TS

OBJECTIVE

Committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful who consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction

volume environments. Superior computer skills and telephone etiquette.

SKILLS

Strong problem-solving ability

Negotiation competency

Troubleshooting skills

Customer service management expertise

Conflict resolution proficiency

Complex problem solving

Excellent communication skills

Compelling leadership skills

TAHEERAH SUTTON

2100 SCENIC DRIVE

P.O.BOX 7213EWING NJ 08628

862-***-****

adzjj1@r.postjobfree.com

EXPERIENCE

ETS Brands Disability Services Adecco Staffing July 2018 - Current

Customer Service Call Representative

Inbound calls aiding with registration process

Speaking, and directing and explaining Preliminary review letters, turnaround letter as per ETS documentation criteria

Directed test takers to website while aiding in resignations process

Making escalation when need for test takers with more complex registrations.

LOYALTY SPECIALIST RA ASSISTANT MANAGER

DISH NETWORK MAY 2015 -DECEMBER 2017

Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Dedicated and focused Loyalty Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

CUSTOMER-FOCUSED REPRESENTATIVE WITH A PROVEN CAPACITY TO TROUBLESHOOT ISSUES TO ENSURE CUSTOMER SATISFACTION. I'M VERSED IN CUSTOMER SUPPORT IN HIGH VOLUME CALL CENTER OFFICES.

COLLECTIONS/ACCOUNT MANAGER

BANK OF AMERICA SEPTEMBER 2004 - MAY 2015

Account Manager, Assistant Manager

Maintained confidentiality of bank records and client information. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Created release and project plans and established stakeholder expectations. Achieved proper compliance and accurate executive level reporting. Communicated regularly with management regarding portfolio performance and new loan transaction quality. Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. Received superior customer service satisfaction scores for 9 out of 12 month’s consecutive quarters.

EDUCATION

MARKETING MANAGEMENT • 1997 • BERLELEY COLLEGE

1997 Berkeley College West Paterson, New Jersey

Applied Science Marketing Management

Civil Litigation Certification Ashworth College present course work

Recipient of New York Performing Arts Academy Scholarship June 2016

Business Mogul Award June 2017

Civil Litigation Certification Ashworth College present course work

Toast Master Bank of America, ETS

Contact this candidate