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Customer Service Cross Functional

Location:
Cleveland, OH
Posted:
September 07, 2023

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Resume:

OBJECTIVE: To secure employment with a dynamic company to use my skills in support of leadership, Mentoring & customer service excellence

Experience

Fleet 1 Logistics – Cleveland, Ohio 2022-

Responsibilities

●24-hour shift trucking to ensure timely loading, securing & delivering of freight for customers that include Amazon and the T. S.A. (Forward Air Freight).

●Identifying safety protocols to ensure safe transit & surety following the compliance of the trucking industry standards.

●Review internal auditing to assure regular scheduling for drivers in-house and external.

●Communicate with customers in a professional and efficient manner to address any concerns or complaints.

General Motors Corporation – Parma, Ohio 2006 – 2020

Senior Quality Craftsman/ Executive Board – Elected Official UAW LOCAL 1005

Responsibilities

●I worked closely with Quality Controls and Enhanced Inspection departments and management of several press metal fabrication department(s) daily.

●I coordinated the responsibly for entire press metal department initiatives and activities within the operation from a BEST IN CLASS daily Quality plant manager’s meeting. This includes understanding the current processes, identifying improvement opportunities to the management team, then leading cross-functional Department Heads to drive GM-GMS improvements as well as maintaining safety compliance. I worked with all levels of management to generate improvement plans, capital improvements, and sustained GM-GMS housekeeping excellence.

●Essential Functions:

● I worked with department managers/on changes for the department and direct GM-GMS principles.

● I worked with Facilities Manager and maintenance teams to coordinate, press readiness, installation and upgrade projects relating to GM-GMS Elements.

● I maintained documentation including photos and scores of daily, weekly, monthly, and quarterly GM-GMS activities entire press department wide.

● I implemented process management/process improvement initiatives following Lean Six Sigma principles.

● I wrote & maintained Standardize Order Processes across the plant departments, developing S.O.P GM-GMS Procedures.

● I supported, scored, posted, and communicated all GM-GMS scores and department improvements.

● Ensuring all safety initiatives are integrated into GM-GM-GMS activities and improvements.

● I lead/drove process changes improvements, through value stream mapping.

● I championed communication between departments at all levels for GM-GMS.

● I facilitated cross-functional teams to achieve objectives.

● I followed and complied with all Environmental Health & Safety policies.

● I worked with the entire production employees on GM-GMS changes for their departments.

●Other areas include environmental planning, teaching and communication.

●I monitored press calibrations and system test with daily job runs on GM-GMS World Class Elements.

Swift Contractors L.L.C – Strongsville, Ohio 2002 – 2022

Chief Operating Officer

Responsibilities

●I managed company financial functions (analysis, pricing management, P&L, payroll, budgeting).

●I spearheaded targeted business-to-business marketing, resulting in significant annual revenue increases over 20%.

●I developed operations, work-site safety and recruitment/staffing programs.

Cleveland State University – Cleveland, Ohio

Masters of Arts -(2024-25)Candidate: Applied Communication Theory & Methodology –Current GPA 3.4

Bachelor of Arts - CUM LAUDE Multiple Graduate(2002)

Bachelor of Art -- History

Bachelor of Art – Philosophy

Bachelor of Art – Communications

MINORS

Economics

Political Science

African Studies

Cuyahoga Community College, Cleveland, Ohio(1998)

Associates of Arts Degree – Liberal Arts Degree

ACCOMPLISHMENTS / Memberships

●Federal Deployment – F.EM.A for National Emergency Services

●Elected Official – Executive Board UAW LOCAL 1005(non-profit)

●NAACP – Criminal Justice / Prison Branch Committee Manager

●Board Member – Cleveland Art Theatre and Star Literacy Group

●Community Action Program Counsel Delegate



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