PROFESSIONAL SUMMARY

Over *+ years of experience as a Customer Service/Call Center

Representative. Maintained solid customer relationships by handling questions and concerns with speed and professionalism Resolved customer complaints, managing database records, drafting status reports on customer service issues Answered incoming phone calls on behalf of client; provide accurate and appropriate information to callers Assisted customers by researching issues, exploring answers, and providing information and alternative solutions Placed outbound customer service or customer satisfaction calls, as required by client Responsible for Processing Claims Responsible for Excel Reports. Responsible for Inbound & Outbound calls Excellent communication, people and organizational skills.

WORK HISTORY

Customer Service Representative, 06/2022 - 06/2023 Veteran Sourcing Group, Hattiesburg, MS

Hattiesburg, MS 39401

601-***-****

adzjtt@r.postjobfree.com

SKILLS

KEAUNIA

MCCORMICK

JOB SUMMARY:

Inbound Call Center position that supports the Homeowner Property Claims Department. Assist with status calls regarding update on customers claim, provide details and information on current claim status. Transfer calls to correct department or adjuster. On occasion take First Notice of Loss from customers, set up loss and provide assistance and next steps in the claim process.

EXPERIENCE REQUIREMENTS:

• 1 years of experience in customer service or related field

• Customer Service and Phones Experience

• Ability to multi task, adequate computer/typing skills

• Ability to work independently

• Thrives in a fast paced environment

• Great communication skills required

• Familiar with Cisco IP Communicator/Finesse preferred

• This role requires usage of two separate computer systems so candidate must be comfortable with toggling between two systems

•

• Answered constant flow of customer calls with minimal wait times. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

•

Answered customer telephone calls promptly to avoid on-hold wait times.

•

• CSR

• Customer service

• Microsoft Office

• Microsoft Excel

• Call Center

• Data Entry

• Customer Support

• Host/Hostess

• Environmental Services

• Active Listening

• Microsoft PowerPoint

• Typing Proficiency

• Multi-Line Telephone Operation

• Technical Support

• Customer Consulting

• Documentation

Customer Service Representative, 08/2021 - 12/2021 Robert Half

Customer Service Representative, 03/2019 - 06/2021 Maximus

Customer Service Representative, 11/2015 - 12/2018 General Dynamics Information Technology

04/2014 - 10/2015

Forrest General Hospital

Offered advice and assistance to customers, paying attention to special needs or wants.

•

Participated in team meetings and training sessions to stay informed about product updates and changes.

•

• Responsible for Processing Claims

• Responsible for Excel Reports

• Responsible for Inbound & Outbound calls

Maintained solid customer relationships by handling questions and concerns with speed and professionalism

•

Resolved customer complaints, managing database records, drafting status reports on customer service issues

•

Worked for Medicare, helping consumers 65 & older get health insurance

•

• Helped consumers with their health plan issues

• Answered inbound calls

• Submitted healthcare applications into the system Helped individuals that are eligible for low-cost assistance on their health plan

•

• Provided financial advice on payments and accounts

• Gathered client account information.

Taking Phone calls from consumer who want to purchase health insurance

•

My job is to do the application for the consumer to see exactly how much financial help they qualify for based on their household income

•

Answered incoming phone calls on behalf of client; provide accurate and appropriate information to callers

•

Assisted customers by researching issues, exploring answers, and providing information and alternative solutions

•

Placed outbound customer service or customer satisfaction calls, as required by client

•

• Responsible for Inbound & Outbound calls

• Responsible Authorization

• Responsible Plan Compare

• Checked application status

• Environmental Services

• Cleaning patience room at the hospital

EDUCATION

High school diploma, 2015

Hattiesburg High School

Making sure they are comfortable, changing their trash, sweep, mop, dust

•

Contact this candidate