K S Balachander

Technical Sales, Technical, Cloud, Delivery and Project Management

Phone: +91-984******* Email: adzjzy@r.postjobfree.com PROFILE

I am a Cloud professional with over 13 years of experience. I have a strong background in networking, project management, delivery, cloud architect and security, and I have experience with a variety of cloud platforms. I am passionate about keeping data safe and secure, and I am always looking for new ways to improve my skills. I am an excellent communicator and have a strong ability to work in a team. I am a Certified AWS Solutions Architect Associate professional. A fast learner, problem solver, has a passion for technology and the ability to adapt to changing project requirements to meet business goals. Comfortable with ambiguity and thrive in a fast-phased environment. Skills

• Cloud security knowledge and experience.

• Cloud Monitoring.

• AWS Solutions Architect IAM

• Lion guard

• Security tools

• Cloud watch

• Burpsuit

• Kali Linux

• Wireshark

• EC2

• VPC

• Cloud networking

• Infrastructure Cloud

• migration

Post- Graduate Certifications

• Post Graduate Certification in Cyber-Security from IIT Guwahati

• Post Graduate Certification in Cloud Computing from Manipal University Certifications & Workshops

• AWS Security Specialty certification

• AWS Solutions Architect Associate

• Completed a workshop with skill nation for AI tools WORK EXPERIENCE

May 2022-Till Date

Cloud Services Manager

Astralinx LLP

Nov 2021- April 2022

Associate Program Manager

Cloud4C Pvt. Ltd.

Aug 2020-March 2021

Business Development / Technical

CODASOL PVT LTD.

March 2019-July 2020

Business Development/

Technical/HRBP

Joulestowatts Pvt. Ltd.,

April 2018 - Feb 2019

Technical Specialist / Business

Development

SMSLA - Chennai.

Jan 2016 -March 2018

Sr. Technical Associate

Sutherland Global Services.

Jan 2015 – Dec 2015

Technical Specialist /

Business Development

Rightkart

Jun 2010 – July 2012

Business Development

Righttrack websolutions

Mar 2013- May 2015

Business Development Executive

TUV-SUD Pvt. Ltd.,

Aug 2012-March 2013

PMO / Technical Trainer

Pentamedia Animations.

CURRENT SCOPE OF WORK

• Manage a portfolio of high-value enterprise clients, ensuring their success and satisfaction with our products and services.

• Collaborate with cross-functional teams to understand client needs and tailor solutions to meet their goals.

• Conduct regular business reviews with clients to review performance metrics, address concerns, and identify growth opportunities.

• Increased customer retention rate by X% through proactive engagement and strategic account management.

• Led a team of Customer Success Managers, providing guidance, coaching, and fostering a culture of customer-centricity.

• Identified upsell and cross-sell opportunities, resulting in an average increase of X% in contract value per client.

• Perform duties in an Optimization role from time to time as necessary to support the customer and organization.

• Handle client, external and internal stakeholders to complete the project in the said timeline.

• Handle incident response and troubleshooting for cloud services Coordinate with other teams to ensure smooth operation of cloud services Plan and implement changes to cloud services as needed

• Installed applications on AWS EC2 instances, configured RDS, creating security groups, IAM policies, auto scaling, load balancers, Azure and managing, Plesk server management.

• Cloud Migration using tools like FileZilla, Lion Guard for security and monitoring tool.

• Business Analyst: Analyzing the business and suggesting suitable strategy.

• Manage the Technical, Project and Service Management teams to deliver the services to customer.

• Handle DR and Service continuity situations and manage yearly DRP and Service continuity testing.

• Handle crisis incidents to drive for closure and perform root cause analysis to identify the cause and perform mitigation for prevention.

• Plan and execution of Major and Critical Infrastructure changes and ensure proper planning to avoid unexpected interruptions.

• Lead the Virtualization and Automation initiatives to optimize the service delivery.

• Present the Monthly metrics to the customer and represent Astralinx in the Operational Committee meetings.

• Optimize the availability of IT infrastructure, systems, and services to meet the commitments Astralinx has made to its clients in a cost-effective manner.

• Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration.

• Provide integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes

• Assuring that services and components are designed and delivered to meet their availability targets.

• Deep technical skill set and knowledge of customer environment.

• Bridge gaps between delivery teams and drive rapid recovery during incidents

• Provide a holistic view of the customer’s environment and make recommendations to improve overall service.

• Propose new solutions for the existing systems and present a portfolio with Cost and Benefit analysis to customer for new Projects.

• Manage delivering to contract performance standards and client measurements also continually identify ways to reduce cost of delivering the service and improve service and value adds to customer.

• Drive / Manage service quality and improvement of service delivery processes and review service line performance

(overall view) and devise improvement plans as required.

• Manage customer, internal & external stake holders.

• Device project plan and drive it to completion successfully.

• Manage and coordinate all aspects of the associate program, including recruitment, selection, orientation, training, and development.

• Manage Cloud migration programs, from SAP HEC to Azure and AWS. ACADEMICS

• 2006-2010 BE Electrical & Electronics Engineering Sree Sastha Institute of Engineering & Technology -Affiliated to Anna University Languages Known

• English

• Hindi

• Tamil

Personal Information

• Phone number: 984*******

• Email ID: : adzjzy@r.postjobfree.com

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