DIYA HAMPEL

OBJECTIVE

To find a position as a Senior Scum Master or Agile Coach that allows me to use my strong leadership and organizational skills to help teams perform and deliver better results.

EXPERIENCE

September 2020 – Current Johnson Controls

Engineering Project Manager/ Scrum Master

Scrum Master/Agile coach for 2 distributed teams involved with the development of Metasys products

Coach for architecture team responsible for delivering Metasys solution

Responsible for the administration and management of all SAFe/Scrum Ceremonies

Responsible for conducting daily stand ups, weekly backlog refinement meetings, sprint planning, sprint reviews and sprint retros

Responsible for all PI planning preparation, creation of team board using Miro and Jira

Management of team backlogs in Jira to prioritize features and create greater transparency

Coached Architects and Product managers on how to refine and prioritize backlog using WSFJ

Coached Product Managers on how to write user stories using personas and complete acceptance criteria

Coached teams on SAFe/Agile processes to facilitate prioritization of work that delivers the most value to customers

Worked with other Project Managers to develop Program DoD to establish an adoption of standard definition of done practices across teams

Responsible for team status updates and elevation of impediments at weekly SOS meetings

Monitored team velocity and created capacity spreadsheets

July, 2017 – Current Johnson Controls

Agile Scrum Master

Scrum Master for 2 distributed teams involved with the development of an estimating and ordering tool for Johnson Controls

Responsible for the administration and management of all SAFe/Scrum Ceremonies

Responsible for conducting Daily Stand Ups, Sprint Planning, Mid Sprint Reviews, Sprint Demos & Retrospectives for both teams

Management of Product Backlog and Iteration dashboards for both teams in Azure Dev Opps tool

Monitored team velocity and created capacity spreadsheets

Monitored team burn down to ensure progress during sprint

Responsible for team status updates and elevation of impediments at weekly SOS meetings

Developed training and best practices with other Scrum Masters at Scrum Master Community of Practice

Worked with Product Owner to refine Product and Sprint backlog

Coached and trained new team members on Agile & Safe practices

Managed PI planning events for teams and identified features and dependencies on other teams

Provided access and training to new team members on Azure DevOpps

April, 2017 – August 2017 United Airlines, Chicago

Agile Scrum Master/Coach

Functioned as Scrum Master for team developing intake tool to manage PMO projects

Coached team on Agile Methodology & Scrum Principles

Promoted the adoption of Agile and facilitated the adoption of Scrum and Agile with team

Created Product Backlog in TFS tool

Created User Story Training and trained team to write stories with proper acceptance criteria and a definition of ready and done

Established Iteration calendar and Scrum Ceremonies

Conducted daily stand ups, sprint planning, backlog refinement and retrospectives with teams

Created capacity spreadsheets and burn down charts to measure team velocity

Worked closely with Product Owner and BA to gather and refine stories

Presented to senior management on the value of Agile and Scrum

August, 2016– November, 2016 Kohls, Corporation

Agile Scrum Master

Functioned as Scrum Master for 3 software development teams within Kohl’s Technology OCF program.

Managed both offshore and onshore resources for all three teams.

Responsible for conducting all Scrum Ceremonies with teams

Conducted daily stand ups, sprint planning, backlog refinement and retrospectives with teams

Managed teams Product backlog using CA Rally

Worked with Product Owner to identify features and refine features in backlog

Monitored team velocity and created burn down charts

Organized PI planning events for teams and identified features and dependencies on other teams within Release train

Created Sprint Demo presentations and conducted Sprint Demos

Worked closely with business stakeholders and senior management to identify key performance metrics

April 2016 – August, 2016 HCSC Chicago, IL

Agile Scrum Master

Functioned as Scrum Master for software development team involved in the modernization of Blue Cross’s Claims Adjudication system and conversion of platform from Cobol to Java

Established and managed Scrum team that consisted of both offshore and on shore team members

Coached team on foundational Agile principles and SAFe Framework

Responsible for the establishment and management of Scrum Ceremonies

Developed Scrum team Product backlog and Sprint board in Jira

Conducted Scrum ceremonies with the team

Worked closely with Product Owner to refine Backlog

Developed project metrics and burn down charts

Trained team on the development of user stories and how to estimate work

Developed team Sprint Review presentations and other ad hoc work

October 2015- February, 2016 - Northwestern Mutual

Agile Scrum Master/Project Manager/Coach

Functioned as Scrum Master for Organizational Change Management Team

Educated the team on Agile methodology and facilitated the transition from Waterfall to Agile

Developed, planned, scheduled and conducted all Scrum Ceremonies for team

Trained team on Scrum as a framework and the roles of each team member within a Scrum team

Responsible for the creation, development and administration of team backlog in electronic tool (Lean Kit)

Trained team to write user stories and size work by using Fibunacci method

Worked closely with Product Owner to refine Backlog on a weekly basis

Conducted daily team Stand Ups, Backlog Refinement, Sprint Planning and Sprint Reviews

Created Sprint Review presentations and burn down charts

Functioned as administrator of team Sharepoint site

August 2014– October 2015- Northwestern Mutual- Milwaukee, WI

Project Manager (Contractor)

