Customer Service Representative
Resume:
Jelisa Thomas
Customer Service Representative
Leesburg, GA 31763
adzk3z@r.postjobfree.com
15+ years' experience as a Customer Service Representative, seeking a full-time position within the industry. Dependable, productive team member with exceptional management skills. Detailed oriented, proven results with leading a team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Digital Court Reporter
12th Circuit Court - Bradenton, FL
May 2023 to Present
• Annotate court sessions
• Provide detailed notes
• Respond to attorneys and clients in a timely manner
• Answer inbound and outbound calls
• Create judge dockets
• Maintain appointments as scheduled
• Maintain court records
• Correspond to emails
• Answer phone lines
• Create dockets using Excel Sheets
• Open court with word document
• Create schedules based on judge's schedule
• Maintain cash flow
• Other duties as assigned
Correctional Officer
Hardee Correctional Institution - Bowling Green, FL September 2022 to May 2023
• Provide security, care/custody/control of inmates, officers, and staff members.
• Conduct security checks, to include parameter of prison, via vehicle or foot.
• Perform formal, informal inmate counts as schedule
• Document inmate activity in and out of dorm
• Conduct thorough research
• Maintain post certification by completing necessary training requirements.
• Supervise inmates and visitors and traffic at gate.
• Other duties as assigned
Corrections Officer
Coweta Sheriff Department - Newnan, GA
January 2021 to July 2022
Performs protective service work processing inmates.
Maintain correctional facility security on a continual basis.
Escort inmates to court, medical appointments, and. related. facilities, and related work as apparent or assigned.
Prepare documents/reports, such as creating bonds, first appearance notices, book charges, etc.
Give offenders a verbal level of supervision assessment to determine the offender's daily checks, activity and rehabilitation facility and community activities.
Conduct intake and supervision of offenders, and routine duties with Court Safety Officer and Team Lead for Behavior Health
Pathways - LaGrange, GA
November 2019 to January 2021
Oversee quality control of company’s finished product, to ensure is safety of clients.
Maintained customer records of confidentially.
Organized safety training to educate company’s staff on necessary safety procedures.
Prepare and present periodic safety training on monthly basis. changed
Collaborate with law enforcement agents and investigators to address cases of workplace accident.
Conduct risk assessments to identify work areas with high risk of injury.
Constantly review companies operational processes to ensure they are in line with external safety guidelines.
Conduct and carry out necessary investigation
Supervisor a team para professionals to ensure clients received services as outlined.
Document and report behavioral changes from clients.
Conduct search and seizure
Care, custody, and control provided to clients PRN. Patrol Officer
Albany police Department - Albany, GA
January 2019 to November 2019
interview witnesses and victims.
Serve & Protect the people & property of community.
patrol designated areas and respond to calls dispatched.
Secure and record evidence, when needed, while remain vigilant at all time.
Assist with directing traffic and maintaining order at public gatherings.
Prepare accident and crime reports.
Assist public with criminal and civil issues.
Provide support when needed to fellow officers.
Sustainment Manager (2nd in Charge of Call Center) Teleperformance - Albany, GA
August 2014 to January 2019
staff by recruiting, selecting, orienting, and training employees.
Communicated job expectation; Planning, monitoring and. appraising job results.
Successfully negotiated prices, credit term agreements. and contracts for orders obtained.
Maintained customer confidentially.
Prepared reports of business transactions and kept expense accounts.
Conferred with management in methods of increasing sales volume, utilizing tools I developed for facility.
Responsible for Training procedures, scheduling, sales promotion techniques and identifying buying programs.
Retail Sales Representative
J C Penny store - Albany, GA
October 2011 to August 2014
Worked closely with the marketing department on creating marketing techniques.
Created & maintained sales of all products, that was sold from Facility.
Coordinated with Marketing department on the product, the warranty, and safety of confidential information
Operated, maintained and inspected the assembly of the conveyor line, while consistently meeting Shift Manager
McDonald’s - Albany, GA
July 2007 to October 2011
Ensure top quality service provision via consistent supervision of team members.
Schedule, train, and hire personnel for food service.
Resolve complaints or issues related to service, food and entirely of shift.
Manage cash, inventory, and payroll.
Education
Associates Degree in Criminal Justice
Albany Technical College
Bachelor's degree in Criminal Justice
University of Phoenix-Online Campus
Skills
• Customer service award recipient
Excellent writing and oral communication skills
Strong Leadership skills, Discipline & Active Listener
exemplary verbal and written communication skills, as well as sound judgement and discretion
Able to multi-task & consistently meet deadlines
CPR Certified
• Law Enforcement
• Security
• Computer Skills
• Surveillance
• Conflict Management
• Recruiting
• Cash Handling
• Quality Control
• Management
• Time Management
• Data Entry
• Human Resources
• Shift Management
• Administrative Experience
• Microsoft Word
• Merchandising
• Sales
• Cleaning Experience
• Quality Assurance
• Payroll
• Purchasing
• Analysis skills
• Research
• Microsoft Publisher
• Accounting
• QuickBooks
• Addiction counseling
• Paralegal
Certifications and Licenses
CPR Certification
Certified Jailer POST
First Aid Certification
Non-CDL Class C
Certified Notary Public
OSHA 30
Certified Safety Professional
Food Handler Certification
Contact this candidate