Quality Assurance Customer Relations

Julia Ashton

* ********** ***** ****** ** ***** 253-***-**** ***********@*****.***

Distinguished and strategically innovative Army veteran offering over 18 years of experience in logistics, business, sales operational management, hospitality, Customer experience and international relations. Provide daily expertise in leadership with a multi-facet and multi-disciplinary skillset. Directed and lead a multitude of key operations and projects in cohesion with disciplined standards showing a proven and decorated track record. Adaptable at working in high-volume high-pressure situations while providing a clear, concise, organized direction to employees and customers alike. Key strengths in quality improvement, systemic quality control, heavy equipment operations, customer relations and analytical staffing forecasting

Professional Skills

Inventory Control

Logistics

Quality Assurance

Strong Communications Skills

Heavy equipment operator

Transportation

Leadership

Training/Development

Networking

Enterprising

Administration

Microsoft Office Suite

Customer Service

Operations Management

Water Purification

Professional Experience

Saft America 02/2020 to Current

Quality analyst

Compiled and distributed weekly feedback to team leaders and managers to improve service

Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training

Developed and maintained quality assurance procedure documentation.

Inspected, verified, and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.

Provided regular updates to team leadership on quality metrics, communication consistency problems or production deficiencies with quality and production leadership.

Developed monthly, end-of-quarter, and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.

Partnered with management to create, develop, and implement quality initiatives, resulting in 60% reduction in error.

Created and revised procedures, checklist, and job aids to reduce error disputes by 40%

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Caterpillar 10/2017 to 07/2019

Quality assurance inspector

Identify, recruit, train and develop top performing professionals to maximize productivity and profitability within company.

Implement and orchestrate training tools to execute corporate initiates that surpass sales goals and expectations, broaden product knowledge, build customer relations, mitigate and deter unsatisfactory customer experience.

Eliminate any controllable expense losses with daily detailed inventory reviews, bi-weekly inventory / transaction auditing, employee knowledge discussions, and bi-annual loss prevention auditing.

Audit and implemented guidelines to maximize employee productivity; developed a 20% sales increase, enhanced customer relations and satisfaction

Oversee all operational audits, perpetual inventory counts.

Train all employees on proper packing and delivering procedures

Support and advise senior inventory operations manager on business decisions to amplify business productivity and profitability.

United States Army 04/2010 to 04/2016

Non-commissioned officer (Sgt) Concrete and Asphalt

Supervised, trained, counseled, and evaluated military personnel ensuring their safety and wellbeing while serving nationally and international environment.

Organized and Inspected work progress of construction equipment mandating safety guidelines be implemented and upheld through rigorous training and exams of all military staff.

Coordinated daily work activities for construction projects; assigned work duties to military personnel.

Trained, developed and certified military personnel on proper usage of heavy equipment

Analyze all personnel roadblocks and created a well-defined solution, which aided in meeting and surpassing all productivity goals and expectations.

Trained all staff on administrative responsibilities and duties, ensured controllable expenses are within company expectations, also ensured all personnel are subject matter experts on heavy equipment specialized in.

Performed heavy equipment; ensuring safety compliance and guidelines are being met.

Implement procedures to protect all assets of company, designated and assigned safety leaders and inspector for biweekly review

United States Army 04/2010 to 04/2016

Water Purification

Experienced in operating all military water treatment plant assets.

3 years of experience Operating Water Treatment Plant equipment in a world-wide capacity.

Participated in the 2014Humanitarian Relief efforts in Afghanistan; Enduring freedom

Provided 5,000,000 gallons of potable water for Humanitarian efforts; earned Afghanistan campaign meal with campaign star

Trained and developed over 500 subordinates in the Water purification to include but not limited to best safety practices to proper chem gear attire.

United States Army 04/2010 to 04/2016

Concrete and Asphalt specialist

Constructed corners by fastening in plumb positions a corner pole

Measured distance from reference points and marked guidelines to lay out using plumb bobs and levels.

Managed concrete supply and all related consultants, such as safety, quality and production of all concrete batch plant operations

Led a team of 50 engineering specialist to develop a proprietary blend concrete for road pavement, building construction and sidewalks.

Cleaned working surface to remove scale, dust brick and mortar using wire brushes and scrapers.

Equipment Operator

Operated machines to spread, smooth, level and reinforce steel stone.

Inspected, cleaned, maintained and repaired heavy equipment using mechanics.

Accomplished over 1000 resupply missions providing logistical support for the United States Army engineering corp.

Drove over 12,000 miles over tactical environment free of accidents ensuring safety and compliance.

Developed and instructed over 150 hours of occupational specialty and safety training which increased personnel occupational proficiency by 100%

Issued over 300,000 gallons of fuel to heavy equipment operators. Supplied over 100 hours of uninterrupted logistical support to army personnel.

Specialized education/Training

Certified Brick Mason, U.S. Army Ft. Dix

Qualified Engineer Certification, U.S. Army Ft. Leopardwood

Concrete and Asphalt Specialist

Certified water technologist, U.S. Army Ft. Lee

Quality and inventory inspector

Financial Management Course

DoD Government Purchase card. Defense Acquisition University Continuous Learning Center

Trained in Homeland Security / Anti-Terrorism

Education/Certifications

Central Texas College Anticipated 05/2022

Bachelor of Science, Business Administration/Marketing

United States Army / Management School 2013

Management / Leadership

Pierce Community College - 10/2011

Business Administration

Awards and Recognitions

§Afghanistan Campaign Medal with Campaign Star

§Army National Guard component Achievement Medal

§National Defense service medal / Global War on Terrorism Service medal

§Army Service ribbon

§Armed forces reserve medal with device

§Nato Medal

Community Involvement

Legacy Senior Residence:

Dedicated over 500 hundred hours to Cheyenne, Wyoming Elderly Home. Interacted and socialized with resident members (i.e., board games, read books, played instruments, exercised and listened to stories about grandchildren).

Commea Homeless Shelter:

Organized community fundraiser; collected over $4000 dollars for a local homeless shelter located in Cheyenne, Wyoming. Shelter provided a place for men and women enduring a hardship access to a warm meal, a place to sleep at night and proper clothing.

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