Amy Wingfield adzjrh@r.postjobfree.com 602-***-**** linkedin.com/in/amy-w-2081a1226/

SUMMARY OF QUALIFICATIONS

• 4 years of case management and data quality processing experience.

• 4 years of supervision and leadership experience while maintaining a caseload.

• 4 years of mental and behavioral health experience. EDUCATION

Northern Arizona University Flagstaff, AZ Expected December 2024 Bachelor of Science in Social Work

Minor in Sociology

Gateway Community College Phoenix, AZ December 2018 Associate of Liberal Arts

Minor in Humanities

WORK EXPERIENCE

Social and Behavioral Sciences Mentor III August 2022 – Current Northern Arizona University Flaggstaff, AZ Remote

• Met weekly on Hiring Committee to plan logistics of hiring for open positions for following year focused on recruitment on various platforms and discussed tactics and approach the interview process and ensure an ethical and attainable experience.

• Carried out interviews for prospective incoming mentors and contributed to hiring process by determining incoming cohort of employees.

• Generated creative and unique initiatives geared towards self-care, motivation, and mindset through social media campaigns through weekly participation in the Social Media Committee.

• Collaborated with an alumnus of the Peer Jacks program in a semester-long project to create a shared database of community-based resources for current and future mentors and mentees.

• Managed a caseload of 80+ student mentees by maintaining consistent communication, sharing of campus and personal resources, and contributing to overall campus sense of belonging.

• Tracked and logged student mentee communication using Excel and Salesforce to increase overall engagement while maintaining confidentiality of sensitive information.

• Attended weekly staff meetings and participated in various ways such as supporting with planning of meeting, note taking, leading activities, and facilitating trainings. Arizona 211 Program Specialist I – Case Manager III June 2022 – March 2022 Solari, Inc. Tempe, AZ Remote

• Provided phone-based, high-quality informational conversations with Arizona callers through ININ network and Service Point which consisted of advocacy, providing guidance, and carrying out support with appropriate follow-ups and referrals.

• Carried out phone calls while simultaneously utilizing Microsoft Teams to provide additional support to other case managers and leadership by sharing resources in real time.

• Ensured professionalism and highest quality of client support on all phone interactions while leadership provided feedback through active and passive participation in all calls.

• Received and provided constant feedback in order to effectively and consistently grow and learn.

• Provided and encouraged client advocacy by reaching out to various community partners and constituents such as DES, Access, and Nutrition Assistance on behalf of the client.

• Completed 10-15 hour-long trainings monthly through the Relias platform scoring 90% or above.

• Maintained compassionate and empathetic communication with all Arizona callers.

• Actively participated in Celebration and Planning Committee to increase team morale through planning of team meetings focused on personal and professional development topics. Field Lead & Manager May 2021 – June 2022

RY Services, LLC Tempe, AZ Hybrid

• Managed a team of 7 Parent Practitioners with a total of 60-100 cases across the team

• Created and facilitated 6-hour onboarding trainings for incoming practitioners.

• Built out weekly meeting material to teach skills and concepts to larger team of 35+ including team, leadership, and DCS staff.

• Coordinated with DCS staff, judges, lawyers, guardians, and attorney generals to carry out case- specific needs to advocate for reunification on behalf of clients.

• Reviewed accuracy of all weekly-submitted documentation for the team of 7 with use of Google Suites to be submitted to DCS staff.

• Managed data accuracy gleaned from cases using Excel to create reports for leadership and DCS staff

• Processed service intakes of incoming clients through referrals from DCS or State of Arizona. Parent Aide & Nurturing Parenting Practitioner June 2020 – May 2021 Rising Youth, LLC Tempe, AZ Hybrid

• Completed intensive State of Arizona certification to lead trainings in proactive capacities with 5-6 families of active DCS cases.

• Reviewed cases received from DCS and created individualized plans for each family including various lessons to be presented to the court with goal of parent reunification.

• Supervised, coordinated, and assisted with all visitations and communication occurring between parent(s), child placements, Parent Aides, DCS, and court involved parties.

• Documented all interactions and communications for court reports using Google Suite and Guardian. Behavioral Health Patient Observation

June 2019 – June 2020

Honor Health Float Pool Phoenix & Scottsdale, AZ

• Observed patients of all ages who were admitted to the hospital for various behavioral concerns to note patient behavior and ensure patient safety.

• Carried out duties at a variety of Phoenix-based hospital facilities and differing hospital floors such as the ER, operating room, and radiology based on the needs of the patient.

• Communicated with both direct float pool leadership as well as specific floor management to ensure efficiency in providing best care and safety for patient.

• Completed consistent and timely documentation on patient behavior to be sent to patient care team.

• Continuously completed ongoing state and federal required trainings and certifications. VOLUNTEER EXPERIENCE

Vulnerable Populations Outreach Feed Phoenix Phoenix, AZ 2022 – 2023 Emergency Department St. Joseph’s Hospital Phoenix, AZ 2012 – 2013 Food Pantry Volunteer Food Moore Walnut Creek, CA 2008 – 2010 CERTIFICATIONS

• Certificate in Facilitator and Leadership Training Obtained – 2021

• Certified Nurse Assisting Certificate Program Obtained – 2013

• Healthcare Provider CPR/BLS Renewed – 2021

• Fingerprint Clearance Card Expires – 2026

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