PROFESSIONAL SUMMARY

Around *+ years of IT experience in Salesforce Development and Administration.

Created Lightning Components, added CSS and Design Parameters which improves performance.

Proficiency in creating efficient and scalable Apex code using best practices, including SOQL and SOSL queries, governor limits, error handling, and unit testing.

Knowledge of configuration and maintenance of security settings such as role hierarchies, profiles, and permissions, setting login hour and IP ranges in compliance with organizational needs.

Expert in development, administration, configuration, Implementation, Integration and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Worked with client-side developers and business analysts in developer t76ping configuration models in the CPQ workflow.

Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Community Cloud, Call center, Chatter & AppExchange applications.

Capable in developing client specific solutions using Apex Classes, Apex Triggers, Controllers and Controller Extension, Components and Test Methods.

Experience in creating Lightning Components using aura framework, creating Visualforce Pages.

Prepared unit test cases using apex test classes and to fulfill the 75% of test cases for the development in Salesforce.

Created Batch classes, Schedule classes & also Integrating SOAP, REST API web services with external systems.

Proficient in creating custom objects, Role based page layouts, Workflow Rules and Approvals, Validation Rules, Custom Reports, configuring OWD and data extraction to various formats.

Performed validation rules, workflows, e-mail services and approval process using customization and Apex.

Experience Working with CPQ to oversee design, estimating, citing, rebates, motivating force and recommendations on any gadgets.

Produce all sales and marketing reports, and work to continually refine new reports and dashboards.

Good exposure to RDBMS, SQL, and PL/SQL, writing SQL scripts for efficient report generation.

Strong experience in deploying Salesforce components across various sandbox and production instance using Change sets, Force.com Migration tool (Ant based scripts) and Workbench.

In-depth knowledge of the Developing Apex code within Governor Limits.

Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.

Experience in Data Loading using Import Data Wizard and Apex Data Loader.

Experience in Salesforce.com Development using Force.com, Visualforce and Apex.

Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets

Worked on Agile Methodology. Experience implementing continuous integration and continuous delivery (CICD) pipelines for Salesforce using Jenkins, Git, and GitHub.

Experience in creating and managing data extensions, synchronized data sources, and data relationships within SFMC, ensuring data integrity and accurate targeting for marketing campaigns.

Strong ETL knowledge of Data Integration, Master Data Management, Data Profiling and Data Quality Process.

Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.

Strong knowledge of SFMC scripting languages, including AMP script and JavaScript, to create dynamic and personalized email content, landing pages, and web forms.

Experience collaborating with cross-functional teams to manage project backlogs, sprints, and releases using JIRA.

Experience working in agile development environments, including Scrum, Kanban, and Lean.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).

TECHNICAL SKILLS

CRM Applications

Salesforce.com, Sales cloud, Service Cloud, Chatter, Communities, Service console

Salesforce Skills

Force.com platform, Apex Language, Apex classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Standard objects, Apex Data Loader, REST API, Workflow & Approvals, App Exchange, Web Services, Reports, Dashboards, custom objects, Force.com

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Force.com IDE(Eclipse)

Deployment Tools

Change sets, CRM, CLM, CPQ, Force.com IDE, Force.com Migration Tool (ANT), Work Bench, Jenkins.

Tools

MS Office, MS Excel, Eclipse IDE, Web Management Console Application, Workbench ETL, Jitter bit, JIRA, ANT

Web Services

REST API and SOAP API

Programming Language

Apex, SQL, Java Script, JQUERY, CSS, XML, XSL, XSD, MVC, J2EE, CVS, ANT.

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

EDUCATION

Bachelors in computer science from Jawaharlal Nehru Technological University, India.

PROFESSIONAL EXPERIENCE

Client: Aetna Feb 2022 – Till Now

Role: Salesforces Lightning Developer

Responsibilities:

Designed and developed Apex classes, controller classes, controller extensions, and triggers to fulfill various functional requirements.

Interacted with various business team members to gather the requirements and documented the requirements.

Familiarity with Service Cloud integrations with other Salesforce products, such as Sales Cloud and Marketing Cloud.

Experience using Salesforce Marketing Cloud to create and execute targeted email campaigns to customers and prospects.

Developed Visualforce pages and Apex triggers to enhance functionality and provided Apex classes and controllers for visual pages.

Created Visualforce pages with Apex controllers, batch Apex, triggers, and scheduled Apex.

Utilized Informatica for seamless integration of data with legacy ERP systems.

Implemented OAuth 2.0 security for REST APIs by integrating with the existing SOAP authentication mechanism.

Developed message flows and sets to handle EDI transaction sets.

Built Lightning components and utilized process builder for development.

Designed workflow rules, tasks, time-triggered tasks, email alerts, and field updates to enable business logic.

Designed and developed custom objects, record types, formula fields, validation rules, page layouts, workflow rules, tasks, emails, and alerts to track customer-related tasks and activities.

Experienced in data migration and integration using Data Loader.

Utilized Data Loader for data insertion, updating, and bulk import/export operations on Salesforce objects.

Extensively worked on Lightning Web Components (LWC).

