Data Entry Customer Service
Resume:
PROFESSIONAL SUMMARY
Dedicated support professional with a solid background in high-volume office
environments focused on delivering
exceptional operational and customer support. Delivering best in-class service with seamlessly integrating valuable critical analytical skills within a company's operation system. Personable and communicative with sound judgment to handle diverse daily tasks with minimal oversight. WORK HISTORY
Patient Engagement Specialist, 09/2020 - Current
Bon Secours Mercy Health, Cincinnati, Ohio
Workflow Coordinator, 02/2019 - 12/2019
BCforward Staffing, Cincinnati, OH
Cincinnati, OH 45227
**************@*****.***
SKILLS
CHRISTY JONES
Supports inquires for : registration, general information, clinical connections, work queues, and messaging.
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First point of contact for inbound and outbound patient care inquiries and requests by omni-channel center
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Leveraged CRM to perform front-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require.
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• Organizes work and resources to accomplish objectives.
• Participates in Peer mentor/mentee program.
Proactively communicate issues or potential issues involving patient care and process improvement opportunities.
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Demonstrates willingness and ability to work collaboratively with others for concise and timely flow of information.
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Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients and co-workers.
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• Promoted to this role from Data Entry Specialist.
• Skilled at working independently and collaboratively in team environment.
• Maintained confidentiality of bank records and client information.
• Prioritized daily workflow to ensure deadlines were met
• Provided timely escalations to resolve and prevent delayed files.
• Sent transmission of data files and image exchanges to Clients by deadlines. Identified and corrected data entry errors to prevent duplication across systems.
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• Processed accounts according to clients' processing instructions.
• Processed credit card, cash, and check payments. Inbound & Outbound Call Center
Experience
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Strong Communication and
Interpersonal Skills
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• Complex Problem-Solving
• Cross-Functional Collaboration
• Leadership
• Supervising Employees
• Proficient in Microsoft Office
• Data Entry
• Payment processing
• Business to Business Collections
• Inventory Monitoring and Management
• Records Management
• Schedule Management
• Patient Privacy
• HIPAA Regulations
• Patient Information Collection
• General Housekeeping
Data Entry Specialist II / Transmissions Clerk, 02/2016 - 06/2018 Fifth Third Bancorp, Cincinnati, OH
Lead Supervisor, 08/2012 - 01/2016
Education At Work, Inc, Cincinnati, OH
Office Manager, 10/2008 - 08/2012
JAN-PRO Cleaning Systems, Cincinnati, OH
EDUCATION
Business Administration
Southern New Hampshire University - Hooksett, NH
• Completed data entry tasks with accuracy and efficiency
• Identified data entry errors and reported to necessary departments. Entered numerical data into databases with speed and accuracy using 10- key pad.
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• Followed established procedures to enter and process data correctly. Assisted with implantation area in defining operator instructions for new data entry setups.
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• Assisted in resolution of data files or image exchange
• Provided timely escalations to resolve and prevent delayed files.
• Prioritized daily workflow to ensure deadlines were met
• Skilled at working independently and collaboratively in team environment
• Proven ability to learn quickly and adapt to new situations
• Promoted to this role from Customer Service Agent. Applied strong leadership talents and problem-solving skills to maintain team efficiency.
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Evaluated employee performance and coached and trained to improve weak areas.
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Delivered superior customer service in every interaction and skillfully resolved conflicts.
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Collaborated with Operations and Quality Assurance teams to brainstorm new ideas and best way to provide quality and effective customer service.
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• Assisted Workforce Management with scheduling during peak seasons.
• Maintained computer and physical filing systems. Created, maintained and updated filing systems for paper and electronic documents.
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Updated reports, managed accounts, and generated reports for company database.
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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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Developed and maintained successful relationships with vendors, suppliers and contractors.
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Managed office operations while scheduling appointments for department managers.
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Liaised with customers, addressed inquiries, handled meeting requests, and answer billing questions.
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• Business to Business Collections, recovering 90% debt.
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