HARRY W

BONEY JR

DEAR HIRING DEPT,

Are you looking for any of the following talents?

• Two Customer Service experience?

• Three Warehouse Associate

• 35 years in the computer field.

• Excellent written and oral communications skills?

• A passion to learn and to increase his skills?

• Microsoft 365(SMB)

If so, then you need look no further. You will see from my enclosed resume that I meet all these qualifications. I would very much like to discuss opportunities with your company. To schedule an interview, please call me at 206-***-****.

Thank you for taking the time to review my resume. I look forward to talking with you.

Sincerely,

Harry W. Boney Jr

Contact

PHONE:

206-***-****

WEBSITES:

My-yi.net

EMAIL:

adzjrd@r.postjobfree.com

Acquiring Certifications In:

Microsoft 365

Dynamics 365

Azure

Windows 10

SKILLS

Application & Business, Web Development

- Customer Service & Support

-Computer Systems Operation- Microsoft

365, Dynamics 365, Azure

Wav operation, Pallet jack, Order picking,

hand & wrist scanners

EDUCATION

WORK EXPERIENCE

Express Pros W2 Contracting Seattle, WA 04/2023 – Present.

• Warehouse Associate Order Picker/Pack, Normed products, cut and bale cardboard and plastic, remove trash and sweep from isles.

• Warehouse Associate Food Processing Sunfresh Foods assist in the production of food products on production line. Randstad Staffing State & Federal Contracting Seattle, WA 05/2021- present

• Amazon- Business Services Associate Handle

incoming/outgoing/interoffice calls, Mail and packages, from customers and couriers, document package volumes manage mailroom workflows.

• Say Wee- Sort orders, pack, load items to pallets for delivery. Yourinterprise Cloud MSP, ISV, Reseller Columbus, OH 06/2022 – present Provide managed services, customized applications and solutions to SMB, Enterprise, Non-Profit, Education, Healthcare, to modernize using Microsoft Cloud Technologies.

Filson Inc Warehouse Associate Seattle, WA 06/2020 – 02/2021 Order Picker and pack Filson products using WAV (work assist vehicle), cut and bale cardboard and plastic, remove trash and sweep from isles, through W2 contract.

Integrated Resources Patient Advisor Columbus, OH 08/2019 – 02/2020 Cigna - Advise patients through inbound/outbound call about medications, using various scripts and medical software. Use critical thinking skills to determine any issues in prescriptions and direct patient to pharmacist, if necessary, through W2 contract.

Microsoft Learn

04/2010 - Present

Virtual Training from Microsoft Partner

Network to become Cloud Engineer.

Microsoft Bizspark

01/2013 – 08/2016

Firsthand training from Microsoft

Bizspark for Office365 Administration.

IncreaseCDC

01/2010 – 04/2010

Business Development

Warehouse related position highlighted in yellow.

Sun Technologies Warehouse Associate Columbus, OH 02/2019-7/2019 Order Picker and pack for various companies, cut and bale cardboard and plastic, remove trash and sweep from isles through W2 contract. Staffmark/Iforce/Snyder/Express Staffing Agencies Warehouse Associate Columbus, OH 10/2014 – 1/2019

Order Picker and pack for various

companies, cut and bale cardboard

and plastic, remove trash and sweep

from isles.

Staffmark Staffing Customer Service

Representative 10/2012 – 03/2013

Wells Fargo-

Assist inbound call center customers

with redeeming credit card points,

enrolling & troubleshooting customers

on rewards website. Systems used

SharePoint on windows XP network

and banking software.

Positions highlighted in gray are

associated with Cloud Engineering

CallTech Technical Support Representative Columbus, Oh 10/2004 – 6/2005

Provided customers in call center environment with DSL

(Domain Specific Language) internet service. Using computer and internet skills to problem solve, troubleshoot, and escalate trouble tickets, ensuring an elevated level of customer satisfaction by taking orders, questions, concerns about Verizon DSL internet in call center environment.

Solutions Staffing Lab Technician/Warehouse Columbus, OH 06/2009 – 11/2009

Assisted line operators with the processing of food products. Weighed, mixed and cooked food products using a variety of chemicals. Production, Remedy Staffing Columbus, OH 2006-2008

• Assisted associates with the making of food displays. • Teamed with associates in running the production line for distribution of vinyl siding.

• Prepared health supplies for delivery to retailers. • Disassembled hardware and software from computers to sort and recycle. Disassembled and sorted computer parts for recycling. Adecco Staffing Customer Service Representative Columbus, OH _ 01/2003 - 10/2004

• Loan Support Representative- Chase Bank- Opened incoming mail, verified tracking numbers, document account information, counted, distributed to appropriate department.

• Credit/Activations Analyst- Verizon- Assisted customers in wireless cell phone in a Call center environment with phone activations, billing, technical support to enhance the quality of service for customers.

Bex Couriers Customer Services/Warehouse Associate Richmond, VA _ 9/2001 – 5/2002

• Coordination for courier service, answered inbound calls from customers to pick up or deliver parcels, packaging, key order information into computer for dispatcher to place orders to delivery drivers.

• Removed parcel pallets from tractor trailer truck and entered destination information into spreadsheets, also directed appropriate pallets to straight trucks to deliver to various post offices.

Bank of America Loan Support Representative – Richmond, VA _ 03/1998 – 08/2001

Maintained the flow of mortgage loans using data entry, acquisition and verification of mortgage loan documents using fax machines and internet. Verified loan addresses, communicated with bankers, venders, and previous loan holders. Escalated loan package to the next appropriate stage of process.

Information Control Corp Computer Systems Operator Columbus, OH _ 06/97 – 12/97

Dept of Defense- Monitored transactions count on a share data warehouse using MOCAS and Central Interface Control System in a production control environment. Scheduled and checked batch jobs for ABEND codes using JCL on TSO. Trained and provided support for other operators. Contacted programmers to identify internal software errors or issues in the monitoring process. Updated documents, manuals and modified databases using Microsoft Office.

Tracy-Wells Company Computer Systems Operator Columbus, OH _ 06/1987 – 03/1997

A Wholesale Distributor. Duties included data entry and verification, training of data entry operators. Other duties are database queries, scheduling batch jobs, system backups, shutdowns, startups, troubleshooting. End user help desk support, Tape librarian, HP support calls, daily and preventative maintenance, telephone system backups and file maintenance procedures. Responsible for billing, invoicing, statements, printing of Master files, GL, AP, and Custom Financial Statements. Printed and distributed account payable checks, inventory checks, financial reports, performed database file conversions and modification. Monitored multiple locations activities, network console and workstations, Performed End of month and End of year procedures. Operated decollating and bursting machines, fold, and envelope mail.

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