HASEEBULLA SHARIEF

Lincoln, RI 401-***-**** adzjo0@r.postjobfree.com linkedin.com/in/haseeb-sharief SENIOR INFRASTRUCTURE TRANSFORMATION LEAD

Complex Program Delivery Project Management Architecture and Engineering Results-oriented leader with over 20+ years of global experience in delivering IT infrastructure Services, technology and software delivery management, Product Development, Client Data Protection, Security Risk Controls and Governance, helping clients transform their Infrastructure and led global diverse teams on transition, engineering, migration, advisory engagements and recognized with North America Oscar Award for leading with delivery excellence, confidence, and humility. Motivated to help clients reduce cost and technology debt, decrease exposure to risk and improve services. CAREER HIGHLIGHTS

• Certifications in Microsoft Azure AZ-900, Cisco – CCNA, CCNP, CCIE (W) in Routing and Switching, Microsoft, ITIL v4 certified, Certified SAFe Agilist 6.0, Agile Scrum Leadership Executive Certified and OSHA certified to comply with security standards. Pursuing AZ-305 Azure Solutions Architect Expert Certification with exam due on 2nd week of September 2023 and Aviatrix Multi Cloud Certification with exam due end of September 2023 and CISSP in December 2023.

• Deep expertise in Network Architecture & Engineering, Firewall Migrations, QoS deployments for AF4 CoS, Driven Cyber Security Programs, Azure Cloud Services, Cloud and Infrastructure program and project management delivery managing team of architects, service delivery managers and infrastructure tower leaders.

• Hands On Experience Leading Cloud Migration and Application Portfolio Rationalization (APR) in Cloud modernization planning and assessment using cloud migration methodologies/tools.

• Agile Product Delivery: Continuous Delivery Pipelines with DevOps, PI Planning, ART Backlog, Design Thinking, Lean Portfolio Management, and tools used are Kanban, Rally, Jira, Azure boards for tracking of user stories / features

/epics.

• Managed end to end governance responsibility and overseeing the management, communication, escalation, investigation, and resolution of Major Incidents including Major Incident Reports (MIR), business updates, calls and discussions are timely and of sufficient quality as well as identifying and resolving conflict and bottlenecks.

• Led health care application migration in large scale complex environment such as LEADS, OSI PI and SQL LIMS and coordinated with cross functional teams and vendors in creation of technical playbooks, migration workshop deck, cutover plans, and prioritizing of changes.

• Platform Owner: Managed SAP platform by providing strategic direction and tactical prioritization, balancing the needs of the platform and the needs of the business for new capabilities that includes maintenance, enhancements, standards, external and internal security audits and ensuring the integrity, reliability, security, migration to cloud service providers and governance of the HCM platform.

• Experienced in delivering end-to-end complex multiple concurrent programs across business units and large organizations managing financials and budgets of about $60M with 250+ FTEs and above with diverse mix of teams across geography to offset challenges in IT Global Operations and Security Compliance, Service Delivery and Infrastructure Managed Services through intelligent automation and AI capabilities.

• I held several complex program management and delivery management leadership roles responsible for defining entire portfolio vision, turn strategy into successful operational reality and roadmap with hands on experience in all stages of SDLC and Agile product management.

• Involved with strategic planning regarding technology direction, analysis of operational and business processes, defining the scope of technology initiatives, analysis of operational consolidation, and other activities that can benefit from bringing a fresh view to complex issues to achieve bottom-line results.

• Strengths highlighted by leaders and team members – “Haseeb brings many strengths to the team, including Leadership - Clarity of purpose - Focus on results – Client focused - Willingness to help other team members grow - Business focused - Deep technical skills - Solid communication skills.”

