Customer Service Account Manager
Resume:
Gina Lucile Gibson
Valley, Alabama 36854
*************@*****.***
Objective. To learn all aspects of a company as a whole with a fervor to grow, resulting in self-growth with the company and work with fellow employees as a team for the best interest of the company, while having a potent yet motivating impact on my fellow employees consistently keeping a primary focus on going above and beyond customer expectations in a leader status.
Summary of Qualifications
[Microsoft Word/Excel/PowerPoint/Outlook/Windows (All versions)/Internet] WPM: 60 Qualifications:
*Sales/Revenue generating strategies. *Organized and detail oriented *Customer service Employment History:
EAMC Lanier
August 2021-October 2021
MCT-Vital Signs, ACCUChecks, Toileting, Bed baths, Phlebotomy, Charting everything in Cerner Capital One Auto Finance [December 2018-March 2019 [Tulsa, OK] Customer Care Account management for customers. Enrolled customers digital (online and app Coca-Cola Refreshments (Corporate) [February 2014-May2014] [Tulsa, OK] Specialized Team-- Targeted Sales
(Prospecting)
● Called existing Pepsi customers and new businesses to prospect and gain contracts for ordering directly from Coca-Cola.
● Retention. Called existing Coca-Cola customers in danger of losing the account.
● Problem Solving for remote account managers. Perform/Lead conference calls for the account manager and report findings to upper management.
● Web based customer support. Customers would put in requests and I would have to respond to the customer and qualify them for vending, fountain, and/or freestyle.
● Face to face prospecting.
Plum Choice (Cox Communications / Cox Tech Solutions)
[September 2013-December 2014] [Remote/Work from Home] Customer Service/Sales
● Keep daily logs of Sales.
● Diagnose customers devices (computer/tablet/laptop) check for viruses and connectivity issues.
● Sell tech support packages. (virus removal/router issues/etc.) Ace Engineering-Office Manager (1 year)
● Payroll for all Union and Labor Employees
● Completed daily journal and progress reports to AMCO for the civil engineering projects when building the KIA assembly plant in GA.
● Kept current summaries for all material, equipment, invoices, any credit card activities and then report them back to the main office in California. InterCall Account Manager/Event Specialist (7 years)
● 7 years customer service & communication experience on multi- platform phone systems.
● Primary contact for clients. Liaison between customers and various departments Earning the clients confidence with reliable follow through and clear communication.
● Confer with the customers in order to provide information about products and services, and explain how the products meet their individual needs in the most effective way possible.
● Worked closely with sales representatives and company executives as to ensure proper account set up, owner set up (individual) and call set up including but not limited to billing to the customer and spreadsheets to the sales rep reflecting commissions, etc.
● Kept records of all telephone audits, customer interactions, details of inquiries, complaints, and comments, as well as all actions taken (detailed)
● Retention and collection calls. Document results then report them to the supervisor/manager.
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