Roseland J. Gibson

adzjpp@r.postjobfree.com 972-***-**** 401 Rockaway Drive, Midlothian, TX 76065

SUMMARY

To be an asset to an organization as an active and dedicated employee. Hardworking and reliable Manager with over 15 years in Technology, Administrative and Human Resource. Highly organized, proactive, and punctual with team-oriented mentality.

SKILLS

Desktop Support

SonicWall/PoE Injectors/Access Points

Hardware/Software

Administration

Remote Desktop LogMeIn

MS Office 365

Virtual Private Network (VPN)

Sales

Group Policy

Social Media

Payroll: Kronos/Paycom/ QuickBooks/SGA

Antivirus/Spyware: Barracuda, Norton, Kaspersky, McAfee

Apple & Android

SharePoint

Troubleshooting/

Installation/Repair

Database/Spreadsheet

Servers: Domain/Exchange

Network Printers

Salesforce

MS Teams

LogMeIn Remote Desktop

Wi-Fi Extender & WIFI Mesh

Network

Helpdesk/Support

Mobile App

Documentation Review

Repair Issues/Preventive Maintenance

Cisco VoIP Phones

Data Collection

Adobe Acrobat

IT/Device Management

Onboarding & Offboarding Staff

LAN/WAN

Firewalls

Zendesk

Google Analytics

Active Directory/User Administration

Customer Support

Routers/Switches

Budget/Accounting

HTML/CMS/Joomla

Purchase Orders/Requisitions/Invoices

Shorthand/Typing

Webinar: Zoom, Skype, & Meet

Google Workspace

Accounting/Bookkeeping

Management & Supervisory

MS Endpoint Manager (SCCM)

Laptops/Desktops

iPhones/Samsung

Windows 10

Mac OS

Accounts Payable/Receivable

Hyper-V Server Manager

MS Azure

Google Workspace

VMware

EXPERIENCE

ADT (Remote) Virtual Tech Support Specialist Sept 13, 2021 – July 8, 2022

Utilized communication & strong negotiating skills.

Interacted with customers via telephone and Streem video calls.

Strong knowledge of a variety of ADT software (Alarmnet, Chudly, Salesforce, Mastermind, 3PS, Pulse Admin, Geo Link, and Mobile Tech).

Troubleshooted devices using Apple and Android devices.

Troubleshooted all of ADT products and services.

Scheduled follow-up appointments.

Installed, deleted, and repaired: landline/cellular issues, gateways, panels, batteries, doorbells, cameras, garage doors, door locks, smart lights, key fobs, glass breaks, and WIFI extenders.

Possessed my sales quota by using my sales skills and knowledge to sell customers new ADT equipment.

Added new equipment and removed old equipment from accounts.

Completed scheduled installations of ADT equipment.

Managed Salesforce to gather customer’s information to troubleshoot issues.

Ellis County Elections Asst. Elections Administrator March 19, 2020 – Sept 3, 2021

Installed, setup and tested laptops with Jar Files; while verifying names, address, and party.

Reviewed documents for accuracy and state/federal laws.

Received and processed payments from candidates and voters.

Proofread ballots for accuracy and tested ballots in voting and counting machines.

Sorted and input data of voter registration, absentee ballots, updated names and addresses, and candidate filings.

Managed accounts that were closed, suspended, death certificates, name/address changes, and party affiliations.

Assisted with updating the elections websites with election dates, candidates’ information, office hours, etc.

Calculated timesheets for all 600+ volunteer election workers.

Utilized customer service skills via the phone, email and in person to assist voters with registration, moving, filing for candidacy, updating information, etc.

Matched invoices to purchase orders, then entered and submitted for payment, along with requisitions.

Called over 600 workers to work every election & then generated an Excel spreadsheet to mail to each worker.

Ensured accuracy of reporting Election results and in compliance with state and federal law.

Managed HAVA (Help America Vote Act) & Chapter 19 contract funds.

Generated absentee ballots for out-of-town voters & active-duty soldiers.

Verified voter credentials in database.

DFCS Columbia County Office Manager/Contract Liaison March 18, 2019 – Nov 7, 2019

Rolled out a new On-Boarding Packet.

Setup and attended interviews of potential employees.

Consulted and assisted with hiring decisions.

Received and paid all contracts and invoices on a weekly basis by verifying and ensuring all documentation was in order.

Produced a new filing system for all cases.

Used Smile software to download Purchase Orders for vendor contracts.

Cash handling & petty cash.

Managed Adoptee/Family files for verification and accuracy.

Examined packing list to purchase order of items purchased for accuracy.

Signed for deliveries, unpacked, stored, and updated inventory spreadsheet.

Worked Shines software to lookup DFCS Cases and Case Manager information.