Migrating existing Aura Components and Visual force page to Lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.

Developed Lightning Web Components (LWC) for Service Console pages.

Created advanced JavaScript and HTML elements for LWC component development.

Migrated Aura components to Lightning Web Components.

Implemented version control practices using Copado, ensuring code and configuration consistency.

Configured Copado's release management features for seamless release planning and execution.

Designed and developed complex data integrations between Salesforce and external systems using Jitterbit.

Configured Jitterbit connectors to integrate Salesforce with ERP, CRM, and other applications.

Designed and implemented custom workflows using DocuSign to automate the signature process within Salesforce.

Integrated DocuSign with Salesforce objects and records for document signing and tracking.

Successfully implemented Vlocity, a cloud-based industry-specific application built on the Salesforce platform.

Designed and configured Vlocity data models and business processes to meet industry-specific requirements.

Designed and implemented MuleSoft integrations between CRM, ERP, and HR systems using Anypoint Platform.

Developed custom MuleSoft connectors and modules for integration with third-party APIs and applications.

Proficient in designing and developing Conga templates using Conga Composer to generate professional, customized documents with dynamic data from Salesforce objects.

Hands-on experience in sales cloud administration, user management, security controls, and data management.

Experience using Salesforce Velocity to create and manage personalized, multichannel campaigns for prospects and customers.

Familiarity with Salesforce Pardot and Salesforce Marketing Cloud, and knowledge of how Velocity integrates with these products.

Worked on various Salesforce implementations including Sales Cloud, Service Cloud, Marketing, Chatter, and AppExchange applications.

Actively developed and improved JIRA skill set to stay up to date with industry practices.

Created branches, labels, and performed merges in Stash and Git.

Configured GitHub repositories and managed user-level access to project repositories.

Created storyboards of backlog items in Agile and developed items according to business needs.

Environment: Service Cloud, Sales Cloud, SalesForce.com Platform, Lightning, Copado, Jitterbit, DocuSign, Vlocity, Mulesoft, Conga, Visual force, Pages, Apex, Visual force, Apex Classes Apex triggers, Batch Apex, Schedule Apex, SOAP, REST., Jira, Git, GitHub, Agile

Client: Albertsons Jan 2019 – Feb 2022

Role: Salesforce Admin/Developer

Responsibilities:

Developed Apex classes, Apex triggers and Controller classes for various functional needs in the application.

Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.

Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.

Build Lightening controllers with the AURA framework.

Developed and deployed Process builder, Workflow rules and implemented Approval Processes.

Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.

Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured using Steel brick CRM.

Integrated Steel brick and Salesforce integration for automating quoting, contracting and billing process.

Configured complete PLI with different charge types and charge type criteria combinations for all the products and services using Steel brick CRM.

Proficiency in creating mobile push notifications, SMS and MMS messages using Salesforce Marketing Cloud.

Experience using Marketing Cloud to automate marketing campaigns based on customer behavior, such as triggering an email or push notification.

Familiarity with other Salesforce products and integrations, such as Sales Cloud and Service Cloud, and how they work with Marketing Cloud.

Used one of the Omni Studio Component Omni Scripts to call actions such as saving data, sending Email Alerts, display text and images to enhance usability and UI.

Hands on skills in Steel brick CPQ, with contributions towards tool enhancements, business logic changes and process changes as to support the organization.

Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.

Created Page Layouts to organize fields, custom links, Buttons, related lists, and other components on record pages.

Proficiency in creating mobile push notifications, SMS and MMS messages using Salesforce Marketing Cloud.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Utilized Copado's data deployment features to facilitate the migration of data between Salesforce environments.

Configured Copado's rollback functionality to enable quick and efficient rollbacks in case of deployment issues.

Implemented Jitterbit's data replication features to synchronize data between Salesforce and other systems.

Developed custom APIs and web services using Jitterbit to expose Salesforce data and functionality to external systems.

Developed custom Apex triggers and classes to extend the functionality of DocuSign within Salesforce.

Collaborated with stakeholders to gather requirements and design efficient document signing processes using DocuSign.

Implemented Vlocity's industry-specific analytics and reporting features to provide insights into business performance.

Collaborated with cross-functional teams to troubleshoot and resolve any integration issues or errors related to Vlocity.

Worked with various MuleSoft connectors, such as Salesforce, Workday, and SAP, to build end-to-end integrations between systems.

Developed MuleSoft integration tests and performed unit and integration testing using tools such as MUnit and JUnit.

Extensive experience implementing and configuring Conga solutions, such as Conga Composer, Conga Contracts, Conga Sign, and Conga Grid, to streamline document generation, contract management, eSignature, and data management processes within Salesforce.

Knowledge of Apttus development.

Experience in working with Salesforce Marketing Cloud applications for APT automation testing for restful services using MCAT Framework.

Strong understanding of Salesforce standard objects and Apttus CPQ application.

Configure in Salesforce.com CRM to facilitate Apttus implementation.

Experience in Apttus CPQ, LDAP and Integration with Share point.

Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.

