Customer Service Digital Marketing
Resume:
KHÁNH HOÀI NGUYỄN
Travel Coordinator
About me
**/*/**** *********.******@*****.*** Hadong, Hanoi
038******* Nguyễn Khánh Hoài
FPT University Digital Marketing 9/2018 - 9/2022
Lotus Boutique Hotel Sales and Marketing January 1st - August 1st DAN TRI POST Journalist 3/2022 - 1/2023
Wanting and working in various international activities andcompany. Having passion for communication and learning new thing.
GPA: 3.6
Responsible for maximizing a hotel’s revenues by developing programs to increase occupancy and make pro table use of its accommodation, meeting, and leisure facilities. Responsible for coordinating marketing and promotional activities to meet customer needs, working closely with other hotel sta to ensure customers are satis ed with the facilities and their time there. Reflect on the strengths of the hotel's products and assign responsibilities for achieving the sales performance required by the director.
Generating new ideas for customer incentives and accommodation or business packages and other sales and marketing duties.
Answer calls and direct clients accordingly.
Create expense or other reports.
Separate and distribute both incoming and outgoing mail from customers and suppliers. Achievement
Keeping good all the contacts of suppliers for update new programs Complete the tasks on time and make pleasure with customers Get high marks on the customer's feedback after the time staying hotel on Booking.com and Agoda Maximize the bene t for hotel
Task
Updating, synthesizing news, editing content around life and social issue suitable for category Interviewing and writing 2 or 3 articles each week for characters and event Actively building and connecting relationships with press and television reporters, and famous characters to catch up with hot news
Editor and built content for customers who booked the press Achievement
Achieving 120% KPIs in 2 months
All of the press stay in the Top 5 most viewers in the category
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Education
Work Experiences
Rabiloo Comapany Sale Assistant 4/2022 - 9/2022
WETALK ENGLISH CENTER Admission O icer
2/2019 - 2/2021
AIESEC Volunteer
Runner-up Prize 6/2022
TECHSTART - competition of Start-up
Soft skill
Task
Inform and guide old and new customers from enterprises, and coordinate in the Singapore market to get e icient high-technology products
Prepare meeting content and interact with coordinators and guests to prepare Evaluate working results every week with leadership to make business development Achievement
Based on the available list, send 200 invitations/day to potential guests Achieving 80% KPIs and goals in 3 months
Task
Accepting and ltering students' application
Find potential customers through networking, cold calling, and industry research to increase the sale Communicate with students and teachers to get the best quality class Providing and updating information for parents and teachers in total 6 classes Prepare a plan of content, a list of students and teachers, and stu s for each class Creating reliability and statistic evaluation of 1000 data to get be er ways of marketing and opening tape of new customers
Achievement
Co-working to manage the Fanpage on Facebook to 2000 members Designing and managing 2 press/per week such as videos, posts, images, and advertisements on the social media Taking part in organizing and managing more than 100 guests and activities Making friends with other countries such as Indonesia, India,.. Join local teams and develop myself through practical experiences and activities in the world’s largest youth-led organization
Breaking my comfort zone to speak my voice on the hot issues in the world Developing the soft skills such as teamwork, communication, and critical thinking of a global citizen HUST University
Team working and inter-personnel
Raising and contributing many solutions in procedure controlling
Be familiar with high pressure and cooperating with the project's workshop in validation activities
Actively handle the problems
Research and handle the complex information
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Activities
Prizes and Awards
Skills
Ms. Mai Bich Cham
• Editor of Education and Young lifestyle categories of Dan tri Press Phone:
Email:
***********@******.***.**
IELTS (10/2021)
Overall 6.5
Speaking: 6.5
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References
Certi cates
Contact this candidate