Reviewed spreadsheets that housed data for children, parents, adoptions, and fostering.

Gathered and controlled inventory of supplies, equipment, and furniture.

Handled all the in-office technology issues to include laptops, desktops, printers, postage machines, etc.

Attended meetings, took, and read minutes.

Handled HR duties for our branch (payroll, vacation/leave, training, job posting, tracking resumes, screening applications, choosing candidates, scheduling interview, conducting interview, and hiring the employee with a phone call and paperwork).

Handed daily operations and complaints in the absence of the Branch Manager.

Daily interactions with staff, customers, children, and families.

The Family Y Executive Office IT Director June 14, 2004 – July 31, 2018

Designed an IT Room: 3 servers (domain, exchange, file)

Implemented WIFI, access points, and gigabyte PoE injectors at 20 locations.

Upgraded and transitioned our network hardware to include Office 365 and MS Azure

Implemented 3–5-year computer/software rotations.

Generated a new IT Request Ticket Queue using Zendesk.

Redesigned our website to make Mobile Friendly for handheld devices.

Repaired and resolved issues remotely using LogMeIn Remote Desktop Software.

Performed active directory login and email access using SCCM.

Applied Software patches.

Connected 20 locations via VPN, to included SonicWALL’s.

Worked with Hyper-V Server Manager (Virtualization).

Implemented smart tv’s and web conferencing (Zoom, Skype, WebEx, and Go to Meeting).

Knowledge of iPhones, Mobile Devices, Androids, Windows, and Mac OS.

Coordinated and assisted on the installation of HR software (Kronos, Paycom, and SGA).

Instituted security cameras at 20 locations.

Troubleshooted and repaired Apple and Android devices.

Opened ports for outside vendors.

Performed safety measures by introducing Barracuda Data Protection & Firewall to our network to prevent security vulnerabilities and network breaches.

Implements and designed IT policies and procedures.

Executed daily backups.

Detected, troubleshoot, and resolve work-order tickets and inventory needs.

Oversaw an I.T. annual budget/expense of $550,000.

Performed internal audits of hardware, software, and MS Licenses.

Generated reports using Google Analytics.

Software and hardware troubleshooting.

Managed all I.T. equipment and inventory (receiving and disbursing).

Audit equipment for outdated and damaged equipment.

Instituted POS machines at 20 locations (barcode scanner & credit card/check scanners).

Upgraded our phone systems to VOIP phones at 20 locations.

Instituted a Printer/File Server to allow network printing.

Managed a team of 2 staff members that held down 20 locations due to my supervisory skills and team.

Emmanuel Faith Tabernacle Christian Center Church Secretary Aug 17, 2009 – Sept 1, 2019

Designed a spreadsheet to input, track, and audit member tithing, then sent tithing statements to all members.

Created a database and a church roster for all members and visitors.

Assisted with home visits and outreach.

Implemented handouts to help members and visitors in need of assistance (i.e., WIC, Medicaid, childcare, food stamps, etc.).

Assisted with establishing Bylaws to govern the church.

Designed PowerPoint Slides for Sunday worship.

Devised a church website an incorporated PayPal for absent members to give financially when away.

Setup technology at the church with Wi-Fi, computers, and network printers.

Incorporated monthly newsletters and church bulletins.

Instituted live video of the church service for Church service and Bible Study.

Started a women’s group at church where the women can learn and fellowship together.

Create flyers, certificates, and documentation for the church.

The Family Y Accounting Assistant June 14, 2004 – January 4, 2008

Assisted the CFO with budget and forecasting for all department heads.

Utilized CCC and SGA Accounting Software productively that invoices were input correctly.

Processed bank accounts and credit cards statements.

Sorted expenses and expenditures into the correct accounts using General Ledgers.

Accelerated month-end closing.

Provided timely and accurate reports to my supervisor.

Assisted the CFO in establishing financial standards.

Re-organized filing system.

Worked a 5-branch location as the only accounting staff outside of the CFO.

Maintained accurate budget and financial records.

Reduced paperwork by 25% by converting accounting procedures to electronic form.

Processed invoices, entered data, and cut checks for all vendors every 2 weeks.

Monitored reports and General Ledgers that assisted in passing our yearly audits.

Ensured compliance with taxation legislation.

EDUCATION

CAMERON UNVIERSITY 2800 W Gore Blvd Lawton, OK 73505

G.P.A. 3.25 BS in Computer Information Systems Graduated: May 2003

COUNCIL FOR PROFESSIONAL RECOGNITION

Associate Degree Baumholder, Germany Graduate: September 6, 1997

STUART SCHOOL OF BUSINESS 2400 Belmar Blvd Wall, NJ 07719

Diploma with Honors Executive Secretary Graduated: April 7, 1995

RG

Contact this candidate