Nichole M Smith

adzk17@r.postjobfree.com

contact#727-***-****

Professional Summary

● Customer service professional with over five years of experience providing services over the phone and in person

● Able to enter client information into the computer system and receive bill payments over the phone

● Experience handling a high volume of customer requests and providing fast and efficient service to all clientele

● Dependable and flexible with the ability to multitask in a fast paced environment

● Strong verbal and written communication skills

● Detail-oriented with excellent organizational skills

● Excellent computer skills; proficient data entry skills

● Available to interview and start immediately.

Allied Universal

Security Officer

2021-2023

● Worked at various site like Hospitals, Nursing homes.

● Write a report of incidents and incidents of theft .

● Monitor the premises and screen.

Brinks Logistics

Security 2019 -2021

● Drive Armored trucks.

● Secure and delivered cash to customers

● Scan all cash in and out branch

● Be cautious and aware

● Redirect packages

● Make sure all packages that goes out are correct Connect Your Care Customer Service Representative

July, 2016 to December, 2017

● Responsible for providing expertise and customer service support to members and employer groups. Direct phone-based, email and Chat member interaction to answer and resolve a wide variety of inquiries.

● Responded to and resolved on the first call, member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.

● Helped guide and educate members about the fundamentals and benefits of consumer-driven health spending accounts.

● Assisted members in navigating the member portal and company website and encouraged and reassured them to become self-sufficient.

● Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member.

● Researched complex issues and worked with support resources to resolve member issues and/or partner with others to resolve escalated issues.

● Provided education and status on previously submitted claims on the call backs.

● Assisted with FSA and HSA accounts.

Catherines: Plus Size Clothing

Lead Sales Associate (Part-time)

December, 2015 – july, 2016

● Greeted customers and ascertained what each customer wants or needs.

● Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.

● Computed sales prices, totaled purchases, and received and processed cash or credit payment.

● Answered questions regarding the store and its merchandise. Ranger Security

Security officer

2013 – 2014

● Entered customer information in the system.

● Provided excellent customer service.

● Monitored store/facility

Jewel Osco

Deli Clerk

2011 – 2012

● Prepared various meals for the community.

● Responsible for sanitizing the working area.

● Prepared food to be cooked.

● Served food.

Reliable Health Care

Homemaker

2009 – 2011

● Prepared hot/cold food for individual stations.

● Helped with bed bound patients.

● Responsible for sanitizing the working area.

● Used various utensils for food preparation.

● Reminded patients to take their medication.

Majestic Security inc

Security officer

2008-2009

● Handled customer and employee complaints.

● Secure the mall by walking through on daily rounds.

● Written tickets for noncompliance.

● Provided excellent customer service.

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Education

Olive Harvey College (some coursework completed)

George Corliss – High School Graduate

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