Cynthia A. Hansen

Avondale, AZ *****

Cell: 602-***-****

adzjvh@r.postjobfree.com

PROFESSIONAL EXPERIENCE

SOLARI, INC. – December 2022 – Present

Dispatch Specialist

** ***./****, ******: 42,000/year

Tempe, AZ 85288

Kristen Elliott – Contact Center Clinical Director – 602-***-**** Ext 5010

Michigan State Police – August 2021 – December 2021

Communications Dispatch

40 hrs./week, Salary: 45,000

Lansing, MI

Catholic Charities of JLHC - August 2020 – November 2020

Foster Care Licensing

40 hrs./week, Salary: 35,000

Adrian, MI 49221

Personnel Dept – 517-***-****

Primary Responsibilities:

Participates in recruitment and retention activities.

Orients prospective foster families through individual and group processes.

Certifies and maintains foster homes in accordance with the policies and procedures of the Bureau of Children and Adult Licensing, Department of Human Services, and the Council on Accreditation.

Trains PRIDE and provides other training to foster parents.

Assesses unlicensed relatives as needed.

Coordinates services with foster care and adoption programs and staff.

Participates in on-call placements and emergency services.

Attends supervision and staff meetings.

Performs other special assignments at supervisor’s request.

Sunny Crest Youth Ranch- March 2019 – July 2020

Case Manager

40 hrs./week, Salary: 35,000

Sunfield, MI 48890

Mario Wilcox – Clinical Director – 860-***-****

Primary Responsibilities:

Ensure face-to-face contact between Social Service Worker and the PP at least

once a month at the PP’s place of residence.

Provide the PP with emergency contact telephone number.

Extended Reach proficient

Microsoft Office

Manage all medical, dental, and mental health appointments.

Oversee and maintain documentation compliance for program participants and

coordinate PP intake and discharge.

Enroll youth in placement within TCR’s programs and services; supervise case

requirements and help facilitate treatment services.

Coordinate and actively participate in Family Team Meetings.

Establish a treatment plan for the PP within the first thirty (30) days of placement at TCR

and oversee timely provision of services.

Global Security Operations Center (GSOC)- August 2017 – May 2018,

Communications Dispatcher

40 hrs. /week, Salary: 48,000/year

BOEING, Mesa, AZ 85215

Coral Gehring – Senior Operations Manager – 480-***-****

Employed through SearchPro. adzjvh@r.postjobfree.com

Primary Responsibilities:

Collect and verify relevant information from Boeing employees, members of the public, and public safety agencies to aid in dispatching appropriate resources.

Maintain communication with reporting parties and first responders throughout the duration of the event; encouraging all parties to remain calm and providing reassurance that the proper response will result.

Operate complex radio, telephone, and computer equipment; reporting malfunctions or outages in a timely manner. Work with other team members in the GSOC to make timely and accurate notifications to Boeing Security & Fire Protection leadership.

Implement and support GSOC operating procedures and best practices to drive performance goals and objectives.

Participate in training and exercises to ensure GSOC team proficiency, compliance; conducting after action reviews to identify lessons learned and best practices.

Jan 2001 – May 2016, City of Phoenix, Police Communications

Communications Dispatcher/Certified Training Operator

40-52 hrs. /week; Salary: $62,000.00/year

City of Phoenix, Phoenix, AZ 85003

Personnel Dept. 602-***-****

Primary Responsibilities:

Effectively communicate with citizens of all ages, race, or culture and within any diverse social settings in a calm understanding manner.

Certified Training Officer. Instruct trainee on all in-house policies, procedures, and radio systems

Ensure consistent excellence in seamless service by monitoring trainees’ behavior and performance, guaranteeing policy compliance

Maintain records and performance evaluations on trainees to ensure continued growth and achievement for everyone

Receive and process telephone calls, while projecting a professional demeanor of courtesy, concern, confidence, and empathy

Obtain name and location from each caller while searching for the address in department computer system, including prior history of calls for service

Analyze information to gauge callers’ situation and level of distress for status of call.

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

●Microsoft Office 365 proficient

●Extended Reach proficient

●MDHHS Certification for Licensing Specialist

●Communications Center Supervisor Certification - APCO

●The Telecommunications Supervisor Role - APCO

●Liability Issues for Supervisors

●Policies, Procedures and Directives

●Communication Skills

●Self-assessment

●Employee Evaluation and Motivation

●Nuts & Bolts of Supervision

●Enlightened Leadership

EDUCATION

M.S., Grand Canyon University, Phoenix, AZ; Current (One class remaining.)

Psychology with emphasis on Industrial/Organizational Psychology

B.A., Arizona State University, Phoenix, AZ; Dec 2015

Social and Behavioral Sciences, 3.8 G.P.A.

References & Recommendations available on request.

Contact this candidate