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Customer Care Registered Nurse

Location:
Queens, NY
Posted:
September 07, 2023

Contact this candidate

Resume:

Last name: UMUHOZA

First name…Alexandrine

Gender: Female

Nationality: …Rwandan………

Phone numbers: +223-********, +250-*********

e-mail: adzjsq@r.postjobfree.com

General Profile

With more than 10 years' experience in health sector as a Professional Nurse, I am adept in health care provision as Nurse care giver, Nurse Trainer, Nurse mentor, Nurse senior Manager, Nurse Camp occupants’ health Coordinator, and researcher. My nursing knowledge is strengthened by post graduate course in Pediatric Nursing My nursing knowledge is seconded by Public Health Monitoring and Evaluation master’s degree at dissertation level.

I have clean driving records and my own car

Moreover, my on-the-job experience has afforded me a well-rounded skill set, including first- rate critical and analytical thinking skills. Exemplary Team leader and team player. I am customer centered with outstanding customer care, responsible for the success of a team and to develop a "real team" was a great experience, which was an immense contribution to my further personal and professional development.

I WORK BACKGROUND

https://minusma.unmissions

.org/en January 2022 to date

1y7M

UN Volunteer international Specialist Nurse, health Promotion and Infectious diseases Prevention Focal Point Kidal region

Responsibilities:

• Oversee and participate in UNOE clinic

level I activities (Patient

Triage,Consultation,Immunisation,investiatio

n,Pharmacy management, drug

administration..)

• Ensure that more than 200 international

Kidal Super camp occupants are in a good

health.

• Assist clients in resolving barriers to

accessing medical and mental health

services, by providing orientation, making

Movement Of Person (MOP) and special

flights requests, English- French

interpretation and appointments follow up

• Oversee the coordination of medical schedules at UN clinic and medical facilities at level two hospital and patient evacuation coordination team, plan and

coordinate Kidal camp occupants health screenings

(hypertension, Hepatitis B,C..)and to troubleshoot any issues that arise in the camp anytime 24/7.

• Ensure any urgent medication needs are resolved in coordination with medical section managers and health insurance (CIGNA)

• Make staff duty roster, Mentor new staff and appraise their performance .

• Participate in MEDVAC or CASEVAC in Kidal

region.

• Patient safety and infection Prevention and control standards are implemented.

• Ensure staff training according to UN standards.

• Ensure proper recording and reporting to

high management.

• Keep updated medical mapping to ensure that UN

equipment are well taken Care of.

• Request pharmaceutical products and supervisor their use by doing theoretical and physical pharmacy

inventory.

• Represent administratively Regional Medical Officer

(RMO)when absent.

• Report and investigate work related incidents.

• Participate in all program meetings and take

minutes, staff development activities, and

other duties as assigned by my supervisors.

• Comply with all policies, procedures, and

protocols of the United Nations, putting in center client confidentiality.

• Plan and implement health promotion activities.

• Facilitate infections prevention and control trainings and activities, among Kidal camp occupants such hand washing, waste management, food safety …)

• Make request of post exposure Prophylaxis kits and manage them.

• Perform restaurants and cafeterias inspections and report to senior management.

• Train restaurants and cafeterias staff in infection and prevention control

• Participate in sector north security meeting.

2019 October -December 2021

King Faisal Hospital

Kigali

https://kfh.rw

2yrs 2m

(Senior Nursing Services Manager)

AT King Faisal Hospital

Responsibilities:

• Coordinate more than 150 beds and specialized care hospital activities.

• Ensure proper staffing of wards and Out Patient Department

(OPD)

• Monitor the respect of infections prevention and control policy and procedure in the hospital. (Available hand washing facilities, safety of incinerator …)

• Ensure Hepatitis B immunization calendar is followed by the staff

• Oversee isolation rooms principles and disinfection procedures are respected.

• Serve as the liaison person between the hospital and external stakeholders.

• Balance staff in different hospital services

• Supervise staff attendances and follow absenteeism up.

• Participate in senior management meeting and contribute to the well function of the institution.

• Facilitate policy drafting, validation, and implementation.

• Participate in new staff recruitment, induction, and orientation.

• Resolve staff conflict happening during my shift.

• Ensure clients safety and report incidents and analyze them to know root causes and mitigate them.

• Receive and deal with external Partners, write minutes and submit them to senior management.

• Participate in nursing recruitment,orientation and induction

• Facilitate and participate in professional trainings.

• Organize the report, submit it to senior management and give morning or evening verbal briefing.

