PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

LEILA

JAMES-SMITH

**** ****** ****, **** ******, MD 21060 (C) 443-***-**** adzjst@r.postjobfree.com Manager assistant with 38 years of experience in team leadership. Manager assistant who will go above and beyond basic administrative tasks and takes on multiple projects if need to be. Excellent work ethic and strength in boosting company morale. Excellent customer service skills.

Professional phone etiquette

Articulate and well-spoken

Customer service-oriented

Database management

Accurate and detailed

Works well under pressure

Social media knowledge

Pleasant demeanor

Appointment setting

Payroll

Invoice processing

Advanced clerical knowledge

Filing and data archiving

Administrative support specialist

Fingerprinting skillsCriminal Justice

Information System(CJIS)NCIC

NOVEMBER 2006-DECEMBER 2016

Lead Investigations Technician Office of Personnel Management Fort Meade, MD Assists in organizing and coordinating the workload for five case review branches. Maintain EDUCATION

and establish payroll and time and attendance records for approximately 50 employees. In addition, I monitor workloads for the team and coordinate team member assignments. As an lead technician I reviewed daily production reports and monthly statistical reports. Other duties include oversight of the input of multiple databases to include data entry, extraction of information and analysis of information. Maintain an inventory and tracking system for equipment and supplies. Perform and or assist with special assignments as needed within the organization.

OCTOBER 1995-NOVEMBER 2006

Lead Detention Officer U.S. Marshal Service Washington, DC As a Lead Detention Officer my duties entailed distributing and balancing the workload for the enforcement officers. Fingerprinting employees, attorneys, prisoners, new applicants was part of my duties at Superior court. Distributing and balancing the workload included instructing colleagues in specific task, job techniques, and providing on the job training for new employees. As a lead office my assignment included processing new intakes and account for existing prisoners. This process required effective skills in oral and written communication and the ability to quickly analyze and diffuse any problem that may occur. Analyzed departmental documents for appropriate distribution and filing. JULY 1978-JULY 1995

Fingerprint Technician Federal Bureau of Investigation Headquarters Washington, DC With a top secret clearance my duties as an Fingerprint examiner included verifying, classifying, analyzing, interpreting, searching facsimiles of deceased and unknown missing person for possible identification. My administrative duties included relating information to others in precise manner, completing computer generated documents and data entry. 1977

High School Diploma:

Old Mill High School, Millersville, MD

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