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Customer Service Representative

Location:
Elgin, IL
Salary:
70,000
Posted:
September 07, 2023

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Resume:

Charles G. Washington

adzjlo@r.postjobfree.com

630-***-**** cell

SUMMARY:

Procurement and Cost Experience, including responsibility as a Senior Commodity Project Buyer and Cost Controller. Participating in weekly Cost reporting and ongoing processes to reduce cost through negotiation or alternative sourcing. Created and maintain cost analysis reports, which included Change orders, Cost deviations and Forecasting related to future purchasing methods. Solely responsible for logistics and project control for major telecom projects. Excellent client, sub-contractor and team relationship on projects. Self- motivated, results oriented individual with a proactive approach to meet project goals. EDUCATION:

Bachelor’s Degree in Industrial Psychology, University of Illinois TECHNICAL SKILLS:

Extensive knowledge of MRP, Microsoft Office, Excel, Access, and PowerPoint.

Project Planning and Financial Analysis, RFP/RFQ request and analysis, closeout checklist

Expert knowledge of ERP systems. SAP, AS400, JD Edwards, JDA, Oracle and Windows 2000

Knowledge of Oracle and PeopleSoft. Expert Order Entry PROFESSIONAL EXPERIENCE:

Molex/Modis/Addeco 2021 - Present

Customer Service Representative

Managed 15 Aptiv plants inventory needs through expedited shipments, drop ships, spot buys, and consul truck deliveries.

Create the Hot Print Shipping report daily to track and ensure hot prints for the previous days shipping

Run and maintain the MLQ, Error Report, VL060, TAM reports daily.

Participate in daily calls with customer to discuss critical issues in the supply chain

Review and maintain Workflow, Critical List, and 9150 reports for accuracy and updates

Created and conducted training work instructions for Global back office teams responsibilities

Resolved blocked purchase orders and invoices

created Macros in excel to improve data efficiency on actionable critical items Sprint 2018-2019

Field Operations Manager

Supervise 20 technicians responsible for migrating and installing Sprint Telecom equipment in the Chicago and Midwest surrounding areas.

Conducted meetings with Senior management teams to discuss status and ongoing progress and changes, cost reductions and best practices.

Coordinated efforts of both the General Contractors and my team to construct new Sprint cell cites as needed.

Havi Global Systems 2017- 2018

Supply Planner/Cost Analyst

Maintain reports and analysis including cost tracking and forecasting of regional promotional items

Conducted detailed analysis and management of supply lines to prevent breaks in supply.

Conducted weekly inventory meetings to ensure supplies for all paperboard items.

Planned 2 National promotions for McDonald’s packaging which included supplying 14,000 plus stores with packaging items.

Responsible for monitoring and maintaining inventory for the Speed to Market and expediting items.

Responsible for managing all of the paperboard suppliers throughout the United States. Motorola 2016 - 2017

Supply Planner

Expedited purchase orders and materials for the drop ship department

Updated and maintained drop ship supplier contact list

Updated GEMS database with notes, expedite status and tracking information

Deleted old and obsolete data in the GEMs database and replaced with current information.

Directed software licenses to end-user for installation

Member of the continuous improvement team

SAC Wireless LLC 2014-2016

Project Coordinator

Created and maintained requisitions and purchase orders to obtain materials for installation of equipment to sites.

Responsible for movement, tracking and inventory control of vendor supplied equipment from warehouse to site for installation.

Authorized the release of purchased and customer supplied materials to general contractors from a controlled warehouse for installation.

Reconciled and authorized payment of invoices for freight movement and storage cost.

Maintained and updated Open Order Report for material purchases.

Trained on inventory management system for the tracking, purchase and movement of tools and supplies.

Updated Siterra software for project tracking and data-document storage.

Managed and maintained vendor on boarding process for new service contractors. Sprint 2012-2014

Quality Auditor

Reviewed construction drawings and pictures to ensure proper installation of equipment to sites.

Created and maintained closeout documents and forms to be utilized by general contractors as part of the closeout package presented to end customer.

Headed quality meetings with general contractor companies to ensure quality and time schedules were being met.

Provided feedback and status reports to management on quality and completion status of ongoing projects.

Ensured contracts and projects were adhered to per agreements Siemens Industry 2010-2012

Procurement Specialist

Responsible for invoice auditing/resolution and reconciliation

Responsible for price negotiation and bid request and analysis.

Purchased all MRO items for both Winergy and Siemens Corporation

Created cost savings through supplier negotiations and scheduling shipments

Responsible for loading New Vendors into SAP and the required documentation filed and maintained.

Created and maintained Blanket and Service Purchase orders for both facilities.

Drafted Master Service Agreement between Winergy/Siemens and Suppliers.

Sent out RFQ and RFP to suppliers.

Responsible for running open requisition reports in SAP

Trained new requisitioners as part of the on-boarding process



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