Attend Senior management meeting and give my constructive idea by respecting other people’s opinions

April 2017-2019 November

2yrs7m

Accident and Emergency King Faisal Hospital

Responsibilities:

• Assess the patient on arrival for orientation to appropriate area (triage according to their categories of condition severity)

• Take vital signs and ECG where necessary like in chest pain to rule out myocardial infarction

• Provide emergency response to emergency cases with life threatening conditions (immobilize fractures, stop hemorrhage, initiate rescicutation...)

• Assist in minor surgeries and other emergency procedures.

• Provide general nursing care (patient assessment, nursing care plan elaboration, Patient safe transport, Male and Female catheterization, Nasal Gastric Tube insertion and feeding,Pre-operative procedures, patient and family education, drug administration(IV,IM,S/C injections), patient reassessment and decision making, patient care

documentation and proper handover)

• Interpreted Kinyarwanda to English /French vice verso for patients from DRC and English speakers foreign Doctors

• Mentor junior nurses and students as well as induction and orientation of new staff.

• Incident reporting and investigating

• Training colleagues during in-service training

• Conduct quality assurance projects for quality improvement.

• Patient transfer and safe transportation

• Drug administration audit and report

April 2014-April 2017

3y

Intensive Care Unit Nurse

• Neonatal Intensive Care Unit

• Prepare the admission of neonates including checking admission pack, Cleaning Radiant warmer or incubator,)

• Receive neonates from Maternity, theatre or AE and put it in appropriate and safe and comfortable position.

• Perform cannulation and draw blood samples.

• Check blood sugar!

• Give drugs and IV fluids using syringe pump or infusomate to avoid fluid overload.

• Put the neonate on NCPAP or Oxygen via Nasal cannula with the team put the patient on mechanical ventilation.

• Perform suction to clean airways and allow proper ventilation Insert NGT and feeding!

• Breast milk storage and bottles cleaning Neonatal position changing, body hygiene.

• Monitor vital signs and act accordingly.

• Participate in neonatal resuscitation.

• Educate parents on infection control on Breastfeeding, Breast mild storage breast bottle cleaning.

• Insert NGT and perform feeding. Soak, wash, dry and take to sterilization unit the used material like suction tubes and dressing packs.

• Write the report and hand over patient to next nurse on duty. Conduct drug audit administration audit as additional task. Facilitate in service trainings.

• Mentor newly recruited Nurses and clinical students February 2011 -April2014

Rwanda Ministry of Health

Rwanda Biomedical Center

https://www.rbc.gov.rw/

4yrs

Blood Donor Mobilization and selection Officer Selection Risk assessment and Management officer

Principle duties:

• Ensure the safety of the team to and from the field.

• Liaise with local leaders and institution.

• Monitor the donors’ pool!

• Deal with blood donor representative and donation site local leaders in professional and diplomatic manner

• Perform pre-donation health education and Counseling.

• Selecting blood donors able to donate safely.

• Assisting blood donor in filling Donor Medical

Questionnaire

• Leading mobile teams to field and providing report on it as scheduled.

• Provide Notification (post donation counseling for blood borne infected donors) and gratification for Regular donors.

• Risk assessment and reporting to NCBT(National Centre for Blood Transfusion)

October-December 2010

world vision

Rwanda

3M

Part time World Vision Nurse educator

• Train community members of Nyamata hospital catchment area in Sexual transmitted Infections, Reproductive Health, Maternal Health (Family planning, antenatal regular visits and deliver at health facility…) Child health (breastfeeding, immunization and feeding), Malaria prevention.

• Report to senior management

January 2007 – March 2011

King Faisal Hospital

Kigali

Registered Nurse and Nurse Unit Manager of Accident and Emergency department at King Faisal Hospital Kigali

• Performed nursing care as nurse care provider bedside activities patient assessment, care plan, drug administration, patient education…)

• Coordinated all activities in A&E department.

• Coordinated accreditation requirements and my department was accredited scoring 99%.

• Supervised nurses, clinical officers, clerks, cahiers, junior medical staffs’ security, porters and mortuary attendants professionally.

• Effectively dialed with the customer care related problems and other problem that might arise in the unit.

• Actively participated in incidents reporting, analysis as occurred in A&E investigation and submission to SHE coordinator and Quality Officer in timely manner.

• Participated in different Continuous Quality Improvement Committees (Pain management,HIV,Disaster management..) January to December 2006

https://www.pih.org/

RWINKWAVU DISTRICT HOSPITAL employed by Partners

In Health (PIH)

• Nurse in charge of home visits in Infectious

Diseases Clinic

• Ensure the safety of HIV positive patients and their families in PIH catchment area.

• Coordinate Tuberculosis patient care (diagnosis, adherence to Anti TV, Control and nutrition )

• Conduct comprehensive assessment and report to

medical officer.

• Provide pre-post test counselling during HIV and

/or Tuberculosis Voluntary Counselling and

Testing.

