JOVELYN D. OLTIVEROS

Deira Dubai, UAE +971-**-***-**** adzjz4@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Highly accomplished Office Professional with 13 years’ experience working in different fields. Proficient at working in pressurized environment. Reliable with keen focus on details and accuracy. Ambitious and motivated. An enthusiastic, competent and capable individual who strives to achieve a high standard of work in whatever is undertaken. AREAS OF EXPERTISE

Computer literate (MS Word, Excel,

Outlook, Teams, One Note)

Knowledgeable in computer travel

reservation system

Managing sales and customer relation

Excellent verbal and written

communication skills

Skills in providing high quality customer

service

Good interpersonal skills

EDUCATION

Bachelor of Science in Industrial Engineering

Batangas State University

1997 - 2002

CAREER EXPERIENCE

Administration Coordinator cum PA September 2022 – Present Lifecare International Insurance Broker LLC - Dubai, UAE

Coordinate CEO’s administrative, personal and logistical errands in cooperation with relevant departments, external contacts as needed

Coordinate leave approvals for CEO’s direct reports and ensures HRMS is kept up to date

Co-ordinates arrangements for key internal / external as required.

Provides "gatekeeper" role in filtering the incoming requests, creating win-win situations for direct access to the CEO's time and office

Prioritizes conflicting needs; handle matters expeditiously, proactively, and follows-through on tasks to successful completion, often with deadline pressures

Managing an extremely active calendar of appointments

Arranging complex and detailed travel plans, itineraries, and agendas

Compiling documents for travel-related meetings

Coordinates the required visa processes/documentation as required

Coordinates travel plan changes as and when required

Filing

Patient Coordinator cum Admin March 2021 – June 2022 Zia Medical Center – Dubai, UAE

Booked, re-schedule, cancel an appointment with the doctor

Interview and pre-register patients details at the time of or prior to their appointment

Input patient information in the system to initiate a medical record

Answer telephone calls, web chats and replying email inquiries

Booked and schedule an appointment for PCR patients

Monitoring the nurse on duty who’s collecting patient sample

Receiving payments through cash, card or payment link

Generating and sending invoice to the patient

Sending SSF to respective laboratories

Creating Hasana ID’s of the patient

Substitute to the call center and reception if someone is on leave

Call the booked patient to confirm a day before their appointment Front Desk cum Travel Coordinator January 2018 – February 2021 Happy Holidays Tourism – Dubai, UAE

Serve visitors/clients by greeting, welcoming and directing them appropriately

Notifies company personnel of visitor arrival

Informs visitors/clients by answering or referring inquiries

Answer telephone calls and replying email inquiries

Maintain computer and manual filing systems

Prepare and monitor invoices

Keep a safe and clean working station by complying procedures, rules and regulations

Handling company corporate accounts in a variety of sectors

Make travel and hotel booking, issuing travel insurance

Answers travel related telephone, telex and email queries to provide relevant information to customers

Coordinating with the suppliers

Building rapport to the clients to ensure customer satisfaction Travel Consultant Supervisor June 2013 – December 2017 Dallas Holidays Travels & Tourism LLC - Dubai, UAE

Responsible for assuring the staff punctuality

Allocating the duty roaster of the staff specially on Fridays and holidays

Reporting to the HR regarding complaints and suggestions

Assisting the clients regarding tickets, hotel booking and inbound tours

Dealing with walk-in clients to fulfill their travel requests and achieve set customer service

Answers travel related telephone, telex and email queries to provide relevant information to customers

Actions queues promptly to affect all reservation changes and subsequently reduce booking volume and GDS fees from the airline

Helps plan a schedule for customer to ensure they reach their destination via the best route and at the lowest cost

Checking all the documents required and assist customers for applying Dubai Tourist Visa

Submitting weekly report to the operation manager Reservation and Ticketing Agent May 2010 – May 2013 Deira Travels and Tourist Agency LLC - Dubai, UAE

Analyzes routing/itinerary and calculate best fare construction for the customers

Handle bookings/reservations for corporate as well as individual accounts

Issuing tickets of the passengers travelling to and from different countries using Galileo CRS

Re-issuing and refunding tickets

Responsible for extracting customer requirements and passenger information for travel purposes

Sending/replying emails and fax necessary documents to customers

Checking all the documents required and assist customers for applying Dubai Tourist Visa

Responsible for coordinating cash, check and credit card payment to the Cashier

Resolves customer queries by providing information

Maintain good business relationship with clients and ensuring total customers satisfaction

Contact this candidate