ESTRELITA VILLEGAS

Email: adzjre@r.postjobfree.com

Mobile +971-**-***-****

Dubai, United Arab Emirates

Well-presented and responsible customer care professional with a history of providing outstanding customer support. Able to maintain a positive attitude when serving customers, meet deadlines, and complete tasks accurately and efficiently to meet the demands of each day. Good communication skills and effective with customers and co- workers, building rapport and asking questions to understand their needs better. To work in a fast-paced industry that would facilitate the maximum utilization and application of my broad skills and expertise in making a positive difference in the organization.

SKILLS AND CORE STRENGTHS

Excellent Execution of Customer Service Skills

Finding practical solutions to every issue that

involves daily operations.

Efficient in-service delivery and

communication

Resolving customer complaints and follow-

up.

Sales and customer relationship

management

Leading the team to be more efficient and

motivated

Hardworking, Dedicated & Enthusiastic

Cashiering / Point-of-sales / Electronic Fund

Transfer Knowledge

Staff Coordination

Knowledge of Best Practices for Safety and

Sanitation.

WORK EXPERIENCES

•

Union Coop Hypermarket, Dubai UAE June 2014 – Present Cashier

• Ensures safe and clean environment by maintaining safety standards

• operate all cash register equipment,to quickly and accurately process customer transaction

• ensure price stickers fir purchase items are as per approved price list appearing on the screen

• operate cash register by scanning items using barcodes across cash scanner or short cods

• calculate the cas amount due for the customer purchased items

• maintain appropriate cash levels in Pos drawers and ensure that register area is stocked with appropriate stocks such as shopping bags and cash rolls

• collect the required change for daily transaction

• communicate and responds effectively to customers and answer the queries,locate merchandise and provide requested assistance

• Greet all customers

• Process the checkouts for all customers in a pleasing and efficient manner to minimize customer waiting time in the queue

• Advice customer concerning Special offers and promotion

• collect and secure the balance money received

SHK KHALIFA BIN SALMAN AL KHALIFA PALACE. February 2010-October 2013 Kingdom of Bahrain

• Dusting shelves

• Vacuuming,mopping floors

• Do light ironing ang laundry

• Wardrobe management

• Change linen

• Serve sweet,tea and coffee to the visitors

Mini Stop Robinson Convenient Store Incorporated December 2008 – January 2010 Store Assistant

• Ensuring a high level of customer service & timely delivery and handling customer complaints.

• take the customers order and assemble the oorders

• Focuses sales efforts by studying existing and potential volumes of dealers.

• Serves customers by selling products and meeting customer needs.

• Contributes to team effort by accomplishing related results as needed.

• Arrange the products on stock shelves.

• Receiving payments, issuing receipts,, and keeping track of all cash and credit transactions.

• Supervising and directing the activities of employees & training and development of employees. Chowking Food Corporation – Philippines October 2002 - 2006 Cashier/Service Crew/ Head Cashier (May – October 2006)

(Food and beverage task)

• Responsible for greeting visitors and, delivering exceptional customer service assistance & cultivating strong buying relationships with customer

• Responsible for operating the POS cash register, taking orders and processing payments

• Take customers' orders and assemble orders

• Checking the workplace sanitation and hygiene

• Monitoring of the standards in food preparation and during service time

• Supervise the activity of other cashiers, train the staff assign tasks, and schedule shifts.

• Demonstrate leadership.

• Achieves sales targets set by the managers

• Understanding and applying the mandate of the service depending on customer demand.

• Handle and promptly and accurately resolve customer complaints/inquiries. Dunkin Donuts - Golden Donuts Philippines September 2001 - January 2002 Counter Person/ Production Crew

(food and beverage task)

• Greeting customers

• Taking, collecting, and handling customers' orders.

• Responsible for operating the POS cash register, taking orders and processing payments

• Maintain a cheerful attitude and cooperate with teamwork

• Monitoring of the standards in food preparation and during service time

• Maintaining quality customer service.

• Answering and receiving inquiries, complaints, and requests and resolving customer complaints during service.

• Understanding and applying the mandate of the service depending on customer demand. EDUCATIONAL ATTAINMENT

Tertiary level: Bachelor of Science in Commerce, Major in Management Technological Institute of the Philippines

1st-year 1st semester – (June 2001 – October 2001) CERTIFICATES AND TRAININGS

April 11, 2017 Basic Food Hygiene Course

Conducted by Hygeia Quality Consultants

Dubai United Arab Emirates

May 15, 2016 Customer Service Training

Bureau Veritas Certification

Dubai United Arab Emirates

February 2003 Most Outstanding Cashier

Chowking Philippines

PERSONAL BACKGROUND

Nickname: Ethel

Age: : 38 years old

Place of birth: : Makati Metro Manila

Birth date: : October 18, 1984

Citizenship: : Filipino

Gender: : Female

Civil status: : Single (with 1 daughter 15 years old) Height: : 5'1

Weight : 125 lbs.

Languages Spoken: : English and Tagalog

Previous Immigration application : None

Criminal Record: : Clean Record

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