GURLEEN KAUR

adzjwk@r.postjobfree.com

604-***-****

Surrey, BC

Summary

Energetic Customer Service Representative with 4+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Work Experience

AIRPORT OPERATIONS REPERSENTATIVE - JAPAN AIRLINE, YVR AIRPORT (Feb 2023-PRESENT)

•Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

•work closely with Customer Service, Airlines operation staffs, and other support teams to achieve customers satisfaction.

•comfortable working with computers and the ability to work with multiple systems and ability to learn and adapt to new ones.

•Ensure first contact resolution and effective follow-up with internal departments to ensure case closure in accordance to company service standards.

•Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

•Provide excellent support experience to customers via all relevant communication channels.

•Build sustainable relationships and engage customers by taking the extra mile.

CUSTOMER SERVICE AGENT- FLAIR AIRLINES, YVR AIRPORT (Feb 2022- January 2023)

•Able to greet and assist all customers in a friendly and courteous manner over the phone and in person.

•Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

•Must be able to announce both incoming and outbound flights.

•Handle credit cards, and personal check transactions with accuracy and properly account for all collections.

MARSHALL RETAIL GROUP - VANCOUVER, BC AIRPORT(September 2019-January 2021)

Supervisor Responsibilities :

•Supervised staff in customer service, cash management, inventory management, ordering and receiving, merchandising, scheduling and security.

• Developed and maintained customer base by creating a welcomed atmosphere.

• Trained and supervised new employees, opened/closed cash register on daily

basis.

• Met sales objective on day to day basis.

• Multi-tasked as a sales repersentative and a cashier, handled all payment from checks,debit, credit cards, and gift certificate.

EDUCATION

•Post Graduation In Information Technologies, College Of New Caledonia, Prince George, British Columbia (Relevant Coursework: Computer Engineering Fundamentals, Wireless Communications & Networking, Computational Algorithms, Internet-of-Things devices, Data Protection & Security, Software and Hardware Engineering.) (2017-2019)

• Masters in Information Technology, Amritsar College Of Engineering and Technology. (2013-2016)

• Bachelors in Information Technology, DAV college, Amritsar. (2009-2012)

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