Functioned as Scrum Master for Continuous Learning & Improvement Team within IT Solution Delivery

Trained new teams on Agile and SAFe framework and Scrum process

Helped teams create backlogs using LeanKit

Scheduled Scrum Ceremonies for teams and established cadence of ceremonies for them to follow

Supported teams as they established Agile process

Development and administration of Visual Management Kanban Board to display backlog for teams practicing Kanban

Functioned as core team member on team that deployed Agile methodology to three thousand members of Solution Delivery within IT

Developed Obeyas and Mission Control Kanban’s to visually portray the work of all of IT Solution Delivery

Responsible for the operational needs of 12 Agile teams as it related to practicing Scrum, SAFE & Lean

March 2014– August 2014 Associated Bank - Milwaukee, WI

Project Manager (Contractor)

Responsible for weekly management and reporting of Project Management Office dashboard

Process and entry of new projects into Project Management Office tool

Monitored and reported on project health and status at bi weekly PMO stakeholder meeting

Functioned as Project Manager for strategic initiative that involved the establishment of a new line of business

Responsible for the creation of monthly PMO dashboard presentation to senior executives

Provide project management support to senior Project Managers and Director

August 2013– January 2014 Deloitte, LLP Madison, WI

Marketing Project Manager (Contractor)

Developed Marketing plan and outreach strategy to increase provider participation and adoption of EHR technology

Coordinated and executed marketing campaigns to increase provider engagement and awareness of program

Created targeted marketing content and messaging to various customers segments

Developed Marketing schedule and outreach timeline

Designed FAQs and User Guides to streamline registration process

Created training modules and webinars for provider training

Developed program website content and updates

Performed research to accelerate program participation and adjust marketing strategy

August 2012 – May, 2013 Assurant Health Milwaukee, WI

Project Manager

Functioned as business consultant to Individual Health & Supplemental product lines to identify customer pain points

Led and managed the development of tests and process improvements focused on improving customer retention

Responsible for the Test Environment prioritization of tests and projects

Led and managed the development of Agent Test to identify the cause of high lapsation in indemnity Health products

Defined and developed project scope and deliverables by meeting with business sponsors

Developed project scope, charter, budget, timeline and other metrics

Scheduled and conducted project kick off and status update meetings with core teams

Responsible for reporting on project status to senior leadership

Delegated and managed work load and supervised eight analysts

Monitored test results and conducted weekly status meetings with stakeholders

Developed final project analysis and presented findings to stakeholders

May 2008– August 2012 Assurant Health Milwaukee, WI

Project Manager

Functioned as consultant to business areas to identify process improvements and tests focused on improving customer retention

Managed the development and execution of tests and process improvements

Developed customer communication materials to explain health care reform

Participated in organizational discovery initiative mapping the customer experience

Functioned as project lead on the design of customer web site related to health care reform

Functioned as project manager for Smoking Cessation Test

Developed retention training for customer facing operational areas

Trained operations team on new retention strategies

Developed and maintained department Intranet page promoting the Test environment

September 2006- May, 2008 Assurant Health Milwaukee, WI

Market Intelligence Analyst

Functioned as Project manager of internal Market Intelligence database

Developed project plan and implementation strategy to promote database to sales agents

Managed project team assignments and work

Managed project budget and contract with vendor

Created written communication promoting database to increase adoption

Promoted and trained sales agents and end users on database tool

Increased adoption and usage of market intelligence database by 50%

Created quarterly and annual competitor profiles for senior management

Performed market analysis and created thematic maps to identify areas of opportunity

July 1998–September, 2006 Bushman Equipment, Inc Menomonee Falls, WI

Marketing Specialist

Responsible for writing press releases, case studies, product brochures, safety manuals and other promotional copy on company products

Developed product application stories working closely with engineering staff

Created and executed direct mail and email marketing campaigns

to customers and distributors

Maintained and updated web site with current articles and press releases

Designed website for secondary Flaton clutch product line using Dreamweaver

Analyzed monthly web statistics and performed search engine optimization to increase website rankings

Managed sales database and created monthly sales reports using Crystal Reports to analyze sales activity and improve product performance and identify areas of growth and opportunity

Organized trade show participation and booth materials

EDUCATION

2006-2013 B.A. - Political Science - University of Wisconsin, Milwaukee, WI.

COMPUTER SKILLS

Proficient at Microsoft Word, Excel, Access and PowerPoint, Microsoft Project, Visio, Tableau & Prime Location mapping software, Crystal reports, Adobe Publisher, Adobe Acrobat, PageMaker, Dreamweaver MX, and Adobe Photoshop, HTML, SharePoint, Jira, CA Rally, Lean Kit.

SAFe POPM Product Manager training

SAFe for Teams training.

Certified SAFe Scrum Master.

Project Management Foundations certificate – UWM

Languages spoken: Hindi and Bengal

2857. N SUMMIT AVENUE MILWAUKEE, WI – 53211.

PHONE: 414-***-****, EMAIL: adzk2p@r.postjobfree.com

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