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Team Member Customer Service

Location:
San Ramon, CA
Salary:
$85K
Posted:
September 07, 2023

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Resume:

KENNETH ARDENYI

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PROFESSIONAL SUMMARY

Dedicated to reducing time and cost requirements for goods needed by operations. Successful at developing productive relationships with suppliers, customers, and colleagues. Excellent report writing, records management and compliance skills. Systematic Manager/Operations/Logistics offering 25+ years' experience in managing shipment, receipt, and organization of business supplies. Excellent abilities in controlling and auditing inventory to maintain accuracy and minimize losses. Seek dynamic, challenging role with room for advancement.

SKILLS

Customer service skills Supervision

Process improvement Problem resolution

MS Office

Training expertise Relationship development

Operational improvement Team management

WORK HISTORY

08/2022 - 08/2023

Warehouse Manager

KP Corporation

Manage Warehouse Shipping / Receiving Operations

Directly manage warehouse employees and delivery drivers Coordinate all building bids for repairs / improvements Conduct all monthly safety walk inspections

Report out to facility on findings/opportunities for improvement Have monthly safety meetings with department team

Coordinate all LTL shipments

Schedule and oversee deliveries/shipments for KP drivers Cycle count inventory to ensure accuracy

Coordinate all recycle of old material for removal/disposal Train all new employees on shipping, receiving, and equipment operations Ensure all employees are compliant with SOP's, Safety, and all Quality Procedures Enter and approve all team member timecards into Paylocity System Process all FedEx, UPS, and DHL shipments on Agile Ship/Ship It programs Review and approved final PO's

Order supplies/material needed for both the warehouse and office Reconcile all expenses and packaging material monthly. Schedule annual weight scales calibration certification process. San Ramon, CA 94583 925-***-**** adzjvq@r.postjobfree.com 05/2021 - 07/2022

Warehouse Manager

Chemical Strategies, Inc

Manage warehouse and office daily operations on 2 shifts Directly manage 2 supervisors, 2 account managers, 3 Class A Hazmat certified drivers, 2 chemical packager team members, and 6 warehouse shipping / receiving team members Coordinate all building repairs / improvements with getting bids, approvals, and 100% job completion 49CFR / IATA Certified for Hazmat shipping / receiving HazWop trained for spill response

Ensure all 3PL and LTL shipments are completed daily Oversee monthly and annual inventories of all on site product Coordinate all expired hazmat material for removal / disposal Manage / Scan all records of product movement

Onboard / Train all new employees

Ensure all employees are compliant with SOP's, Safety, and Hazmat Procedures Enter and approve all team member's payroll into Paychex Process all FedEx and UPS shipments from their systems Able to enter orders, receive product, and invoice orders into the Chempax System Order all needed operation supplies / material needed for the warehouse / office Reconcile all expenses monthly.

01/2020 - 09/2020

Logistics Leader

Toyota Motor Sales

Produced weekly status reports detailing logistic operations and problems Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule Planned and supervised shipments from production to end-user and scheduled daily and weekly routes Developed and deployed strategies to save time and expenses associated with goods movements Handled 5-10 calls per day to address customer inquiries and concerns Developed team communications and information for Quality meetings Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys Increased customer satisfaction by resolving Quality failure issues. 10/1999 - 01/2020

Operations Supervisor

Toyota Motor Sales

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes Produced daily status reports detailing operations and problems Maintained excellent attendance record, consistently arriving to work on time Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes

Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness

Performed troubleshooting to resolve issues with WMS equipment and devices Managed day-to-day operations of warehouse, including freight and parcel shipments and transfers Supported production workers in meeting goals without compromising safety and compliance Monitored employee performance and offered mentoring and leadership to improve any deficiencies Monitored adherence to safety protocols and company policies by staying attentive to details Oversaw warehouse staff and maintained efficiency in fast-paced environment Supervised warehouse operations by managing 37 employees during 8–10-hour shifts Oversaw daily operations and shipping and handling processes Maintained quality service by establishing and enforcing organization standards Tracked production and quality control systems to proactively identify deficiencies. 06/1989 - 06/1995

Engineer

United States Army

Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas

Directed installation and removal of minefields in combat operations areas, often working under time constraints and in volatile geographic areas

Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps

Briefed Company Commander on readiness, equipment status and Team status to enable sound decision making.

EDUCATION

High School Diploma

San Ramon Valley High School - Danville, CA

Associate of Arts: Liberal Arts and General Studies Las Positas College - Livermore, CA



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