• Pre-Sales Consulting Practice Contribution: Driven end-to-end solutioning for infrastructure projects, including both on-premises and cloud environments. Collaborated closely with the sales team and capability to provide technical guidance in solutioning and work with infrastructure technical architects to respond to requests for proposals (RFPs) and create statements of work (SOWs), structure proposal as per client required format and on pricing models. o Participated in solution design processes to validate and sign off on specific solution configuration/deal shaping to ensure delivery capability will achieve client expectations. o Supported sales opportunities and validate expected delivery capability using questionnaire and running solution to the client during orals.

o Estimation of new services/contracts and sign off on commitment to proposed SLA. o Partner with Mobilization leadership and consistently execute standard on-boarding processes. KEY COMPETENCIES

Infrastructure System Integration, Business Transformation, Strategic and Financial Planning, Portfolio, Program and Project Management, Agile, Information Security CDP compliance, Change Management, Major Incident and Crisis Management, SLA/KPI creation, Process Improvements, Application Migration, Client Account Management, Solution Architecture & Pre-Sales (RFP/RFI/SoW/QA/Pricing), Due-Diligence, Process Consulting, Vendor management, Project Governance & Stakeholder Management, Architecture and Engineering, Quality, Test Management, Risk Management, Rally, Jira, Kanban, DevOps, MS Project and Visio

DOMAIN SKILLS

Application Migration & Cloud Infrastructure Modernization/Planning, Cloud Strategy & Assessment, Cloud Wave Management, Microsoft Azure AD B2B Integration, Infrastructure Access Management, Cloud Transformation Build, Infrastructure Managed Services, Video Collaboration, Network/Firewall Migration Management, Data Center Upgrades, Capacity Planning & Provisioning, Routing and Switching, Security Controls INDUSTRY EXPERIENCE

Life Science, Telecom, Financial, Travel, Airlines, Petroleum, Chemical, Manufacturing PROFESSIONAL EXPERIENCE

Tata Consultancy Services (TCS), RI March 2023 – Till date Delivery Lead Client: CVS Health (Retail Pharmacy)

• Overseeing the end-to-end release management process, budgets, capacity planning, estimation, application modernization towards journey to cloud from existing monolithic architecture for Rx Connect, ensuring smooth and timely delivery of software releases across multiple projects known as Agile Release Trains (ARTs) and collaborating with VPs/Directors/business leaders, offshore development, product owners, PMs, Scrum Master’s, developers and working with various vendors during various stages of Define, Design, Build, Test, UAT, PI Planning, tracking of defects, backlog, closure and ensuring successful delivery in sprints.

• Responsible for ensuring the team follows and adheres to Agile processes and practices for continuous growth and improvement of the team by tracking metrics to show impact and outcomes to senior leadership.

• Cloud Evaluation and Application Modernization from Monolithic Architecture to microservices by domain/product/services and driving POC activities for Anti-Corruption Layer, Elastic Search and UI/UX transformation.

• Driving Generative AI use cases initiative for drug discovery and TPRR. ACCENTURE, Boston, MA August 2009 – November 2022

Senior Infrastructure Transformation Consulting Executive NA Cloud First 13+ years of experience at Accenture, Leading program and project management capability for Cloud and Infrastructure delivery for various global clients and supporting Accenture CIO programs. Global Senior Service Delivery Lead

• Responsible for the entire Major Incident Management service provision, being accountable for resolving the outage via workaround or permanent fix and owns all contractual relationships for end-to-end management of all IT major incidents with a proven track record in restoring critical business services. Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls. Managed incident managers through complex, high-pressure incidents leveraging technology to issue all communication and providing key stakeholder management.

• Effectively engaged and influenced people at all levels: from front-line team members to VPs, communicating continuously to partners throughout the organization, including C-level executives.

• Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these actions are completed by technical teams and vendors to minimize service impact.

• Led, Triage and analyzed major incidents or escalation using the data gathered via an ITSM application (Service- Now). Minimized the impact of service interruptions and ensured that an appropriate incident manager/major incident team/management group are in place to manage a major incident.

• Collaborated with all queue managers and service teams to identify enterprise support needs and assess potential issues. Ensured that all incidents are worked and resolved within the established SLAs. Performed ticket trend analysis for quality, continuous improvement and identify reoccurring trends.

• Ensured that stakeholders are well-informed of service interruptions, degradations, and resolutions.

