Customer Service Call Center
Resume:
Rhonda Ester
Receptionist/CSR
Chicago, IL *****
*********@*****.***
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with
people.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
North American Warehousing Company 3PL - Bedford Park, IL October 2022 to Present
receiving orders via email from our customers and clients giving them to our warehouse to pick and have ready for drivers. responds to customers emails and inquiries about orders. Also scheduling delivery appointments and giving pick up hours. keeping open lines of communication with clients making sure all information is correct for billing, entering inventory data in systems assign drivers to certain bays for loading and unloading complete B.O.L. s for drivers. handles documents that may need legal documents collect product Lot #'s and expiration date data. monitor and update shipment status in the system. HR Assistant/Receptionist
H.B. Taylor - Chicago, IL
February 2019 to October 2022
, Administrative tasks, data entry using Microsoft word, and outlook. Taking the initiative to help where there’s help needed. : scan and upload vendors invoice., entering invoices for payments. apply customer payments against open invoices,, verify purchase orders. filing documents and printing labels. Answering phones taking messages and replying back to emails in timely matters. getting new hires prepared for onboarding paper work, sending them for drug testing. setting up interviews and conference calls. Clerical Clerk
D&H Distributing - Bolingbrook, IL
August 2016 to July 2018
Manifesting, sorting orders and creating BOL's and Master BOL's for different accounts and carriers in the LTL department. Sorting and verify incoming
merchandise to ensure correct product is received pick product for shipment using RF Scanner prepare and label boxes for shipment visually distinguish bar codes and serial numbers and maintain good house keeping of work area.
• maintaining %100 LMS DAILY receive orders pick them also prepare all shipping documentation with invoices and packing
slips and entering all information in computer building pallet for shrink wrap and shipment.
• utilizes WMS daily contacting drivers to ensure there scheduled pick up and drop off times are correct schedule freight pick ups
with outside vendors provide quotes to customer service as needed monitor carrier utilization to evaluate customer service and OTD prioritize work schedules and track on time deliveries of all freights Collections Specialist
Avant
May 2014 to August 2016
• Monitoring accounts to identify overdue payments
• Handle both inbound and outbound calls and respond to customers e-mails at a call center environment
• Negotiate payment plan on delinquent accounts to get customers back in good standing with the company
• Resolve billing and customer credit issues
• Research each account using company records and Internet resources that are made available Customer Service Associate
Panera Bread Catering
December 2011 to May 2014
• Greet and serve customers at first point
• Responsible for serving food, preparing the dining room, and fulfilling customers request.
• Quickly & accurately take, manage, and prepare orders for customers in a high sense of urgency during high-volume hours.
• Cleaning and sanitizing of work spaces and equipment according to industry health standards. Customer Service Representative
Xerox
May 2009 to October 2011
• Operated a computerized system, responded to customers inquires in a call center environment
• Located and monitored overdue accounts
• Assisted in planning and implementing department goals and making recommendations to management to improve efficiency
and effectiveness.
• Manage large amounts of inbound and outbound calls in a timely manner while follow communication
"scripts" when handling
different topics.
Education
High school or equivalent in Biology
Westside Holistic
September 2003 to June 2007
Skills
• Customer Service
• Inventory Clerk
• Data Entry
• Customer Support
• Call Center
• CSR
• Human Resources
• RF Scanner
• Employee Orientation
• Front Desk
• Filing
• Microsoft Word
• Microsoft
• Inventory
• Microsoft Office
• Organizational Skills
• Microsoft Outlook
Certifications and Licenses
Certificate of completion
August 2023 to Present
Dispatching training course certificate of completion for Dispatching 101
Contact this candidate