organize work. 9. Assist others in order to keep office flowing properly. 10. Capable of doing my job without being micromanaged. 11. Excellent customer service skills. The ability to greet and find out the needs of the customer. 12. Ability to learn the specifics of the office needs quickly and adequately. 13. Some experience with Microsoft Office. Will be able to catch on with little computer training. 14. Experience with check by phone and electronic payments. 15. Experience in legal duties for court.
Authorized to work in the US for any employer
Work Experience
Csr
Mariner Finance - Monticello, MS
September 2006 to December 2017
Provided assistance to clients
• Answered phone and assisted customers with changes
• Assisted customers in person
• Created customer appointments
• Maintained up-to-date knowledge of customer accounts
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
Education
High school in Basics
Lawrence County High School - Monticello, MS
August 1991 to August 1991
Skills
• Call Center
• CSR
• Customer Care
• Customer Service
• Customer Support
• Taking payments. (10+ years)
• Answering multiple lines (10+ years)
• Preparing large deposits at the end of the day (10+ years)
• Make collection calls (10+ years)
• Preparing loan documents (2 years)
• Preparing legal documents for court (3 years)
• Cashiering
• Account Management
• Computer Operation
• Cold Calling
• Front desk
• Typing
• Technical Support
• Salesforce
Assessments
Home health aide skills — Proficient
June 2021
Providing care to patients in a home setting
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References:
Stevie Yoas 601-***-****
Nick Fathering 601-***-****
Alicia Magee 601-***-****
Contact this candidate