• Post Incident Reviews conducted, analyzed and process streamlined as applicable.

• Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews.

• Supporting and nurturing process improvements and knowledge base improvements

• Continually maintaining and developing tools and resources to manage major incidents effectively track CIs

(components and/or services) to incident records affected by service interruptions.

• Providing periodic major incident metrics reports during weekly service review/performance meetings Managed all infrastructure service management activities on behalf of the delivery organization that included:

• Data Center Operations (On-premises servers, Cloud, Storage, Back-up, and Database Management)

• Network Management (Data & Voice Management Services)

• End User and Collaboration Services (Laptops, Desktops, VDI, Mobile Devices and 0365 collaboration platform

• Service Desk and Remote Technology Support (Level 1 English Service Desk Support and Level 1.5 Remote Technical Support)

• Service Management and Governance (ITIL Processes – IM, PM, SRM, CM, ITAM, SLA & Reporting)

• Tools and Automation (Leverage myWizard automation platform along with retain tools from client portfolio)

• Led cross functional plan to improve applications stability, resulting in 40% decrease in unplanned down time and 20% reduction in major incidents.

• Reduced delivery process cycle time resulting in $1M of annual saves and closure of several operational risks and gaps.

• Led the transition of support and maintenance for over 600 applications to a 3rd party strategic provider with no impact to customer service or system stability.

• Improved stability and optimized capacity of on-premises Citrix Virtual App resulted in reduction of 80% incident tickets

• Collaborated with Product Management, Architecture, Engineering, and business partners to execute product strategies.

• Responsible for all client space build out/decommissioning which includes move, add and change activities with over 5000 user moves completed, which included site surveys, cross connect plans, infrastructure design support of IDF/MDF cabling and labor oversight through field engineering support.

• Led the network automation team where objectives included attending meetings and owning customer facing action items, reviewing incident data for potential automation candidates, mentoring network resources and working with network operations to ensure the operations team met monthly/quarterly SLA. Created automation scripts for network devices using Ansible to reduce time spent on repetitive tasks. Automated network configuration on switches and routers, reducing the time to deploy video conference units and automated testing on blades to verify QoS packets are preserved end to end during ORT process on ATT and BT circuits.

• Deployed Aruba RAP devices with ZTP (Zero touch provisioning). Gathered MAC addresses from clients at remote sites, setup VLANs with ip helper address of our monitoring appliances and setup DHCP scopes with requisite options. Ensure deployment was completed correctly by using Ansible to SSH into the devices and perform show commands auditing various parameters of the configuration.

• Collaborated with automation product managers/ product owners to forecast, plan and manage the development resources.

Oversight in career management activities for counselees, mentees, direct reports, and team members consisting of 8~12 direct reports and in-direct reports overseeing resources recruitment, appraisal, up-skilling, coaching / project deployment. Collaborated with business partners, vendors, and development resources in a matrix reporting environment to define and direct project goals, objectives, critical success factors, milestones and risks. Facilitated project success through critical thinking, problem solving, negotiation, persuasion and communication, trade-offs with other leaders to remove impediments for team and focused on client value creation. Program and Project Management Director – CIO IGA Security Governance Led migration of 60,000 Client IDs to Azure B2B integration of external identities and offset the cost of 0365 licensing cost to tighten security posture for Identity Access Management Security Compliance with savings of $750,000. Managed the delivery and execution of project including the development of project plans, project schedules, risk management plans, resource plans, wave planning and daily management of project deliverables.

• Fully supported the Agile/Scrum transformation with multiple hats as Product Owner and Service Director, by managing and prioritizing Product Backlog, help team remove org. impediments, managed sprint alignment, and releases using DevOps Processes and Kanban boards. Built strong self-organized, self-managed, high performing Agile teams with innovative thinking and continuous learning mentality. Site to Site Program Management & Migration Director Led Global Health Care Client Company in Wilmington, Delaware. Provided leadership and oversight for program design, capacity planning, execution, and management for large scale complex environment such as LEADS, OSI PI and SQL LIMS apps. Completed site to site applications migration scope for sites designated by the project. E2E delivery ownership and manage PMs (oversee deliverables, schedule, risk/issues and keep an eye of budget) to drive customer satisfaction with speed and agility and cost to serve. Engaged with various infrastructure towers to manage delivery and execution of required site tasks - coordinated with teams (TCOM, Security, Server, Storage, Backup and EUC) to prioritize changes, order, creation of technical playbooks, migration workshop deck, cutover plans, conducted client workshops internal and external site reviews, and delivered move architecture excellence.

