Customer Service Data Entry
Resume:
Associate's Degree:
Lackawanna College
Scranton, PA
High:
Academic
Valley View High School
Archbald, PA
adzjo6@r.postjobfree.com
Old Forge, PA 18518
Skills
• Issue Resolution
• Reliable and Responsible
• Problem-Solving Abilities
Calm and Professional Under
Pressure
•
• Multitasking and Prioritization
• Upbeat and Positive Personality
• Teamwork and Collaboration
• Data Entry
• Customer Service
Strong Interpersonal and
Communication Skills
•
• Microsoft Suite
• POS Systems
• Detail-Oriented
Education And Training
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Turkey Hill Minit Mart - Cashier
PA
07/2022 - Current
Duties included but not limited to the following:
Paper Magic Group/IG Design Group - Operations Specialist/Account Manager Moosic, PA
10/2014 - 01/2023
Responsibilities consists of but not limited to:
Sheetz - Cashier/Crew Member
Mary C. Eisele
Summary
Experience
Trained new team members in cash register operation, stock procedures and customer services.
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• Processed sales transactions to prevent long customer wait times. Operated cash register or POS system to receive payment by cash, check and credit card.
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• Used suggestive selling techniques to promote add-on sales.
• Verified customer age requirement for alcohol or tobacco purchases. Preserved appearance of store by arranging and replenishing displays and merchandise racks.
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Delivered high level of customer service to patrons using active listening and engagement skills.
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• Helped with purchases and signed customers up for rewards program.
• Collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
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• Obtaining quotes for customer programs for our seasonal/everyday products; Creating items specification sheets for production purposes for items being manufactured overseas;
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• Reviewed customer orders to ensure accuracy
• Requesting artwork based on customer specifications for approval
• Monitoring manufacturing/shipping to ensure on-time delivery to customer Participated in weekly conference calls providing updates and feedback on customer accounts
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• Assist sales manager with any customer related issues Dickson City, PA
03/2017 - 04/2018
Duties included but not limited to:
Family Dollar - Cashier
Old Forge, PA
01/2017 - 05/2017
Duties included but not limited to:
Paper Magic Group - Senior Product Line Specialist Moosic, PA
01/2005 - 01/2014
Sr. Product Line Specialist/Product Specialist:
• Welcomed customers, offering assistance to help find store items.
• Accurately made change for cash transactions.
• Maintained work area and kept cash drawer organized.
• Processed sales transactions to prevent long customer wait times. Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
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• Checked personal identifications during alcohol and tobacco sales.
• Assisted customers by providing information and resolving complaints. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
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Kept check-out areas clean, organized and well-stocked to maintain attractive store.
•
• Processed sales transactions to prevent long customer wait times. Operated cash register or POS system to receive payment by cash, check and credit card.
•
• Used suggestive selling techniques to promote add-on sales.
• Verified customer age requirement for alcohol or tobacco purchases. Preserved appearance of store by arranging and replenishing displays and merchandise racks.
•
Delivered high level of customer service to patrons using active listening and engagement skills.
•
• Answered customer questions and provided store information.
• Discounted purchases by scanning and redeeming coupons.
• Processed refunds for worn, damaged and broken merchandise.
• Oversaw the workload of other Product Line Specialists
• Training of new hires in Product Line Specialist role
• Helped to develop new processes to help with workflow Responsible for item/UPC number assignment for stock/customer specific product by our company
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Item set up as well as Bill of Material entry into JD Edwards system for stock/customer specific product
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• Requested customer specific packaging artwork for customer programs Participated in weekly production meetings to provide updates on customer programs
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Updated item information/bill of materials as necessary based on updated information
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Additional Information
• References can be provided upon request
Contact this candidate