Amir G H

Alwaloaa, Building **, flat no #**.

Hurghada, Egypt 84517

Mobile: 002***********

Home: 002**********

Email: adzjri@r.postjobfree.com

Summary

Dedicated Senior Tour operator offering more than 15 years in the Hospitality industry, as well as in-depth knowledge of the tourism industry. I seek employment in an organization where high personal standards, efficiency and integrity are expected and rewarded. I am prepared to work shift work where necessary. I am available for employment immediately.

Goal

Seeking a responsible position in a company where my experience, accomplishments and proficiency will allow me opportunity for growth. My objectives to obtain a new job and learn more skills and gain more experience to be productive member in my position and create a harmony with other divisions within the foundation. My short team goals are to achieve good profile and be trustworthy along with my position, giving a good posture of the organization wherever I stand to represent it. As my long term goals, they are to have a high rank career, gaining more knowledge to help the organization to grow and progress, as well as earning more degrees in a proper educational field to benefit the foundation the best I could and enrich my career.

Snapshot

01 Years of experienced as Accountant /Room division/ assistant general manager at the Royal crown hotel, Cairo, Egypt from August 2001 to September 2002.

14 Years of diversified Experience as Senior Tour Operator at Cairo Express Travel (Tourism Company) Hurghada, Egypt from OCT 2002 so far.

Skills

The computer assembling &Troubleshooting & Internet Literate.

Installation & configuration XP/98/Vista/Win 7 & 8 &10 MS-Office Etc.

Operating Systems - Windows 98, XP, Vista, Win 7, Win 8 & Win10 (Microsoft Office:Word, Excel, PowerPoint and Advanced Excel).

General administrative skills assigned by the Team Leader.

Great leadership skills and team building skills.

Motivation skills, supporting team members, leading from the front to gain credibility, thinking positive at all times, and install a great winning attitude amongst the team.

Administration skills; use performance trackers to monitor the team and individual results.

Work independently in the absence of supervision as well as the ability to work as a team member.

Good Team player/ heavy duties & hard worker.

Education

May-2000 Helwan University Egypt

Bachelor of commerce and business administration

Accounting department

Coursework in Economics, Trad, Management,Finance and Accounting.

Additional Education

May-2000 Helwan University Egypt

Advanced commerce courses in English.

Advanced Computer courses, Software, Programming,Hardware, and Maintenance. Conducting of some Computer courses on Different levels, and different backgrounds, covering Computer Applications for users (Window's, Office, visual basic introduction, etc….), assembling, upgrading and repairing of the computers.

Work History

August 2001 Royal Crown hotel Egypt

_ Accountant /Room division/ assistant general manager

September 2002

Achieved high customer satisfaction.

Collaborated with team to ensure the delivery of efficient, high-quality service.

Provided coaching, mentoring, and consultation to staff to enhance staff development.

Consistently received positive feedback from guests on performance reviews.

Supervised and coordinated dining room activities and employee schedules.

Set-up and operated line for breakfast and lunch service.

Reviewed weekly inventory charts and recorded facility needs.

October 2002 Cairo Express Travel Company Egypt

_ Senior Tour Operator

Current

To create, arrange and operate tours and travel programs.

To organize vacation, holiday packages by coordinating with airlines, hotels, ground transportation services, tour guides, sightseeing providers and restaurants.

A good negotiator with hotels to get the best rates, to meet with company's budget.

Hotels reservation and follow up on a daily basis.

To report the pending or the overbooking situation and offer alternatives.

To follow up all client requests related to their hotel accommodation booking.

To send reports of empty room allocations to Tour Operators.

To ensure that our clients receive the full service they booked in their holiday program. This must be handled in a smooth way to reach the company goal, to reach beyond our client's satisfaction and to earn their loyalty for future travel.

To help the foreign tour operator, as the local agent, by finding competitive offers with the hotels in resort to assist them in selling and promoting the destination.

To handle the client's holiday program from arrival till departure by communicating and supervising with all internal and external departments to ensure that all clients are receiving the expected services.

To supervise the holiday advisors and representatives, following up the sales of optional events alongside monitoring standards and complaint handling.

To handle VIP itineraries, groups, events and conference arrangements.

Responsible for the company computer system data feeding in regards to the tour operators I’m handling

Responsible for inserting all data of the tour operators’ Hotels into the company’s computer system to be ready for reserving, pricing and invoice issuing. (Sejour computer system from June 2005 so far).

Responsible for inserting the hotel contracts and agency Agreement prices.

Responsible for solving any problem related to the company computer system to ensure continuous smooth running operation for the files I’m handing.

Responsible for correspondence with the tour operators abroad and in the Destination (in English language).

Responsible for monitoring the tour operator flights and allotment situation and eventually supplying last minute offers (if needed) in hotels to help the tour operator sell the empty seats/keep the tour operator in the Market.

Responsible for handling the clients’ complaints / reclaims received from the tour operators.

Additional information

November 2002 Cairo Express Travel Company Egypt

Oct 2003 Assistance Tour Operator

Responsible for monitoring the tour operator My travel Northern Europe "Thomas Cook Northern Europe ‘'Scandinavian"& Moscow Tours (Russian Market) & Cocorico Travel (French

Market). Operation department.

November 2002 Cairo Express Travel Company Egypt

_ Tour Operator

Oct 2003

Responsible for Falk Lauritsen Herning Reiser (Danish Market), Moscow tours, and Medina Group (Best Reisen Hungary, Medina Hungary, Best Reisen Romania, Medina Czech, and Medina Slovakia) East European "operation department"& My travel Northern Europe "Thomas Cook Northern Europe" Scandinavian"& Moscow Tours (Russian Market) & Cocorico Travel (French market). Operation department.

From February 2008 Cairo Express Travel Company Egypt

_ Senior Tour Operator

NOV 2009

Responsible for Medina group (Best Reisen Hungary, Medina Hungary, Best Reisen Romania, Medina Czech, and Medina Slovakia) & Moscow Tours & Oasis Tours (Polish Market). Operation department.

From Nov 2009 Cairo Express Travel Company Egypt

Senior Tour Operator

Current

Responsible for Thomas Cook Northern Europe" "Scandinavian Market’’ & Red Sea Holidays (UK) Market & Moscow Tours (Russian Market) Senior Tour Operator

Personal information

Date / Place of Birth 19th of February 1977 /Cairo Egypt

Name Amir G H

Father’s Name Guergues

Nationality Egyptian

Languages Known English Language, Excellent command of reading, writing and speaking.

Marital Status Married (I have two Children)

Military Service Exempted (The only son).

Hobbies Internet surfing, Programming, repairing of Computers

Permanent Address Alwaloaa, Building 56, flat no #04, Hurghada, Egypt

Passport # A17193749

Date of Expiry 31/01/2023

Visa status

DECLARATION

I hereby declare that the above-mentioned information is correct, up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Thanks you for your attention and time, hoping that above meets with your satisfaction and looking forward joining your team.

Amir G H

Egypt, Hurghada

References Available Upon Request

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