• Tuned and adjusted myNav Migration templates and manage migrations in myNav migrate tool

• Navigated migration kickoff activities and process requirements to get applications approved through Client architecture, governance, and finance processes

• Managed discovery working sessions and discovery efforts to supplant the usual L1/L2 disposition / BDR factory processes and conducted weekly tower lead meetings and provide weekly status to senior leadership

• Orchestrated activities across all towers including 3rd party providers and managed T-Minus, T-Zero and T-Plus user communications

• Created integrated and sequenced hour-by-hour plan through workshops and working sessions

• Drove command center activities thru T-Zero and into hyper care period

• Conducted lessons learned sessions and apply to future migrations as applicable HXM Platform Owner and SAP Client Service Delivery Lead Led SAP GCS CIO Cloud Network Delivery for HXM delivery. Responsible for the roadmap, prioritization of the product backlog and tactical value delivery in the product lifecycle. Extensively worked on SAP Services in complex IT landscape, SAP related Project deliverables using JIRA align experience, Architectural solutions, Vendor Management, Infrastructure Audits with external vendors & Service Management. Engaged with a broad range of suppliers, internal and external stakeholders and other groups and teams, owning the end-to-end operating model of HXM delivery, integration of Fiori launch pad application with HCM payroll team and supported on-prem migration to cloud hyperscalers such as AWS, GCP, Azure and part of initiation and planning at large global program level for HXM Platform. Client Solution Architect (UK/EALA – Travel Industry) Led the definition, design and documentation of technical environments, requirement gathering, translating business requirements to solutions, cost estimation and FTEs required for deploy solution. Conducted analysis of alternative architectures, created architectural standards, defined processes to ensure conformance with client standards, institute solution-testing criteria in staging environment, helped deal shape teams during bidding process by creating response materials to RFI/RFPs, presenting business case in NBM internal and external reviews with MDs.

• Optimized WAN infrastructure and reduced annual billing to the client of about 120,000 pounds for the circuits that were oversubscribed during non-peak business calendars.

• Reduced SLA of 20 days to 10 days by developing industrialized approach for all network project work orders. This significantly helped the organization to respond a greater number of RFPs received from the customers with limited timelines.

• Created RFP to client for wider support across Europe location during acquisition of new travel company by evaluating all existing aging infrastructure components for site standardization.

• Led transition engagements in Germany, France, Belgium and Netherlands across various infrastructure towers and successfully handed over to offshore delivery center to support operations by providing technical run playbooks. Global Collaboration Program, Project and Service Management Lead – CIO Leading strategy include developing/maintaining internal product roadmaps, pricing/recovery models, operations forecast, defining/prioritizing project work with optimized savings of $500K Deployed range of collaboration products (Cyviz, Igloo Surface Hubs, Beam Robots, Remote Access Points (RAP). Supported deployments of 22 models of systems across 8 products / supported refresh VC migrations Cisco/Polycom to support the productivity needs of Accenture’s global workforce of 500,000+ employees.

• Drove efficiencies in process execution enabling the ability to scale infrastructure without need to scale staffing at the same pace during CIO planning.

• Implemented QoS standard changes on network infrastructure in the path of VC traffic and tested QoS packets are classified, marked, and preserved end to end with AF4 class of service.

• Managed deployment of the Cisco Telepresence Video Conferencing sites, which involved project management for various multiple deployment sites concurrently which involved initiation, planning and implementation services::

- Network Requirements Validation; Network Path Assessment and Site Remediation Implementation

- Network Implementation Plan Development; Telepresence Solution and Site Acceptance Plan Development

- Telepresence Endpoint Site Implementation and QoS Testing through point-to-point testing across ATT and BT circuits, Madrid, and Sterling MCU / TP bridges.

