Customer Service Patient Care
Resume:
Daisa Ethridge
Las Vegas, NV *****
*********@*****.***
Background Summary
Enrolled in school to become a Patient Care Technician. Skilled in phlebotomy, EKGs, and providing quality patient care. Became interested in the healthcare field due to my enjoyment in helping and taking care of others. Organization skills acquired through previous employment, handling important personal documents. Upbeat person who brings positive energy to the team. Honorable attendance, punctual, hard working, and enjoy working with others. Eager to learn and grow professionally to best help my patients.
Authorized to work in the US for any employer
Work Experience
Security
The Strat Hotel, Casino, and SkyPod - Las Vegas, NV May 2023 to Present
Monitors and patrols assigned areas to provide a safe environment for guests, employees, the company and its property.
Protect overall resort assets including, patrons, guests, and employees. Security observes all activity, deterring potential problem situations and reporting out of the ordinary activity while maintaining confidentiality.
Security
Marksman Security Corporation - Las Vegas, NV
November 2021 to Present
• A polite, calm and reasonable approach
• Good communication skills
• Spontaneity
• Ability to solve problems quickly and efficiently
• Good observational and monitoring ability
• Ability to follow instructions
• Technical knowledge of security systems
• A high level of physical strength and fitness
• Maintain order and create a safe environment
Security
MGM Resorts International - Las Vegas, NV
Present
Act as a visual deterrent, intervene and respond to all levels of security and potential emergency needs including acts or threats of violence, emergencies, and life safety threats... Caregiver/Home Health Aide
Integrity Home Healthcare - Pittsburgh, PA
March 2019 to June 2020
Cleaning and housekeeping, Monitored client's well-being, safety and comfort under direction of physician.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support. Monitored and reported clients' progress.
Helped clients stay happy and healthy by providing mental and emotional support. Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Maintained clean and well-organized environment to promote client happiness and safety. Documented client progress in charts and logbooks. Managed various daily job tasks, including patient transportation and appointment scheduling. Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients. Improved patient outlook and daily living through compassionate care. Facilitated best care by developing strong and trusting rapport with patient. Delivered high level of assistance with cooking, meal preparation and shopping. Dressed, groomed and fed patients with limited physical abilities to support basic needs. Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves. Planned optimal meals based on established nutritional plans. Security Officer
Allegheny Building - Pittsburgh, PA
January 2019 to December 2019
Secure premises and personnel by patrolling property Monitoring surveillance equipment, inspecting buildings, equipment, and access points; permitting entry Maintains environment by monitoring and setting building and equipment controls Monitored security cameras and fire, building and alarm systems. Maintained safety by quickly responding to alarms and investigating disturbances. Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
Caregiver/Home Health Aide
Christian Home Health Care - Pittsburgh, PA
September 2016 to May 2019
Cleaning and housekeeping, Monitors patient conditions by observing physical and mental condition, intake & output, and exercise
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs. Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times. Developed strong and trusting rapport with each patient to facilitate best possible care and assistance. Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Supervised frequent activities such as medication and personal hygiene to ensure safety. Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships. Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Provided mental and emotional support to keep clients happy and healthy. Monitored clients' progress to report necessary changes. Administered personal care to clients within private home settings and championed patient independence and well-being
Worked to improve patient outlook and daily living through compassionate care. Maintained patient hygiene by giving bedpans, urinals, baths and shaves. Retail Stock Associate
Journeys - Pittsburgh, PA
January 2013 to January 2014
• Positively impact customer experience through display and visual appeal
• Ensure that products are accessible, constantly available, and properly distributed
• Ensure that products are safely packaged
• receiving, handling, and managing the inventory of merchandise and supplies in a timely and organized manner
• Organize the stockroom or warehouse, and ensure accurate labeling, logical placement, neat arrangement, and cleanliness, social media management,etc. Case Manager
Goodwill - Pittsburgh, PA
July 2012 to August 2012
Case management:
Interviewed clients for jobs
Handled new hire paperwork
Childcare Assistant
BJWL Afterschool Program - Pittsburgh, PA
June 2011 to August 2011
Interacted with children
Involved with games and activities with the children Education
Trade/Institute in Patient care technician
Pittsburgh Technical Institute - Oakdale, PA
October 2015 to July 2016
High school diploma or GED
Woodland Hills Highschool - Pittsburgh, PA
January 2011 to July 2015
Skills
• Document control
• Observant
• Patient assessment
• First aid and CPR certified
• Meal preparation
• Report writing
• Equipment operations
• Natural leader
• Nail treatments
• Customer relations skills
• Quick learner
• Communications
• Clinical management
• Customer service
• Care planning
• Supervision
• Caregiving
• Case Management
• Home Care
• Phlebotomy
• Patient Care
• Surveillance
• Medication Administration
• Laundry
• Security
• Vital Signs
• Cleaning
• Housekeeping
• Experience with children
• Childcare
• Social media management
• Hotel experience
• Food service (1 year)
• Food handling (1 year)
Certifications and Licenses
CPR Certification
First Aid Certification
Guard Card
May 2021 to May 2026
Assessments
Sales skills — Completed
December 2020
Influencing and negotiating with customers
Full results: Completed
Home health aide skills — Completed
September 2020
Providing care to patients in a home setting
Full results: Completed
Customer service — Completed
September 2020
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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