Customer Service Social Media

Autumn Sullivan

Retail Assistant

**** ******** **

301-***-****

****************@*****.***

OBJECTIVE

To obtain a position that I can grow, strengthen my skills and be of service to a productive employer. I am always willing to learn and understand a task, provide great customer service and maintain a well encouraged environment.

EDUCATION —

EXPERIENCE

Bowie Senior High – Bowie, MD 2016-2020

12/2021 - Present

Cashier • Harris Teeter

- Providing transaction services to customers

- Greeting customers as they enter the store

- Providing information to customers if requested

- Maintaining a accurate cash drawer

- Maintain the information on the current products, sales and bonus

- Provide information on the bonus of the discount card and point system for fuel rewards

- Cleanliness of my area with sanitizing regulations

- Prepare the register for the next cashier on shift

01/2022 – Present (Part time)

Hostess/Server • Center Pocket – Bowie, MD

-Greet Customers

-Provide a pool table, bar tab or seat to customer depending on request

-Maintain several tabs at once

-Service several tables at once

-Restocking the drink area with supplies behind the bar and the hostess station

-Maintain knowledge of the (Toast) ordering system with mobile device, computer portal and ordering portal

-Regular maintenance of the pool tables, chairs for sanitizing to keep the Covid -19 protocols

-Maintain the cleanliness of the tables, stations and bar area (wiping, sweeping, sanitizing and clearing of trash)

-Close out of all open tabs

02/2020 – 09/2020

Hostess • IHOP – Bowie, MD

-Greet Customers

-Provide a seat per requests

-Complete a full circle experience for the customer

-Sanitize and Maintain cleanliness in between customers

-Give updates to clients on wait time, capacity and server status

KEY SKILLS —

COMMUNICATION

Communication

Social Media

Customer Service

I pride myself in maintaining a comfortable environment for communication, understanding and clarity.

LEADERSHIP

I have maintained a leadership role in my church and provide a weekly service to our members and community.

REFERENCES

[Available upon request.]

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