Network Transformation Director – Global Site Standardization Led large network transformation initiative for a petrochemical client across North America on an extended Site Standardization journey end to end to improve security and enhance visibility into its global network infrastructure and IT assets. The Global Site Standardization project established site security, configuration, and hardware standards to all for efficient centralized management, control, and monitoring as well as pave the path for separation of process networks and provide the means for the implementation of network access control (NAC) remediation and to implement security controls in Critical Manufacturing Systems which included cyber security initiative across 15 North America sites and replaced aging infrastructure with Cisco and Palo Alto Devices.

• Drove new processes, systems, tools, and technology to streamline, improve, and extend the quality of user-related services across client base.

Tech Mahindra, Bangalore, India January 2008 – August 2009 Solution Network Architect – Infrastructure Enterprise Solutions Responsible for end-to-end network business - offering and capability development, pre-sales and solutioning, engineering, architecture, projects and managed services delivery. Seasoned presales professional with in-depth experience in responding to RFP/RFI for different geographies. Excellent at analyzing the competitors and produces streamlined technical solutions meeting stringent timelines. Involved in final presentations to the client during the final stages of bidding and worked on infrastructure proposal ranging up to USD 50M. Maintained professional and good working relationship with following client projects.

• Ethiopian Airlines (Addis Ababa)

• Bank Muscat International – Bahrain (Middle East)

• Solarfun Power Holdings – China

• Forteq Group (Leading Healthcare and Automotive Group) – Switzerland

• Punjab & Sind Bank, Syndicate Bank (Nationalized Banks in India)

• COLT Telecom – India

ADDITIONAL RELEVANT EXPERIENCE

SABIC, Al-Jubail, Saudi Arabia Senior Network Consultant (JCI Services) 2004 – 2007 Saudi Aramco Oil Company, East Province, Saudi Arabia Sr. Network Specialist (Jeraisy Services) 2002 – 2004 Dell International Services, Bangalore, India Technical Support Specialist 2001 – 2002 PCS Industries Limited, Bangalore, India Network Support Specialist 1999 – 2001 CERTIFICATIONS

Cisco Certified Internetworking Expert (CCIE) Routing / Switching Written Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate (CCNA) Microsoft Certified Systems Engineer (MCSE) Azure Certified AZ-900 Microsoft Certified Professional (MCP) ITIL V4 Certified in IT Service Management Certified SAFe Agilist 6.0 Certified Agile Scrum Leadership Executive OSHA.

HONORS AWARDS ACHIEVEMENTS

• Awarded 10,000 celebrating points for Leading with excellence, confidence, and humility

• Received North America Oscar Award Winner for Delivery Excellence from Accenture Senior leadership

• Awarded APAC ISIS TechIdeol 2012 for reaching in top 6 short listing selections during culminating event held across various APAC delivery centers in Accenture. This contest focused on driving innovation with business merits like ease of implementation, originality of idea, cost savings and return on investment projects.

• Optimized WAN infrastructure and reduced annual billing to the client of about 120,000 pounds for the circuits that were oversubscribed during non-peak business calendars.

• Reduced SLA of 20 days to 10 days by developing industrialized approach for all network project work orders. This helped the organization to respond to a greater number of RFPs received from customers with limited timelines.

• Awarded Accenture Celebrates Excellence (ACE) for demonstrating behavior aligned to the culture and bringing fresh view to complex network and building network capability within Thomas Cook Project.

• Executed critical firewall migrations from Accenture India Offshore delivery center in Bangalore for a client in UK successfully with stringent timelines from Checkpoint to Juniper SRX 3600 gateway. Ensured minimum downtime with

“Big Bang” approach.

• Received frequently celebrating reward points for value creation and to keep high standards of delivery services.

• Honor of Certificate awarded by Satyam Senior Vice President during September 2008 for Invaluable Contribution towards handling end-to-end delivery of network & security projects.

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