Service Providers Customer
Resume:
Chandra Collins
Email: adzjp7@r.postjobfree.com
QUALIFICATION HIGHLIGHTS
● Strong analytical, verbal and written communication skills.
● Experienced professional with technical, customer service and operations experience.
● Effective leader with the ability to communicate with both technical and non-tech users.
● Keen understanding of business challenges and how to translate them into solutions.
● Extensive MS Excel including working with formulas PROFESSIONAL EXPERIENCE
BeyondTrust Corporation July 2021 - Present
Lead Order Management Specialist
● 1st level of contact for process questions from Order Management team and sales reps.
● Provide support for any orders greater than $500K for seasoned OM Specialists and $150K for new OM Specialists and review deals for accuracy prior to closing.
● Maintain the All Open Fulfillment Request queue to ensure it stays clean.
● Resolve fulfillment issues and gather required documentation needed for close.
● Manage Sales Helpdesk ticketing system to ensure it meets 24-hour SLA.
● Manage OM processing queue to ensure it meets 24-hour SLA.
● Train new OM specialists on policies and procedures.
● Weekly One-on-One with new OM specialists.
● Communicate and troubleshoot with third-party shipping vendor on shipments and facilitate appliance RMA’s.
● Special projects as requested.
BeyondTrust Corporation Oct 2019 - July 2021
Order Management Specialist
● Receive and review sales orders for accuracy and completeness according to company policies across all product and order types and close/submit to fulfillment within established company SLAs
● Work with sales teams to resolve fulfillment issues and gather required documentation needed for close
● Provide administrative support to the sales team and assist with quoting
● Monitor help desk mailbox and answer related order management questions from sales team, renewals team, customers, and internal stakeholders
● Work cross-functionally with team members inside and outside the order to cash function
● Adhere to best practices and efficiencies within the company The Home Depot June 2016 – Oct 2019
Pro Business Coordinator/Account Manager
● Work with stores, vendors, carriers and Supply Chain for any project-driven special purchase orders.
● Analyze business needs of Pro Managed Account customers to sell products.
● Negotiate pricing of bulk item purchases.
● Provides complete end-to-end order fulfillment which includes tracking orders.
● Create sales quotes using multiple HD applications and/or outside sources to get best pricing for orders.
● Provides follow-up communication to customers and stores regarding the status of the order.
● Backup to supervisor in her absence.
● Trains new employees on team processes.
● Processed 4500+ orders which resulted in over $2 million dollars in sales. The Home Depot November 2014 – June 2016
Sourcing Onboarding Support Specialist - Contractor
● Managed 30+ providers across multiple parts of the US simultaneously using Salesforce.com.
● Initiated the onboarding process for potential Service Providers into The Home Depot Service Provider Network using snail mail campaigns, email marketing and social media.
● Assisted potential Service Providers into the Compliance phase of onboarding by ensuring all required documents such as W9, Federal EIN, Insurance, etc, are received and accurate.
● Interpreted and manipulated Microsoft Excel data provided by the Service Providers using the VLookup formula to determine service coverage area.
● Created business processes to streamline email communication to Service Providers.
● Provided metrics and weekly status reports on Service Provider updates to Senior Management.
● Built the Service Provider network to 250 providers in a year. The Home Depot March 2014- November 2014
REO Business Coordinator - Contractor
● Followed highly scrutinized process for inputting product description and costs for Freddie Mac @ 5 bids into HomeStepsConnect. Requires cost calculations on some line items before it can be entered. Review and resize before photos received from Service Providers.
● Entered line item product description and costs for Fannie Mae.
● Worked to become a Subject Matter Expert on all processes within the Premier Asset Services system and team.
● Upload, submit and enter line item product description and costs for Premiere Asset Services bids into Aspengrove iVendor. Attach before photos received from Service Providers.
● Read, classified and updated project notes from service providers.
● Reconciled bid and change order approvals in Salesforce.
● Learned and mastered over 5 different accounts in less than a year. Bank of America / Rose International July 2013 – March 2014 3rd Shift Weekend Lockbox Operator - Contractor
● Responsible for running payments in a high volume production driven environment.
● 14000 KSPH with near 100% efficiency.
●
EDUCATION
Clayton College & State University US-GA-Morrow, BS - Computer Information Systems Responsibilities
• Gather and input data in database, and verify accuracy of valuable company information
• Review data for errors or redundancies, make corrections, and check outputs
• Research information needed for completing documents with minimal oversight
• Analyze and use data from automated information aggregators to update database
• Create systems and processes to efficiently capture information, and coach team members on usage
• Generate reports, store outputs in database, and perform backups
• Scan and print files when requested
Required skills and qualifications
• Experience in data entry
• Superb written and verbal communication skills
• Fast typing ability, with an eye for accuracy
• Proficiency with spreadsheets and online forms
• Ability to maintain confidentiality of company information
Contact this candidate