Experience with CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Copado, Jitter bit, DocuSign, Velocity, Mule soft, Git, Agile, Conga, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Client: Northwestern Mutual Dec 2016 – Jan 2019

Role: Salesforces Admin/ Developer

Responsibilities:

Designed, developed, and deployed Custom objects, Custom tabs, Components, Page layouts, Apex classes, Triggers, and Visualforce pages to meet application requirements.

Implemented asynchronous processes using batch, schedulable, future, and queueable approaches.

Developed Visualforce pages, Apex classes, Apex triggers, Apex controllers (standard, custom, and extension), schedulable Apex classes, and batch Apex to fulfill functional needs.

Utilized batch Apex and scheduled Apex jobs to perform operations on custom object records based on custom metadata settings.

Conducted integration testing by combining all modules for web-based applications.

Implemented REST API for accessing data from external systems and websites through Web Service Definition Language (WSDL).

Developed Salesforce reporting tools, system documentation, and technical process flows.

Proficient in Salesforce Lightning schema builder, process builder, app builder, components, and lightning connect.

Created workflow rules, time-triggered workflows, and automation processes to meet business requirements.

Configured custom objects, settings, labels, validation rules, record types, tabs, workflow rules, and approval processes.

Expertise in data migration using Import Wizard and integration tools like Apex Data Loader.

Migrated legacy system data (accounts, contacts, events, and tasks) to Salesforce using data Loader.

Developed Lightning Web Components (LWC) to display events on a calendar using Full Calendar JS.

Implemented and customized external JavaScript in Lightning Web Components.

Deployed projects on Heroku using GIT version control system.

Designed and developed Lightning Community websites for sales teams using Lightning Community Builder, Lightning Components, HTML, CSS, and Lightning Controllers.

Configured and designed Service Cloud and Force.com solutions with a focus on Service Cloud.

Developed Salesforce Lightning Apps using Lightning Design System, Lightning App Builder, and Lightning Components (LWC).

Integrated Vlocity application with other background applications using REST.

Integrated the application with an order management system using Lightning Aura components.

Provided Salesforce solutions encompassing Commerce Cloud, Sales Cloud, Service Cloud, Marketing Cloud, Desk.com, Salesforce1 Mobile, Lightning Components (LWC), and Lightning Apps.

Implemented Salesforce development cycle for Sales Cloud, Service Cloud, Call Center, Chatter, and AppExchange applications.

Created a SOAPUI-based framework for testing SOAP/REST API implementations and Salesforce Service Cloud integration with CI/CD automation.

Developed Jenkins pipelines for deployment in multiple environments with SFDX Docker setup.

Managed data migration efforts from Watson, Rally, and Trello into JIRA.

Set up GitLab repository and Runner for build automation.

Managed GitHub repositories, permissions, branching, and tagging.

Environment: Service Cloud, Sales Cloud, SalesForce.com Platform, Lightning Web Components, Visual force, Pages, Apex, Visual force, Apex Classes Apex triggers, Batch Apex, Schedule Apex, SOAP, REST., Jira, Git, Git Hub, Agile.

Client: Customers Bank Aug 2015 – Dec 2016

Role: Salesforce Admin/Developer

Responsibilities:

Ensure Created and structured reports to inform management about team and business performance.

Developed effective data management processes and data governance, ensuring data accuracy and integrity.

Performed routine Salesforce data management and cleanup tasks to maintain a clean and organized system.

Managed ongoing projects related to Service Cloud, collaborating with development and IT teams.

Created and maintained system documentation for fields, processes, workflows, profiles, and permissions.

Gathered business and functional requirements during Joint Application Development (JAD) sessions, collaborating with stakeholders, developers, project managers, and subject matter experts (SMEs).

Determined and documented As-Is and To-Be business process flows, ensuring accurate implementation of Salesforce.

Served as a liaison between SMEs, project managers, and stakeholders, ensuring alignment of SFDC implementation with business requirements.

Implemented Case-Entitlement-SLA functionality to provide relevant services to bank customers and enable inquiries to be forwarded to specialized customer service operators.

Implemented Web-to-lead functionality for real-time lead capturing.

Provided production support to end-users, addressing login issues, workflows, reports and dashboards, and scheduling processes.

Implemented partner portal, allowing partners to submit their deals for registration using Salesforce CRM.

Utilized sandbox mode for testing and migrated code to production instance in instalments.

Optimized Service Cloud to measure the impact of new product releases and track support call volumes.

Designed and developed user interfaces for Salesforce users based on requirements.

Created search layouts to organize fields, custom links, related lists, and other components on record pages.

Enabled chatter feeds for information sharing within sales teams.

Environment: Apex, Force.com, Triggers, API integration, Workflow & Approvals, Salesforce.com Platform, Web Services, HTML, CSS3, SQL, PL/SQL, JavaScript, jQuery, Oracle, SOAP UI, SOAP, API, Chatter, Sandbox data loading, Git, DML Query, and Web Service integration, Metadata API, SaaS/PaaS

Swapna Thamma

(Salesforce Admin/Developer)

Phone: +1-972-***-****

E-mail: adzjmz@r.postjobfree.com

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