IKRAM NKHILI Objective

Operation specialist

To join an organization, which provides an environment where I can utilize my

talent gained through study and experience, develop leadership and enhance

creativity, thereby leading to professional and personal growth.

Education

Specialized Technician Diploma 2017 - 2019

IMPAL: Logistics and Aviation Institute, FEZ

accounting studies 2016 - 2017

OFPPT, FEZ

Personal details

Law Studies 2015 - 2016

IKRAM NKHILI Sidi Mohamed Ben Abdellah University, FEZ

Baccalaureate degree in Literature 2014 - 2015

adzjp9@r.postjobfree.com IBN HANIE, FEZ MOROCCO

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Employment

LOT COMMUNAL SIDI

MAAROUF MOROCCO CASA Operation specialist Mar 2022 - Present

BLANCA ARROW ECS, CASABLANCA, MOROCCO

Managing day-to-day purchasing of I.T. software and hardware equipment.

Interacting with customers and suppliers, answering questions, and resolving

Skills issues.

Ordering supplies and maintaining inventory levels.

Computer skills Assisting with the implementation of new processes and procedures.

Tracking and reporting on operational performance.

Communication skills updating daily reports and sharing them with management/teammates.

Training new employees and ensuring that company rules are followed.

Organizational know-how

Sales consultant 2019 - 2020

Collaboration talent

TRAVELEX, Dubai, UAE

Problem-solving abilities Provide foreign exchange services to a wide range of customers.

Provide product and service information to customers and place customer

Possessing a good team orders in the computer system.

spirit Document all transaction information according to standard operating

procedures and report Currency Transactions to the team manager.

Customer Service Skills Answer incoming calls and respond to customer’s emails.

Management and resolve customer and staff complaints and identify and

Languages escalate issues to supervisors.

Report Suspicious Transactions.

Receiving and sending Western Union transactions.

Arabic

Sales associate 2019 - 2020

English

APPAREL COMPANY, DOHA, QATAR

French Greeting customers, and providing outstanding customer service.

Dealing with any and all customer questions about the products and services

Spanish the company offers.

Helping the customer with returns, refunds, and resolving common

.

complaints.

Operating cash registers, managing financial transactions, and balancing

drawers.

Interests Overseeing pricing (specifically on sale items) and stock control (stock

provisioning in store).

Travel Send daily/ weekly reports to the management.

Dance

Internships

Sport: Swimming, volleyball,

Internship as as an Import-export sales Jun 2018 - Aug 2018

assistant

G3A SERVICES Company, CASABLANCA

Contact suppliers in France and Italy by email orphone.

Ask for quotes and delivery times.

Participate in the identification of potential suppliers.

Participate in the negotiation process at the time of purchase.

Track purchases from suppliers, carriers, and freight forwarders.

Internship as ground agent Apr 2018 - Jun 2018

ROYAL AIR MAROC, FEZ AIRPORT

Keep clients up to date with any changes in flight schedules

Arrange facilities for passengers including PRMs

Ensuring safety and security during the boarding process

Advise clients on travel arrangements, e.g. visas and passports

Certificates

LOGISTIQUA certificate Apr 2018

For participating in LOGISTIQUA international event.

The title of this research is: “GROUND SUPPLY CHAIN MANAGEMENT FOR

AIRLINES”

certificate of appreciation Aug 2019

for achieving the highest multiple and highest average per customer for Qatar

region

Contact this candidate