EXPERIENCE

ASURION, CALL CENTER, LAS VEGAS, NV

**/****-**/**** *** Tech Agent

Assist customers calling in with technical issues on their mobile phone, tablets, computers, etc. Log in to their device if available to further assist and find root cause of problem. WALMART, LAS VEGAS, NV

10/2013-08/2017 CUSTOMER SERV. MANGR

Supervise 30+ associates. POS transactions. Cash Handling. Daily register Audits. Ensure associates stay on assigned tasks. Excellent Customer Service Skills.

Usaa, Las Vegas, NV

11/2016-02/2017 FNOL REP

Handle all incoming call from clients. Notify dispatch. Empathize. Set up inspections. Determine comprehensive or collision.

GATEGOURMET INC., LOS ANGELES, CA

04/2010-7/2013 FOOD ASSEMBLER

Ensure quality of food items. Package and portion food according to display charts. Fast paced. Extreme

temperature conditions.

LA PALMA SUITES, LA PALMA, CA

08/2007-10/2009 LEAD HOUSEKEEPER

Clean and maintain common areas as well as assigned rooms. Anticipate the needs of the guests by keeping rooms fully stocked with essentials.

UNIVERSAL STUDIOS, UNIVERSAL CITY, CA

03/2007-02/2010 MATRON/GUEST RELATIONS

Assist guests with needs, questions as well as

recommendations. Excellent guest services. Fast paced, High Volume.

LEADERSHIP

Strategic Planning, Execution, and organizing. Project management skills: Influencing, leading, negotiating and delegating abilities.