Quality Assurance. Trainer. Telephone Interviewer
Resume:
Ashley
Hebdon
Experienced
Quality
Assurance
and Trainer
**** ******** ***. *** ** Ogden, UT
Ogden, Utah, United States, 84403
***************@*****.***
Key Skills
Professional Experience
January 2020 -
February 2023
Hiring Manager
Quantel Research
I recruited quality employees using Indeed and Birddog HR. I interviewed possible candidates remotely and processed their onboarding.
January 2016 -
January 2023
Trainer
Qunatel Research
As a Trainer for Quantel Research, I implemented my own personal skills to train employees in a way that was fun and engaging. I created slideshows and role played just about every possible situation they would encounter so they were properly trained on how to handle the aspects of the job. I trained classes of 10-15 employees both in person and remotely.
January 2015 -
February 2023
Quality Assurance Lead
Quantel Research
As a Quality Assurance Lead, I made QA schedules using Excel and did monthly reviews on the QA team. I also did calibration meetings to make sure they were monitoring on the same page. I monitored employees to ensure quality calls and high production rates and to produce accurate data for our clients. Education
in General Education
Ben Lomond High School, Ogden, Utah August 1999 - May 2023 High School
References
Brett Bryner 385-***-****
(Boss) October 2022 - August 2023
I was a project manager and overseen daily tasks on job site. Amanda Casey 801-***-****
(Boss HR) January 2014 - February 2023
I started out as interviewer, and then moved up in the company. I fulfilled many roles. I was a QA, QA Lead, Trainer, and Hiring Manager.
Janessa Ricketts 801-***-****
(Co-worker/ Superviser) January 2023 - February 2023 Janessa was a co-worker of mine at Quantel Research I'm a experienced Quality Assurance
Specialist and Trainer with 10 years of
call center experience. I am skilled in
Microsoft Word, Microsoft Excel and Zoom.
I have worked both in office and remotely.
I have skills I would love to share with
your company! Let me be an asset to your
team!
Customer Service
Written and Communication skills
Microsoft Word
Microsoft Excel
Typing
Certified Trainer
Hiring and Management
Tech Troubleshooting and Support
Human Relations
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