John Rafaat

Adaptable

New York, NY *****

adzjqi@r.postjobfree.com

212-***-****

Willing to relocate: Anywhere, for the proper price/benefits Authorized to work in the US for any employer

Work Experience

Freelance IT Technician

Modis/Hp/Morgan Stanley - New York, NY

January 2013 to January 2019 Position Site Administrator Trouble shooting networks, printers and with other IT staff work on fixing any IT issues locally. Customer service, planning projects that deal with the printers/printer network. Teaching teamwork, assisting with payroll, scheduling for our department. Collections, Administrative

High Rise - Brooklyn, NY

July 2011 to January 2013

paper work, made payment arrangements, arranged for Liens on property, Clerical duties, Accounts Receivable processed payment and applied them to their accounts, creating invoices to reflect payments, Assistant in payroll and other Misc. duties that I was asked to do, Customer service via phone and face to face.

DBA/Office manager

NYCHSRO - New York, NY

November 2010 to June 2011

Reviewed medical records and put them in a scheduled manner, ordering supplies as needed for the office, inventory, Home care department data entry and Payroll for the doctors, Processed all Blue shield and Blue cross medical records to be reviewed by the coding department, customer service via phone, additional to any other misc. task I was asked to do. Administrative associate level 1/Customer service

H.E.A.P - New York, NY

August 2009 to June 2010

Interview candidates applying for financial Assistance, Processed applications, used at my discretion a buy down form to assist in getting clients approved for financial assistance, payroll, Courier, customer service, set up appointments, Inventory and ordering supplies. Operational Manager/On site at FDNY

NRI/Repromax (contract position) - Brooklyn, NY

April 2008 to September 2009

Customer service, payroll, Managed staff 9+1 temp, trained staff, worked with Webjet admin, managed a budget of 3.5 million, lowered labor cost to 17% from 42%, Inventory, Ordering, managed all special projects for the fire department and vended the work as needed, conducted Interviews, Disciplinary action as needed, on-site reinforcement of our business relationship, scheduling for staff, quality control, performance review For appraisals, date entry, creating data base for the FDNY forms, corrected billing issues that they had for over 2 years of billing and implement a better way to do billing.

Manager/trainer/Customer service

Pitney Bowes - New York, NY

June 2005 to April 2008

Scheduling managed a staff of 52, Up sale all products and services, reinforced our business relationship on site, managed special projects from start to end, Webjet admin. software Vended work as projects needed, Quality control, troubleshooter for special projects, Disciplinary/corrective action as needed for employees, Training new employees and retraining employees as needed, adhering to time restraints for duplication projects, Utilizing IPRO print/Scanning/Rib stone/Copy+ and E-scans as needed per project, Copy jobs as requested, and use of all binding equipment (GBC - Coil - Velo - Wire), Have leadership meetings with the staff to give reassurance for future open positions as well site/company information goals, Performance reviews for raises, date entry. Shift Manager/Customer Service Representative/IT helpdesk Superior Group & Glacier - New York, NY

October 2001 to June 2005

Scheduling, payroll for my shift, Performance reviews for appraisals/Raises, Disciplinary action as needed, assessed project/inventory for large jobs, negotiated time between projection and the sales team, Vended work as needed, managed a staff of 54 employees and work release individuals, Trainer for new machinery/software, Copied/Scanned jobs as needed w/IPRO, Quality control, Driver as needed. worked with Webjet admin. IT assistant administrator

Shift manager/Customer service/Trainer

Kinko's - New York, NY

November 1996 to October 2001

Digital output, scanning, troubleshooting machinery, trained staff as needed, Data entry, Maintained inventory, safe/deposits and registers, managed a staff of 16 people, Managed the Litigation department, Ordering, Inventory, Assessed Projects that to be copied and created the time frame that it would be done in, running copy jobs of all types and binding as well, marketing products in the store and increases total sales by 300% using my knowledge of the demographics of the area and business practices, Webjet admin. software, set up networks. Education:

Associate in Computer networking and internet security ASA - The College for Excellence - New York, NY

June 2016 to April 2017

Associates in Computer Science (Interned at GBX the creators of lotus notes as a junior systems administrator for 2 year) Monroe College - Bronx, NY

April 1994 to June 1996

Skills

Microsoft office suite (10+ years), Information Technology, Help Desk, It Specialist, Desktop, CCNA knowledge but not certified yet Support, Network Support, Cisco, Computer Repair

References Personal/Professional none-related:

Reyes Steven Acosta Cell: 570-***-**** Julius Brown Cell: 646-***-**** Kahlil Wrights Cell: 646-***-**** Alvaro Frias Cell: 317-***-**** Heath Woodson Cell: 917-***-**** Ryan Walsh Cell: 631-***-**** Luis Vazquez Cell: 551-***-**** Michael Forrester Cell: 646-***-**** Daniel Jeffery Cell: 718-***-**** Dwight Gonzales Cell: 561-***-****