Customer Service Operations Manager
Resume:
Norma Saenz
**** ******** ***** ****. **** #*
Harlingen, Texas 78550
Phone: 956-***-****
E-mail: adzjnb@r.postjobfree.com
OBJECTIVE
My goal is to bring the experience I have gained and maintained in the last 30 years to an organization who strives to provide excellent customer service and ultimate efficiency to the clients served in their community.
EDUCATION —
EXPERIENCE
St. Joseph High School
1980, Diploma
Texas State University
1980-1981
Texas Southmost College
1981-1982
09/2021 – 01/2023
Executive Administrative Coordinator • Development Corporation of Mercedes, Mercedes, TX
Responsible for administrative and operational tasks for the City of Mercedes Development Corporation and support to the Executive Director
Responsible for purchasing of supplies and materials for the office and all recruitment activities
Prepares agenda items, presentation materials and minutes for DCM Board Meetings and City Council
Manage reporting for USDA IRP/RBEG lending activity, Texas Leverage Fund and VTX Bond
Arranged detailed travel plans, itineraries, and agendas
Compiled documents for travel related meetings
Point of Contact for internal and external constituencies
Liaison to the Mercedes board of directors and staff
Managed Mercedes social media page and the official DCM website
09/2007 - 09/2020
Operations Manager • Investor Loan Services, San Benito, TX
Worked closely with Senior Management in fulfilling all responsibilities of investor contracts to include, but not limited to contract initiations, modifications, and compliance of remittances and all escrow functions. Managed the payment of annual taxes and insurances for investor accounts
Managed annual end of the year fiscal project for 13 years
Responsible for managing office staff of 3 employees which included Customer Service Department
05/1994 - 09/2007
Agent • Insurance • Farmers Insurance, Harlingen, TX
Managed office and sold and negotiated life, property, and automobile insurance to match the needs of clients.
KEY SKILLS —
COMMUNICATION
Customer Care
QuickBooks
Crystal
Systems Management
Office Management
Canva
Power Point
Meta Business Suite
Like in any workplace, communication is key. We all have to be on the same page and listen to each other to be as efficient as possible when conducting daily activities. The message must be clear and concise without room for interpretation. Direct messages benefit everyone, and it’s something to rely upon to better myself and the company.
LEADERSHIP
As an operations manager, it is vital to organize and lead your team in the work environment. Leading by example is the best way to break through and show others the type of energy that works best in any office. The ability to listen to your staffs ideas will build a foundation of trust amongst the team. These are all qualities I strive to exhibit on a day to day basis.
REFERENCES
Jean Bruner (Co-Worker)
Business Accounting Manager
121 Prosecco Path
Leander, TX 78641
adzjnb@r.postjobfree.com
Sandy Amaya (Friend)
Director of Marketing
2910 West Chester Lane
Harlingen, TX 78550
adzjnb@r.postjobfree.com
Felix Marad (Former Supervisor)
Licensed Professional Counselor
P.O. box 371
Sebastian, TX 78594
adzjnb@r.postjobfree.com
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