SERACH MAYERFELD

Henderson, Nevada, United States adzjqh@r.postjobfree.com 702-***-**** in/serach-mayerfeld-2821935a SUMMARY

Advanced MySQL, Tableau and Python courses including projects, MBA in Business Management. Customer Success Manager with three years of experience at SaaS platform. Project Manager with one year of experience. EDUCATION

Python Certificate of Completion - Python for Data Analysis and Business Intelligence Udemy – Self Learning, Online Courses, Projects, 2023 SQL Certificate of Completion – Advanced SQL: MySQL Data Analysis and Business Intelligence Udemy – Self Learning, Online Courses, Projects, 2022 SQL & Tableau Certificate of Completion – MySQL and Tableau for Data Analytics and Business Intelligence Udemy – Self Learning, Online Courses, Projects, 2022 M.B.A. in Business Management

The Open University of Israel, Raanana, Israel, 2019. B.A. in Management & Marketing Technology

The Jerusalem College of Technology, Jerusalem, Israel, 2012. COURSEWORK

Computer Applications

MySQL, Tableau, Python, Advanced Excel, PowerPoint, Word, SPSS. Management

Marketing, Branding, Business Administration, Sales, Human Resources. Business

International Marketing, Consumer Behavior, Research Methods, Business Ethics, Development & Organizational Behavior, Business Intelligence, Business Analysis.

Micro/Macro Economic

MPC, MPS, CPI, GDP, AP, MP, TR etc.

SKILLS

MySQL,Python, Tableau, Sales Force, CRM, SAP, Amdocs Enterprise Software, Gazit Cash Register System, Microsoft Office Applications, Internal Company Programs.

EXPERIENCE

Customer Support Specialist

GAN Online Gaming – SaaS 9 months 2022, Las Vegas, N.V.

• Solve technical malfunctions on a daily basis.

• Daily contact with clients via email, chat and phone.

• Prioritize requests by urgency.

• Direct contact with other departments to solve technical malfunctions.

• Monitor escalation to ensure quick and quality resolution. Project Manager 2019-2020, Las Vegas, N.V.

Dermalactives

• Renew an old brand, included: logo, slogan, content, website, social media, new up to date products, new design, promotion etc. • Used Salesforce to track website activities and analyze data.

• Managed project scope and timelines ensuring company objectives met and on time.

• Direct contact with manufactures and vendors worldwide via emails.

• Ensure all products and Design passing the company’s requirements.

• Direct contact with clients to ensure satisfaction and up-selling opportunities.

• Direct contact with all departments to ensure synchronization.

• Manage in-house requests from all departments. Such as Sells, Marketing, Warehouse, China Office etc. Customer Relationship Manager

TraderTools FX (Foreign Exchange) – SaaS 2015 - 2018, Raanana, Israel

• Solve technical malfunctions using internal system.

• Succeeded increasing customers monthly trade volume by 300%.

• Analyzing data on a daily basis per project with SQL, Excel, and Online Data from internal platform.

• Business trips to customers in Europe and the U.S. to build close relationship and ensure that projects run as planned.

• Direct relationship with customers on a daily basis via phone, chat and email.

• Manage and Report customer’s feedback and requests to the relevant department. PROJECTS

Nursing Homes 2008, Jerusalem, Israel

• Visited lonely older people in their Nursing Home.

• Talked to them about life and gave them a company.

• Helped them shopping or organizing their stuff.

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References available upon request.