• Break language barrier between English speaker Dr and Kinyarwanda speaker local population

• Assess children for growth and class them

according to the assessment finds (green, yellow, or red line)

• Assess families under PIH homes and report for

actions.

• With pediatrician, put children under regular follow up and formula F75 /F100 to booster growth.

• Mobilize and train Community Health Workers

(CHWs)/accompagnatos on children danger signs.

• Teach mothers how to prepare balanced food with

simply available ingredient and Hygiene.

• Monitor adherence to ARVs for mothers and

children.

• Strict Follow up and education of pregnant mothers to prevent HIV transmission to child.

• Provide Counselling children living with HIV to

adhere to treatment and continue normal life

• Proper documentation and confidential storage of patient data

• Patients’ mobilization for drug adherence and

relatives screening for Syphilis HIV, HCV and HBS

• Nurse in charge of Anti Retro Virus drugs (request and distribution)

• Patient care coordinator in Emergency room

November 2004 – November

2005

FAWE RWANDA

https://www.fawerwa.org/

National Volunteer Mentor in FAWE RWANDA at Secondary school

• Building self-confidence and esteem female Students at college St Marie Kibuye

• Teach children to say No to sexual abuse because they may get unwanted pregnancy, Sexual Transmissible diseases and drop their studies out.

• Provide the report on mentorship to senior management OTHER PROFESSIONAL INFORMATION

Professional Membership Nursing council member; Registration Number:3612KVB Key Responsibilities Held

Nurse Care giver, Nurse Unit MANAGER, Team Leader, Researcher, Nurse Senior Manager, Risk assessment and Management Officer Volunteer Specialist

.

EDUCATION BACKGROUND

Mount Kenya University

2020

Master’s In Public Health/Monitoring and Evaluation option(at dissertation level)

British Columbia Institute

2019

Post Graduate certificate in Pediatric nursing Continuous Professional Development

University of Rwanda 2018 Bachelor’s degree with honor in General Nursing School of Management 2013

High Institute of Management

Bukavu (Republic of

Democratic of Congo)

Bachelor’s degree in health and Community Development Nursing school 2005

Kigali Health Institute

(Rwanda)

Advanced diploma in General Nursing (Registered Nurse) Nursing school 2002 Kigali

Health Institute (Rwanda)

Certificate with Distinction in English Intensive course Secondary School 2001

at Group Scholar Mater Dei

Nyanza(Rwanda)

State Secondary School Certificate in Biochemistry Primary School 1994 Rango

Primary School (Rwanda)

State primary School Certificate

OTHER TRAINING AND QUALIFICATION

2023 UNV Smart worker

2023MINUSMA HIV,health promotion and diseases prevention 2023 MEDTIGO Advanced Cardiac Support

MINUSMA Prehospital Trauma Life Support

MINUSMA Prevention of Harassment, sexual harassment of authority UNV Prevention of Sexual exploitation and Abuse

2023 UNV BSAFE

2020 King Faisal Hospital Basic Life support

2020 King Faisal Hospital Triage

2020 at King Faisal Hospital COVID -19 case management 2019 by Rwanda Biomedical

Centre

Ebola Case Management

2019 at King Faisal Hospital Adult and pediatric Basic life support 2019 at King Faisal Hospital Firefighting and prevention 2019 at King Faisal Hospital Pain Management

2010

at King Faisal Hospital Kigali

Customer care certificate

At King Faisal Hospital Kigali

2014

Advanced Pediatrics Life Support (APLS) certificate 2006

Rwinkwavu Hospital

Certificate in Pharmaceutical Product Management

OTHER RELEVANT INFORMATION

LANGUAGES

• English

• French

• Kinyarwanda

• Swahili

Speaking, Reading and Writing proficiency

• Fluent

• Fluent

• Native/Fluent

• Basic

Research Assessment of adherence to Malaria Preventive measures

Assessment of Knowledge Attitude and Practice of Nursing students of University of Rwanda towards Hepatitis B prevention 2018 August

Causes abandon des méthodes contraceptives cas de Masaka District Hôpital 2013

Causes des accidents du Traffic routier dans la ville de Kigali 2005 March

Computer Proficiency

• Microsoft Office software: Word, Excel and PowerPoint

• Internet and email

Awards King Faisal Hospital Best Employee 2018

PublicationMarch 2021 ttp://dx.doi.org/10.4314/rejhs.v9i1.5 Knowledge, attitude and practice towards hepatitis B virus Umuhoza et al. Res. J. of Health Sci. Vol 9(1), January/March 2021

XIV: OTHER RELEVANT INFORMATION

- Driving License B category

- Active Registered member of with Rwanda Nurses and Midwives Council I certify that all this information is real and exact. UMUHOZA Alexandrine



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