Customer Service Logistics Specialist

CC Cheryl

Crenshaw(Spurgeon)

Mineola, TX ***** 806-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing in an accurate and efficient manner. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player seeking challenging new role. SKILLS Able to build and maintain strong

relationship with clients

Excellent organizational skills

Imperative ability to multi-task and

prioritize work

Excellent verbal and written

communication skills

Strong customer service

Self-motivated and works effectively as

a team player or independently

WORK HISTORY CARRIER SALES 02/2022 to 01/2023

MW Logistics Dallas, TX

Handled ABP dedicated lanes with a Dedicated Carrier managing their equipment and status reports via McLeod

High Level communication as 24/7 attention required. LOGISTICS SPECIALIST 09/2019 to 01/2022

Robert Heath/Network Logistics Dallas, TX

Account Manager for Merrick Pet Supply and Purina

Maintained relationship with customer on a daily basis Entered loads into system,scheduled pick up and delivery appointments. Covered the shipments, tracked and traced shipments all the way thru. Uploaded pods and invoices into the system.

LOGISTICS SPECIALIST 07/2014 to 06/2019

NT Logistics Inc.

Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service Reported emergencies, weather delays and carrier schedule changes to customers and supervisors

Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions

Worked with customers to integrate processes and correct issues Provided customers with status updates for tracked loads Handled major ice cream account

LOGISTICS SPECIALIST 06/2009 to 07/2014

FFE Logistics

Developed and maintained strong relationships with customers and carriers to meet customers goals and requirements.

Negotiated rates for service

Responsible for qualify carriers,growing revenue,load tracking,obtaining rate agreements and approving spot requests,

Communicated with customers to provide solutions to their problems. Additional responsibilities include tracking shipments,coordinating pickups and delivery schedule, resolving discrepancies.

SALES SUPPORT/CUSTOMER SERVICE/LOGISTICS 04/2005 to 06/2009 SPECIALIST

Leading Edge Logistics

Developed and maintained strong relationships with customers and carriers to meet the customers goal and requirements.

Responsibilities include building loads, tracking shipments,coordinating pick up and delivery schedule,resolving discrepancies.

Weekly visits to customers with Sales Represenative. LOGISTICS SPECIALIST 01/2000 to 04/2005

Gulf Coast Transport

Setup accounts payable and receivables.

Daily calls to clients for communication and or problems and questions. Broker freight,search for available trucks and dispatch drivers. Responsibilities include building loads,tracking shipments,coordinating pick up and delivery schedule,resolving discrepancies.

ATTORNEY ASSISTANT 05/1998 to 11/1999

Law Firm Of Fletcher And Springer

Helped answer phones

Data entry for time sheets for attorneys

Assisted attorneys with accounts payable and filing. Communicate with clients when they would come into the office. EDUCATION High School Diploma

Rockwall High School, Rockwall, TX

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