Medical Center Office Manager

ML

MONICA LONGOBARDI

***** ***** ***** ****

BOCA RATON, FLORIDA 33498

561-***-****

OBJECTIVE EXPERIENCE

I am a highly skilled, and

experienced professional

Medical Practice Manager. I

am seeking to advance my

career, utilize my experience to

educate, manage, coach and

develop others.

MARCH 2000-PRESENT

PRACTICE MANAGER, COMPREHENSIVE PAIN

MEDICINE/COASTAL PAIN—POMPANO BEACH

• Recruit, hire, and evaluate practice employees.

• Directed day-to-day operations to drive

healthcare goals.

• Developed office objectives, polices and

procedures.

• Supervised daily staff activities, while

establishing an effective and smooth work

environment.

• Manage workforce needs by preparing staff

schedules, tasking assignments and analyzing

facility needs and equipment availability.

• Enforced compliance with practice policies and

federal regulations.

• Developed marketing program.

• Handling of staff grievances, evaluations and

performance issues.

• Soley responsible for physician credentialing,

license renewal and reappointments.

• Made practice more efficient through workflow

improvements, detailed-oriented process

changes, and increased focus on patient

satisfaction.

• Responsible for all practice’s financial aspects, including payroll and banking transactions.

• Implemented new EMR system to bring practice

into compliance with current HIPPA law and

regulatory compliance.

• Responsible for employee/patient incident

reporting.

1996-1999

ASSISTANT OFFICE MANAGER

CAMBRIDGE MEDICAL CENTER--DEERFIELD BEACH

• Responsible for answering telephone calls,

scheduling, confirming appointments and

faxing.

• Insurance verification, and collection of any

necessary copays for services.

• Scheduled follow-up specialist referral

appointment when necessary.

• Reviewed and processed insurance claims,

• Verified accuracy of patient information and

billing codes.

• Resolved discrepancies between insurance

companies and patients.

• Communicated with insurance companies to

ensure timely payment of claims, and when

necessary, claim appeals.

• Obtained pre-authorization for medication from

insurance company

1993-1995

PATIENT COORDINATOR

MAIMONIDES MEDICAL CENTER, DEPARTMENT OF

PEDIATRICS—BROOKLYN, NEW YORK

• Arranged schedule for sixteen providers

• Answered high volume switchboard.

• Responsible for making sure proper forms were

signed before check in.

• Collected copayments

• Confirmed appointments for next day.

• Arranged for all Physical Therapy/ Home Health

Care orders

•

SKILLS

EDUCATION

• Excellent verbal,

communication and

written skills

• Great interpersonal

skills to deal with many

personalities

• Extremely efficient,

organized and

resourceful

• High degree of

independent judgment

and problem -solving

skills

• Facilitation and

leadership skills

• Compliance and

Regulations

• Risk Management

• In-depth claims

knowledge and

healthcare billing

• Ability to effectively

multi-task with tight

deadlines and operate

independently

• “Notary Public”, state of

Florida

1990-1992

KATHERINE GIBBS SCHOOL OF BUSINESS

Business Administration

New York, New York

adzk0v@r.postjobfree.com 561-***-****

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